Manager, IT Operations & Client Service - Permanent - 18228

LRO Staffing; Ottawa; Hybrid; CAD 95,000 - 120,000; Full time

Job summary

LRO Staffing is seeking a Manager for IT Operations & Client Service with extensive experience in IT support and leadership in a hybrid work environment. This permanent role involves overseeing IT operations for one of Canada's leading health institutions, offering competitive compensation and benefits.

Benefits

Defined Benefit Pension plan

Five weeks vacation

Full benefits

Qualifications

• 8+ years of technical experience in IT support/operations.
• 4+ years of management experience leading IT Support teams.
• Experience in the healthcare sector is a strong asset.

Responsibilities

• Lead a large group of technical FTEs and oversee day-to-day IT operations.
• Manage service delivery enhancement and stakeholder engagement.
• Ensure effective IT support and client relations.

Skills

IT support/operations

ITIL service delivery

Interpersonal skills

Collaborative skills

Education

Bachelor's degree or diploma in Information Technology

Tools

Microsoft 365

ServiceNow

Job description

Manager, IT Operations & Client Service - Permanent - 18228

Manager, IT Operations & Client Service - Permanent - 18228

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About The Opportunity

LRO Staffing is partnered with one of Canada’s largest health institutions seeking a Manager, IT Operations & Client Service. Reporting to the Director, Digital Operations, this individual will lead a large group of technical FTEs and oversee day-to-day IT operations and service delivery enhancement, stakeholder engagement, etc.

This is a permanent role with one of the region’s top employers. As this organization employs a hybrid work model, only candidates local to the Ottawa/NCR will be considered.

About You

• Bachelor’s degree or diploma in Information Technology, Computer Science, Software Engineering, Networking, or similar
• 8+ years of technical experience in IT support/operations and ITIL service delivery within a Microsoft 365 environment
• 4+ years of management experience leading IT Support and Service Desk teams and managing IT service delivery projects, client relations, etc.
• Extensive knowledge of Microsoft 365 and ServiceNow platforms
• Experience within the healthcare sector is a strong asset, as is bilingualism in English & French
• Strong interpersonal and collaborative skills, with the ability to work both in a team and independently

About the Job

This client offers a generous compensation package including a competitive salary, Defined Benefit Pension (DBP) plan, five weeks vacation, full benefits, etc.

How To Apply

Please apply by clicking the “Apply Now” button below and following the instructions to submit your résumé. Alternatively, you can send your résumé directly to [e-mail]. If you are already registered with us, please contact your Senior Recruiter. Please quote job 18228.

Thank you for your interest in this role. One of our Recruiters will contact you if your profile meets the requirements. All candidates must be permitted to work in Canada to be considered.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Staffing and Recruiting

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