Manager, IT Infrastructure

Saskatchewan Government Insurance; Regina; On-site; CAD 109,000 - 145,000; Full time

Job summary

SGI is seeking a senior IT infrastructure leader to plan, manage and optimize our 24/7 multi-site environment in Regina. You will drive roadmaps, document configurations, and oversee incident response while partnering with stakeholders to meet business needs.

Responsibilities include governance, vendor management, budget oversight, and people development. This role is in-office at Head Office, Regina, with a focus on reliable, scalable infrastructure services.

Qualifications

• Four-year degree from an accredited institution in IT, Business or Mathematics & Applied Science.
• Eight years’ leadership experience plus four years in a 24/7 multi-site enterprise IT environment.
• Experience in infrastructure disciplines: hardware, network, database, cloud, DR and monitoring.
• Knowledge of vendor management and IT governance practices.

Responsibilities

• Plans, organizes and manages staff and operations to ensure stable IT infrastructure.
• Develops tactical roadmaps and documents infrastructure diagrams and configs.
• Leads incident response and tracks KPI’s and SLA performance.
• Creates and maintains SOPs and Runbooks for IT operations.
• Oversees vendor contracts and ensures delivery aligns with needs.
• Drives leadership development and succession planning.
• Coordinates with corporate strategy and manages budgeting.

Skills

Leadership

Vendor management

IT governance

Strategic planning

Incident response

Runbooks/SOPs

Education

Four-year degree in IT / Business / Math

Job description

Do you value integrity and innovation? How about passion and caring? Great! Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.

Out-of-scope Permanent, Full-Time Work Location: Regina, Head Office (In-Office) Pay Range: $109,052 - $145,411 Posting Close Date: November 6, 2026

General Accountability

The successful candidate will be responsible for planning, organizing, and managing staff and overall operations to ensure the stable operation of SGI's IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly computer infrastructure, network, database, cloud, back-up and recovery capabilities, infrastructure disaster recovery (DR), and monitoring systems.

Key Accountabilities

Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

Strategic Support

• Prepares and maintains tactical roadmaps for the delivery of infrastructure hardware and services.
• Oversees the preparation and maintenance of documentation of infrastructure, including diagrams and configuration information.
• Drives research for new infrastructure technologies by keeping current with industry trends and continually assessing the viability/compatibility of the trends within SGI’s existing infrastructure.
• Engages, plans and works with all stakeholders and team members to determine, implement and oversee all current and future infrastructure requirements.
• Develops and maintains infrastructure job roles as needed as the IT industry evolves.

Operational Support

• Manages Incident Response for infrastructure related events and collaborates across teams to assist in issue resolution.
• Creates and maintains performance metrics used to measure and improve performance; monitors and reports on KPI’s and SLA’s.
• Develops and maintains Standard Operating Procedures (SOPs) for all services supported by the team.
• Develop and maintain operational Runbooks for use by the IT Operations department to rapidly resolve issues.
• Supervises all aspects of team function and be accountable for team performance.
• Procures any required IT hardware, software, and support solutions within corporate purchasing guidelines.
• Ensures that IT Change Management, IT Incident and Problem Management processes are followed appropriate to the organization’s standards.
• Integrates long‑term plans and short‑term delivery with the enterprise architecture roadmaps and guiding principles.

Vendor Management

• Provides tactical management of vendor contracts and maintains relationships with key infrastructure and service providers.
• Ensures that vendor delivery (solution and services) aligns to the needs of the business and the overall program.
• Ensures vendor delivery aligns to the terms set forth in contracts/statements of work from a scope, quality, cost and timing perspective.

People Leadership

• Builds a high performing workforce by actively leading human resource activities.
• Ensures development of divisional succession plans.
• Builds a culture of leadership and accountability to effectively deliver on strategic and corporate strategies, ensuring integration with employee performance development and career development plans.
• Drives performance through team members and is committed to leadership development across the company, supporting employees and workforce readiness through mentoring, training and developmental opportunities.

Corporate Management

• Ensures programs and policies are in alignment with corporate, strategic, and divisional strategies.
• Manages risk in area of authority.
• Prepares, reviews, manages and/or approves departmental/divisional budgets.
• Prepares decision requests, decision and/or information items and/or SGI board items.
• Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility, including development, implementation and managing of program components specific to departmental health and safety requirements.
• Makes decisions for departmental operations that are efficient, effective and in alignment with strategic direction and priorities.
• Ensures department and program policies, procedures and guidelines are in compliance with applicable federal and provincial legislation and regulations; implements and evaluates changes to legislation and regulations in area of authority.
• Establishes and maintains an effective system of internal controls to support reliable financial reporting and compliance in accordance with applicable laws and regulations within the span of control and communicates the importance of internal controls to staff.

Education and Experience

A four-year degree from an accredited post-secondary education institution in a relevant field of study such as Information Technology, Business or Mathematics & Applied Science. Eight years’ experience comprised of four years of leadership experience and four years’ experience in a production 24/7 high-availability multi-site enterprise environment, including application hosting, voice and data networks, security and information protection.

Knowledge, Skills and Abilities

Knowledge of systems architecture principles, best practices and industry standards. Knowledge of vendor management processes and best practices. Knowledge of demand and resource planning and people management. Knowledge of IT industry and SDLC best practices and industry standards. Knowledge of the strategic and tactical planning of application systems and the delivery of IT customer service. Knowledge of program and project management methodologies and techniques required to plan, manage and execute programs and projects. Knowledge of business processes and how they interact to support business operations. Skill in developing proposals and presenting recommendations.

Behavioural Competencies

• Leader Level 4 – Applies (Department/Division) Accountability - Enables Performance Across Teams/Business Units
• Business Acumen - Formulates Departmental/Divisional Plans in Relation to Internal and External Environment
• Change Agility - Defines Areas for Change and Follows Through
• Leadership - Leads the Department/Division

At SGI, we are committed to a workplace where people feel respected, valued, and able to contribute fully. Through fair, consistent, and transparent people practices, we attract skilled talent with varied lived experiences and offer meaningful work, opportunities for growth, and a strong sense of belonging. Our commitment to reconciliation includes inclusive hiring practices that create meaningful opportunities for Indigenous peoples and support a workforce reflective of the communities we serve. Join us in building a culture where contributions are valued and shared success is shaped by our people.

If you require an accommodation during the recruitment process, we invite you to submit your accommodation request to [e-mail] and we will work through your request with you. All information received will be kept confidential.

Pay Range:$109,052.00 - $145,411.00 Posting Close Date: November 6, 2026

SGI has offered affordable insurance products and great service to our customers since 1945. SGI has 2 distinct operations — the Saskatchewan Auto Fund and SGI CANADA. The Auto Fund is Saskatchewan’s compulsory auto insurance program, operating the driver licensing and vehicle registration system. SGI CANADA is the property and casualty insurance division which offers products in Saskatchewan, British Columbia, Alberta, Manitoba and Ontario through a network independent insurance brokerages. SGI and SGI CANADA are Crown corporations, owned by the Government of Saskatchewan. Our culture is one of personal accountability, where all of us are empowered to be leaders. We encourage a growth mindset that sees change as an opportunity to learn, innovate and continuously improve. We value respectful collaboration and open communication where your voice is welcome and appreciated. Each of us has a role in SGI and SGI CANADA’s success and we acknowledge everyone’s contributions. We care about each other. We treat one another with kindness and celebrate each person’s uniqueness so we can all be our authentic selves at work. That’s because diversity, equity and inclusion are foundational to our culture and who we are. Different backgrounds and perspectives make for a vibrant and creative community where innovation flourishes.

We also believe in you and your future career aspirations. Regardless of where you start, SGI and SGI CANADA will invest in you by supporting education, accreditation and professional development.