Manager IT, Enterprise Development and Operations

Overview

Are you an IT leader with an agile mindset and DevOps experience who is passionate about delivering value to your clients? Are you comfortable working with executives, business stakeholders, and technologists? Do you strive to be an effective leader, mentoring and supporting your team and promoting strong service-oriented values? Do you have hands-on experience in the delivery of programs and projects? We are looking for a Manager, Development and Operations to manage the day-to-day development and operational activities with their teams within the Innovation & Technology (I&T) Division in accordance with best practices, policies, and standards of WorkSafeBC.

In this role, you'll work under the direction of the I&T Director of Enterprise Development and Operations (EDO) and will be responsible for programs delivery, business applications development, and operational stability of the province-wide 24x7 business applications, promoting and implementing processes, including those that take advantage of the cloud and automation, as well as ensuring security is foundational as part of solution delivery.

How you'll make a difference: As a Manager, Development and Operations, you'll be using leading-edge technology to help connect British Columbians to healthy and safe workplaces.

Where you'll work

At WorkSafeBC, we offer a hybrid work model that combines working remotely and in our offices based on the operational needs of the position.

What you'll do

• Collaborate with the leadership, Architecture, Common Engineering, Delivery, and Security teams to define and implement quality and secured applications, including an action-oriented application modernization strategy that is aligned with business objectives.
• Provide oversight to programs by providing structure, guidance, and support to allow teams to achieve their goals and objectives.
• Ensure the application cloud services are optimized and cost-effective, supporting automation, monitoring, and reflecting changes to business needs and demand volume.
• Demonstrate problem-solving through problem/risk identification, innovative thinking, and mitigation with data to support decision-making.
• Work with the Director, Enterprise Development Operations, Marius de Beer, to develop organizational strategic goals, priorities, and roadmaps based on both industry maturation, WorkSafeBC strategic objectives, and Innovation & Technology progression.
• Build and maintain relationships with our business partners (Product Managers, Product Owners, other stakeholders) to ensure business priorities, technical stability, and business concerns are understood and addressed.
• Working with the Delivery Service Reliability Engineering team (SRE), ensure consistency of the processes concerning the reliability, availability, and performance of the systems and applications, including observability, incident management, monitoring, automation, and on-call rotation.
• Work with the Platform teams, Release Train Engineers, Solution Architects, Product Managers, and People Development Managers to improve processes, including prioritizing technical debt, ensuring they are managed at an acceptable level.
• Assist in budget preparation and monitor forecasts and spending, including, together with FinOps and Platforms, monitoring Azure spend for applications for which you are responsible.
• Monitor the number of issues or technical debts per product, identifying those requiring modernization to reduce support efforts.
• Manage the operations of the various staff, contractors, and service providers reporting to the incumbent in order to ensure efficient and effective delivery of services to internal and/or external customers.
• Represent or stand in for the Director, Enterprise DevOps when required.

Is this a good fit for you?

The ideal candidate will have:

• Delivery experience - supported by a proven track record in successfully overseeing projects, programs, and/or product deliveries.
• Technical expertise - a strong foundation in technical disciplines like Cloud Computing, especially Azure, and software delivery processes.
• Team management and leadership experience - guiding and managing medium to large teams.
• We're looking for someone who can grow their team through solid knowledge of Azure, Agile, DevOps, and SAFe, knowing when and how to adapt to delivery effectively for WorkSafeBC.
• Drive, through a passion for improvement, the work environment to effectively and efficiently deliver and support our stakeholders while monitoring and adjusting as we learn.
• Promote a service-oriented approach in providing services to external and/or internal customers. Identify, follow up, and/or respond to clients' needs and areas of concern, taking appropriate action to quickly resolve issues.
• Participate as a member of the management team of the Division in business planning activities and provide input into changes and initiatives. Work closely with other Divisional and/or WorkSafeBC managers in planning, program development, or operational activities.
• Manage and direct assigned staff in maintaining high levels of service and in achieving Divisional priorities and objectives. Hire, orient, evaluate, discipline, and terminate staff as required. Assign work, set performance goals, and provide feedback, coaching, and developmental planning to support and motivate staff in meeting expectations.
• Ensure that WorkSafeBC and Divisional policies, procedures, and standards are appropriately implemented within the assigned area. Provide advice, guidance, and direction to assigned staff and others on plans, processes, and operational matters relating to areas of responsibility.
• Manage the financial resources within the allocated budget. Plan, develop, and administer the annual operating budget for the assigned area. Monitor ongoing financial reporting, investigate variances, and take corrective action as required.

Your background and experience

• Bachelor's degree in information technology, Engineering, or Computer Science.
• A minimum of 5 years of directly related management experience.
• Certifications in Azure, Agile, DevOps, and SAFe are assets.

We'll consider an equivalent combination of education and experience.

Important to know

Before we can finalize any offer of employment, you must:

• Consent to a criminal record check and successfully meet the criminal record clearance.

Want to apply?

• Applications are welcomed immediately; however, they must be received by 4:30 p.m. PST on the closing date.
• This position may be filled by a pre-posting placement.
• We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.
• Please note that we will be starting assessments prior to the closing date.

Learn more: Read up on what you need to know before you apply and find talent acquisition contact information on WSN.