Manager, IT Applications - CRM

Litcom Consulting Inc.; Ontario; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading cannabis provider seeks a Manager, IT Applications - CRM. You will lead a team supporting Microsoft D365 and Clinic Applications globally, ensuring operational stability and implementing innovative solutions. Ideal candidates have 15+ years in IT, strong leadership, and technical skills, as well as experience with CRM/ERP systems. Join us in shaping the future of cannabis solutions.

Qualifications

• 15+ years of IT industry experience, with 5+ years managing application teams.
• Experience supporting enterprise applications like CRM and ERP systems.
• Understanding of Software Development Life Cycle (SDLC).

Responsibilities

• Manage a team supporting technical application activities.
• Perform daily operational support and liaise with stakeholders.
• Lead implementation of new system applications.

Skills

Technical leadership

Problem-solving skills

Collaboration

Technical experience with CRM

Communication skills

Education

Bachelor's Degree in Engineering, Science, or related field

Post-secondary in Computer Science or related field

Tools

Microsoft D365

Microsoft Power Automate

ServiceNow

AWS/Azure

Job description

Our client is a global cannabis company with operations across Europe, North America, and South America. Driven by a passion to help people improve their lives, they’re home to a diverse team committed to making their brands the cannabis provider of choice for patients and consumers. Their high-quality, innovative brands—Aurora, Aurora Drift, San Rafael ’71, Greybeard, and Whistler—form the backbone of their success.

What truly sets them apart is their people and their passion. Known internally as the “A-Team,” they’re a high-performing group of cannabis experts, innovators, and champions who work, learn, and grow together. They think BIG, act BOLD, and execute with PURPOSE—cultivating the ultimate cannabis experience for their global community.

Job Summary

Reporting directly to the Director, IT Commercial, Finance & HR Solutions, we are looking for a talented and motivated Manager, IT Applications - CRM to join our dynamic team who enjoys working in a fast-paced environment. As a Manager of IT Applications - CRM, you will be responsible for leading a technical team that supports Microsoft D365 and Clinic Applications globally. You will leverage your strong leadership and technical skills to introduce innovative solutions that help shape the future of Aurora and allow us to open the world to cannabis. Here’s more details…

As the Manager, IT Applications, you will be involved in …

• Managing a team supporting technical application activities and fostering their professional growth and development
• Performing daily operational support of applications and liaising with business stakeholders to define and ensure SLAs and expectations are met
• Leading the implementation of new system applications by developing roadmaps, defining functional and business requirements, and developing and presenting business cases to senior leadership for approval
• Ensuring proper security measures are implemented to protect computing resources and critical data, and training new users by ensuring IT Operational Documentation is relevant
• Participating in audit reviews and ensuring applications are SOX compliant, working closely with other IT teams to ensure production applications are performing and operationally stable
• Managing all aspects of IT application systems, including upgrades, testing, and coordinating service outages
• Developing and managing departmental expenditures to ensure alignment with approved budgets

You would be the best fit for this role if you have…

• A Bachelor’s Degree or college diploma in Engineering, Science, Technical discipline, or related field
• Post-secondary education, such as a Bachelor’s Degree, in Computer Science or related field
• 15+ years of relevant IT industry experience with 5+ years supporting enterprise applications and managing application teams (equivalent education, training, and experience are also considered)
• Prior leadership experience building and nurturing high-performing teams in remote locations and managing cross-functional projects
• Strong technical experience supporting applications such as CRM (MS Dynamics) and ERP (Sage X3 preferred), collaborating with business units to define requirements and introduce solutions
• Understanding of the Software Development Life Cycle (SDLC)
• Experience with Dynamics 365 integrations and Microsoft Power Automate
• Experience with cloud-hosted applications in AWS/Azure and supporting custom configured COTS products
• Experience with ServiceNow or similar incident management software
• Understanding of incident response, incident management, and change management processes and best practices; ITIL certification is an asset
• Experience with IT General Controls, SOX compliance, and audit controls is an asset
• Familiarity with Business Applications such as Shopify, SharePoint, and Master Data Management Applications
• Experience with AI tools and applications aligned with business objectives, ensuring effective integration with existing systems

Bonus points if you have…

• The ability to multitask a diverse workload of complex projects with competing interests
• A talent for building relationships and collaborating across all levels of the organization, especially in remote environments
• Strong communication skills to convey complex technical information simply and engagingly
• Expertise in root cause analysis and problem-solving in fast-paced settings
• A people-oriented leadership style that nurtures the success of others
• Knowledge of the cannabis industry and experience with highly integrated business systems