Manager, Investigations Operational Functions and Support

RBC; Halifax; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading financial institution in Canada is seeking a Manager for Investigations Operational Functions. You will develop critical documentation, collaborate with various stakeholders to enhance operations, and ensure compliance with financial regulations. The successful candidate will have a background in investigations, strong organizational skills, and advanced proficiency in MS Office, particularly Visio. This full-time role is based in Halifax County.

Benefits

Opportunities for professional growth

Collaborative team environment

Impactful work in the community

Qualifications

• 2+ years of experience required.
• Ability to work independently with little oversight.
• Regularly exercise independent judgment within defined procedures.

Responsibilities

• Develop and maintain documents used by Investigations.
• Collaborate with stakeholders to ensure quality documentation.
• Review issues and determine root causes.

Skills

Attention to detail

Advanced MS Office Suite skills

Organizational skills

Advanced written communication

Education

Undergraduate degree

Tools

MS Visio

Job description

Job Summary

Job Description

What is the opportunity?

As Manager, Investigations Operational Functions and Support, you will assist in supporting the Senior Manager in the maintenance and development of governance documents, reporting and issue tracking for Investigations. You will also work alongside the Senior Manager with internal partners and stakeholders to identify and resolve issues faced by investigations.

What will you do?

• Develop and maintain documents used by Investigations.
• Collaborate with various stakeholders to understand their requirements and feedback, to ensure quality documentation is produced, which aligns with internal expectations
• Review any identified issues and assist in determining root-causes or potential impacts, and escalate to Senior Manager for follow up and or escalation, when necessary
• Assist in the management and maintenance of Community Connect pages
• Make recommendations on new processes, tools and services that can impact multiple projects and other work areas
• Prepare solutions to identify potential roadblocks raised by others in response to recommendations
• Accountable for keeping abreast of changes in financial crimes and related legislation and regulation affecting RBC’s activities and operations
  
  

What do you need to succeed?

Must-have

• 2+ years of experience
• Advanced MS Office Suite skills, including MS Visio
• Attention to detail skills must be exceptional
• Extensive organization skills
• Advanced written communication skills (with a focus on grammar, sentence structure and syntax)
• Ability to work independently, with little to no oversight or guidance on day-to-day expectations
• Regularly exercise independent judgment of matters of significance within defined procedures to determine appropriate actions/approaches
• Demonstrate initiative and apply concepts, while exercising effective interpersonal communication and problem-solving skills
• Undergraduate degree
  
  

Nice-to-have

• Certified Anti-Money Laundering Specialist (CAMS) designation
• AML Investigation experience
• Demonstrated knowledge of Investigations and related processes
• Ability to create macros in Word and Excel
  
  

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater responsibilities
  
  

Job Skills

Accountability, Auditing, Audits Compliance, Data Gathering Analysis, Detail-Oriented, Ethical Business, Group Problem Solving, Process Management, Quality Management, Time Management

Additional Job Details

Address:

120 WESTERN PKY:BEDFORD

City:

BEDFORD

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

GROUP RISK MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-31

Application Deadline:

2025-08-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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