Manager, Integrated Care & Experience

Prime Healthcare Personnel; Pickering; On-site; CAD 88,000 - 95,000; Full time

Job summary

A leading healthcare provider in the Durham region seeks a Manager, Integrated Care & Experience to oversee integrated care delivery across programs and services. This managerial position involves ensuring high-quality, coordinated services while collaborating closely with interprofessional teams to optimize care outcomes. The role requires significant leadership, communication, and organizational skills, making it essential for improving community health outcomes.

Qualifications

• Minimum 5 years in community-based health or social service organizations.
• Experience with supervising interprofessional teams.
• Familiarity with Ontario’s health system priorities.

Responsibilities

• Support implementation of strategic and operational plans.
• Supervise interprofessional staff and ensure collaboration.
• Develop relationships with community members and local service providers.

Skills

Leadership

Communication

Organizational Skills

Community Engagement

Education

Undergraduate degree in health care or related field

Master’s degree (an asset)

Job description

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Position Title : Manager, Integrated Care & Experience

Employment Status : Full Time

Position Status : Non-Bargaining Unit

Salary Range : Annualized salary range $88,000 - $95,000, commensurate on skills and experience, plus participation in HOOPP

Hours of Work : 35 Hours / week (with flexibility to cover some evenings and weekends to accommodate program support)

Position Reports to : Vice President, Integrated Care and Experience (ICE)

Primary work location : Oshawa & Pickering (rotation across all DCHC sites is expected)

Job Overview :

We are seeking a highly skilled and experienced Manager, Integrated Care & Experience to join our client's team, a leading healthcare provider in the Durham region. The Manager, Integrated Care & Experience is part of the management team responsible for delivering integrated model of care across programs and services. Reporting to the Vice President, Integrated Care & Experience (VP, ICE), the Manager collaborates closely with other managers to support program integration, optimize team-based care, and ensure strong performance outcomes aligned with the client’s strategic priorities. This role oversees interprofessional staff teams and ensures that clients receive high-quality, coordinated services across the continuum of care. The position provides leadership over defined program areas while contributing to cross-organizational collaboration and operational excellence within the Integrated Care & Experience department.

Job Responsibilities :

Leadership and Management

• Support the implementation of strategic and operational plans aligned with the client’s Theory of Change and strategic priorities
• Supervise interprofessional staff and promote a culture of collaboration, accountability, inclusion, and innovation
• Participate in budget planning and monitor program performance against financial and operational targets
• Champion quality improvement and change management initiatives across assigned programs
• Support recruitment, onboarding, performance reviews, and staff development in partnership with HR and VP, ICE

Integrated Programs & Services

• Ensure the seamless integration of clinical, wellness, and health education services within assigned teams
• Foster internal referrals and collaboration across teams to support coordinated, client-centered care
• Monitor program performance and prepare reports on key performance indicators, identifying opportunities for improvement
• Promote interprofessional collaboration and best practices in care delivery, including virtual and in-person services
• Ensure compliance with the organization’s standards, funder requirements, and relevant legislative and regulatory frameworks

Partnerships and Community Engagement

• Develop and maintain positive relationships with community members, local service providers, and system partners
• Participate in community-based planning tables, sector initiatives, and cross-organizational collaborations as needed
• Support engagement activities that centre community voice in program planning and service design

Qualifications & Experience :

• Undergraduate degree in health care, social services, public health, or a related field (Master’s degree an asset)
• Minimum 5 years in community-based health or social service organizations, including supervisory or management roles
• Demonstrated experience in integrated care delivery, primary care, mental health, or wellness programs
• Strong knowledge of population health, health equity, and social determinants of health frameworks
• Proven experience managing interprofessional teams and working in matrixed, cross-functional environments
• Excellent communication, leadership, and organizational skills
• Experience with quality improvement tools and performance frameworks (e.g. Quadruple Aim)
• Familiarity with Ontario’s health system priorities and transformation initiatives

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Other

Hospitals and Health Care

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Manager Integrated Care • Pickering, ON, Canada