Manager, Integrated Care & Experience

Durham Community Health Centre; Pickering; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Durham Community Health Centre (DCHC) is hiring a Manager, Integrated Care & Experience to lead an interprofessional team across Oshawa and Pickering with flexibility across sites.

You will drive integrated care, coordinate services, and align with the organization’s strategic priorities.

Qualifications

• Undergraduate degree in health care, social services, public health, or related field (Master’s degree an asset).
• Minimum 5 years in community-based health or social service orgs, including supervisory roles.
• Experience in integrated care delivery, primary care, mental health, or wellness programs.
• Strong knowledge of population health, health equity, and social determinants of health frameworks.
• Proven experience managing interprofessional teams in matrixed environments.
• Excellent communication, leadership, and organizational skills.
• Familiarity with Ontario health system priorities and transformation initiatives.

Responsibilities

• Lead the implementation of strategic and operational plans aligned with DCHC’s priorities.
• Supervise interprofessional staff and promote collaboration and accountability.
• Participate in budget planning and monitor performance against targets.
• Champion quality improvement and change management.
• Oversee recruitment, onboarding, and staff development with HR and VP, IC&E.
• Ensure integration of clinical, wellness, and health education services.
• Foster cross-team collaboration to support client-centered care.
• Monitor performance and prepare KPI reports with improvement opportunities.
• Promote interprofessional collaboration and best practices across care delivery.

Skills

Supervision

Leadership

Interprofessional collaboration

Budgeting

Communication

Education

Bachelor's degree in health care or related field

Master's degree an asset

Tools

EMR systems

Data reporting tools

Job description

Position Title: Manager, Integrated Care & Experience

Employment Status: Permanent, Full Time

Position Status: Non-Bargaining Unit

Vacancy Status:This posting is for an existing vacancy

Job Posting Deadline for Internal Candidates: August 5, 2026, at 5:00pm

Hours of Work: 35 Hours/week (with flexibility to cover some evenings and weekends to accommodate program support)

Position Reports to: Vice President, Integrated Care and Experience (IC&E)

Primary work location: Oshawa and Pickering, with flexibility to work at other DCHC sites as required. (Rotation across all DCHC sites is expected).

Organization

Who We Are:Durham Community Health Centre (DCHC) is a registered charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education for Durham community members facing barriers to health and well-being.

Who We Serve:DCHC offers equity-focused programs and services for priority populations, including Indigenous peoples, Black communities, 2SLGBTQI+ community members, newcomers to Canada, seniors, and clients without a family doctor. This approach helps community members access both preventive care and care when they are ill.

How We Work:Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together, we place each client at the centre of care and respond to their needs through integrated clinical care, wellness supports, and health education.

Why Join Now:This is an exciting time to join DCHC as we advance an energizing path toward greater impact in local health care. Guided by our Strategic Plan, Theory of Change, brand, client stories, and resources, we are diversifying, expanding, and strengthening how we serve the community.

Position Overview

The Manager, Integrated Care & Experience is part of the management team responsible for delivering DCHC’s integrated model of care across programs and services. Reporting to the Vice President, Integrated Care & Experience (VP, IC & E), the Manager collaborates closely with other managers to support program integration, optimize team-based care, and ensure strong performance outcomes aligned with DCHC’s strategic priorities.

This role oversees interprofessional staff teams and ensures that clients receive high-quality, coordinated services across the continuum of care. The position provides leadership over defined program areas while contributing to cross-organizational collaboration and operational excellence within the Integrated Care & Experience department.

Key ResponsibilitiesLeadership and Management

• Support the implementation of strategic and operational plans aligned with DCHC’s Theory of Change and strategic priorities
• Supervise interprofessional staff and promote a culture of collaboration, accountability, inclusion, and innovation
• Participate in budget planning and monitor program performance against financial and operational targets
• Champion quality improvement and change management initiatives across assigned programs
• Support recruitment, onboarding, performance reviews, and staff development in partnership with HR and VP, IC&E
  Integrated Programs & Services
• Ensure the seamless integration of clinical, wellness, and health education services within assigned teams
• Foster internal referrals and collaboration across teams to support coordinated, client-centered care
• Monitor program performance and prepare reports on key performance indicators, identifying opportunities for improvement
• Promote interprofessional collaboration and best practices in care delivery, including virtual and in-person services
• Ensure compliance with DCHC standards, funder requirements, and relevant legislative and regulatory frameworks
  Partnerships and Community Engagement
• Develop and maintain positive relationships with community members, local service providers, and system partners
• Participate in community-based planning tables, sector initiatives, and cross-organizational collaborations as needed
• Support engagement activities that centre community voice in program planning and service design

Qualifications & Experience

• Undergraduate degree in health care, social services, public health, or a related field (Master’s degree an asset)

• Minimum 5 years in community-based health or social service organizations, including supervisory or management roles

• Demonstrated experience in integrated care delivery, primary care, mental health, or wellness programs

• Strong knowledge of population health, health equity, and social determinants of health frameworks

• Proven experience managing interprofessional teams and working in matrixed, cross-functional environments

• Excellent communication, leadership, and organizational skills

• Experience with quality improvement tools and performance frameworks (e.g. Quadruple Aim)

• Familiarity with Ontario’s health system priorities and transformation initiatives

Full vaccination against COVID-19 is mandatory for this position. DCHC will adhere to its duty to accommodate individuals who are unable to be fully vaccinated for a reason protected under human rights legislation.

DCHC encourages applications from individuals who reflect the diversity of the communities served, including Indigenous peoples, racialized persons, persons with disabilities, members of the 2SLGBTQIA+ community, and other equity-deserving groups.

Durham Community Health Centre (DCHC) is committed to creating an inclusive environment that welcomes and celebrates diversity so all employees have the opportunity to thrive. DCHC will comply with all applicable standards under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the Ontario Human Rights Code, and any other applicable legislation. If you have accessibility needs and require alternate formats or other accommodations, please contact our Talent and Culture team at 905-723-0036 or by email to [e-mail].