Manager, Insurance & Risk Services

City of Burlington; Burlington; Hybrid; CAD 115,000 - 144,000; Full time

Job summary

City of Burlington is seeking a Manager, Insurance and Risk Services to lead the City’s insurance and risk management programs and reduce liability exposure. You’ll develop coverage strategies, oversee claims, and advise on risk prevention while collaborating across departments and with external partners.

The role includes day-to-day leadership of section staff, coaching, and performance management in a transforming environment.

Qualifications

• Post-secondary degree in Risk Management, Business Administration, Public Administration, Finance or related field.
• CRM or CIP designation, or equivalent.
• 4 to 7 years of related experience in insurance and risk management.
• Strong knowledge of insurance markets and claims adjusting techniques.
• Advanced negotiation and dispute resolution skills to support claims resolution.
• Advanced research, analytical and investigation skills to assess exposures.
• The ability to provide clear advice, deliver training and work collaboratively with staff, senior management and external partners.
• The ability to lead and support staff, coordinate competing priorities and exercise sound judgment with confidential matters.

Responsibilities

• Develops and implements the City’s insurance program and coverage strategy, evaluates cost-effective insurance coverage for municipal assets and operations, and prepares annual insurance reports to City Council.
• Coordinates and attends municipal property inspections to support asset valuations, identify exposures and recommend risk controls.
• Develops and implements corporate risk management programs, policies and procedures to identify, assess and address operational, financial and emerging risks.
• Reviews contractual insurance and risk transfer provisions, and advises departments on appropriate measures to manage liability exposure.
• Oversees claims made against the City from initial investigation through resolution, coordinating information gathering, stakeholder involvement and negotiated resolutions.
• Establishes performance measures and manages relationships with insurers, brokers, external adjusters and other service providers.
• Provides input into insurance and risk management budgets, monitors applicable reserves, analyzes premiums and claims costs, and reviews and approves vendor invoices.
• Collects and maintains accurate insurance, risk and claims data, monitors key performance indicators and loss trends, and prepares reports to support decisions and service improvements.
• Establishes and monitors internal controls and procedures for insurance and risk management services, including secure access to and protection of confidential records.
• Provides insurance and risk management advice to City staff, senior management and City Council, and develops and delivers education on liability exposure and risk controls.
• Attends Committee and Council meetings to address insurance and risk management matters, as required.

Skills

Negotiation skills

Analytical skills

Investigation skills

Staff leadership

Education

CRM/CIP designation

Post-secondary degree in Risk Management/Business/Public Administration/Finance

Tools

Claims adjusting techniques

Job description

Grade K ($114,971 - $143,713) (Under Review)

Working for the City of Burlington

A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.

We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.

Type of Vacancy

Existing Vacancy

Hours of Work

35 hours per week

Department

Legal

Location

This position is eligible for a hybrid work model. When attending an event or meeting in person, your primary office location will be based out of SIMS Square at 390 Brant Street, Burlington, Ontario. Work location is subject to change at the discretion of the City due to operational demands. Effective September 2027, this role will be required to be on site 50% of the time each month.

Position Overview

Reporting to the Deputy City Solicitor, the Manager, Insurance and Risk Services leads the City’s insurance and risk management programs to protect municipal assets and reduce liability exposure. The Manager develops and implements insurance coverage strategies, oversees claims made against the City, and provides advice on risk prevention, mitigation and transfer. Working collaboratively across departments and with external partners, this role supports informed decisions, effective risk controls and fiscally responsible outcomes.

The section is currently undergoing a transformation. As part of this transition, the role will assume day-to-day leadership and oversight of section staff, including assigning work, coaching and developing employees, and managing performance.

Responsibilities

• Develops and implements the City’s insurance program and coverage strategy, evaluates cost-effective insurance coverage for municipal assets and operations, and prepares annual insurance reports to City Council.
• Coordinates and attends municipal property inspections to support asset valuations, identify exposures and recommend risk controls.
• Develops and implements corporate risk management programs, policies and procedures to identify, assess and address operational, financial and emerging risks.
• Reviews contractual insurance and risk transfer provisions, and advises departments on appropriate measures to manage liability exposure.
• Oversees claims made against the City from initial investigation through resolution, coordinating information gathering, stakeholder involvement and negotiated resolutions.
• Establishes performance measures and manages relationships with insurers, brokers, external adjusters and other service providers.
• Provides input into insurance and risk management budgets, monitors applicable reserves, analyzes premiums and claims costs, and reviews and approves vendor invoices.
• Collects and maintains accurate insurance, risk and claims data, monitors key performance indicators and loss trends, and prepares reports to support decisions and service improvements.
• Establishes and monitors internal controls and procedures for insurance and risk management services, including secure access to and protection of confidential records.
• Provides insurance and risk management advice to City staff, senior management and City Council, and develops and delivers education on liability exposure and risk controls.
• Attends Committee and Council meetings to address insurance and risk management matters, as required.

Requirements

• A post-secondary degree in Risk Management, Business Administration, Public Administration, Finance or a related field.
• A Canadian Risk Management (CRM) or Chartered Insurance Professional (CIP) designation, or equivalent.
• Four to seven years of related experience in insurance and risk management.
• Strong knowledge of insurance markets and claims adjusting techniques.
• Advanced negotiation and dispute resolution skills to support claims resolution and discussions with insurers, brokers, adjusters and other stakeholders.
• Advanced research, analytical and investigation skills to assess exposures, interpret claims and loss trends, and recommend practical risk controls.
• The ability to provide clear advice, deliver training and work collaboratively with staff, senior management and external partners.
• The ability to lead and support staff, coordinate competing priorities and exercise sound judgment when handling sensitive and confidential matters.

This position may require occasional travel between sites and/or City facilities and must provide own transportation.

Police Check Requirement

This position requires the successful candidate to provide a clear criminal record check at their own expense.

Accommodations

In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at 905-335-7602 or email us at: [e-mail] if you require accommodation to ensure your equal participation in the recruitment and selection process.

Note to Applicants

We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted.