Manager Infrastructure TI

Arobas Personnel; Montreal; On-site; CAD 90,000 - 120,000; Full time

Job summary

Une entreprise dynamique dans l'industrie aérospatiale recherche un Manager Infrastructure TI pour superviser l'ensemble de son infrastructure technologique. Vous participerez à des projets de transformation technologique et gérerez une équipe technique au sein d'une organisation de classe mondiale. Vos responsabilités incluront la gestion des opérations quotidiennes, le développement de politiques de sécurité et l'élaboration de la feuille de route technologique de l'entreprise. Un niveau élevé de service et de conformité est attendu.

Benefits

Assurance groupe entièrement payée par l'employeur

Plan de retraite financé par l'employeur

Programme d'aide à la scolarité

Stationnement gratuit et bornes de recharge EV sur site

Cafétéria sur place

Vacances payées entre Noël et le Nouvel An

Activités sociales et de consolidation d'équipe

Qualifications

• 10+ ans d'expérience en infrastructure TI, dont 3 ans en support client.
• Expérience prouvée dans la gestion d'équipes techniques.
• Connaissance des systèmes d'exploitation (Windows, Linux, Unix) et des environnements VMware.

Responsibilities

• Gérer l'ensemble de l'infrastructure technologique de l'entreprise.
• Superviser les processus ITSM et assurer le respect des niveaux de service.
• Planifier les mises à jour des systèmes et surveiller la performance du Service Desk.

Skills

Gestion d'équipe

Compétences techniques

Orientation service client

Communication

Gestion des incidents

Education

Baccalauréat en informatique ou DEC équivalent

Tools

Jira

Microsoft Office (Excel, Word, PowerPoint)

Job description

Arobas Personnel is looking a Manager Infrastructure TI for a permanent role with one of its clients located in Montreal (Ville Saint-Laurent).

* 4 days/week in the office *

Reporting to the CIO, you will be responsible for managing the company's entire technology infrastructure—from data centers and servers to network equipment, end-user devices, and support services. You will oversee day-to-day operations, lead technology transformation projects, and ensure a high level of service, security, and compliance across the board.

Key Responsibilities:

Leadership & Team Management

• Lead and support a technical team in charge of user support, system maintenance, and solution deployment.
• Oversee ITSM processes (incident management, change management, etc.) and ensure adherence to established service levels.

Operations & Infrastructure

• Develop and enforce policies and procedures related to support, security, and incident management.
• Plan and coordinate system updates, hardware replacements, installations, and configurations.
• Monitor Service Desk performance, analyze data, identify recurring issues, and recommend continuous improvement strategies.
• Keep technical documentation and inventories up to date.

Strategy & Collaboration

• Contribute to the development of the IT three-year roadmap and participate in budgeting activities.
• Collaborate with other IT departments to enhance services and actively support assigned projects.
• Conduct technology watch to stay current with emerging trends and best practices.

Ideal Profile:

• Bachelor’s degree in Computer Science or DEC with equivalent relevant experience.
• 10+ years of experience in IT infrastructure, including at least 3 years in IT customer support.
• Proven experience managing technical teams.
• Strong technical skills across servers, networks, storage, virtualization, operating systems (Windows, Linux, Unix), VMware environments, SAN, etc.
• Solid grasp of ITSM processes and experience with ticketing tools (Jira is a plus).
• Familiarity with compliance frameworks such as ITAR, DFARS, CMMC (NIST SP800-171) (an asset).
• Strong customer service orientation, autonomy, attention to detail, and ability to work under pressure.
• Excellent communication skills in both French and English, written and spoken.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.).
• ITIL certification is an asset.

Why this role is made for you:

• Be part of the exciting aerospace industry.
• Join a human-scale team within a world-class organization.
• Enjoy a stimulating, multidisciplinary environment that encourages innovation.
• Benefit from excellent career development opportunities.
• Work with a management team that prioritizes employee growth and engagement.

Perks and Benefits:

• 100% employer-paid group insurance.
• Employer-contributed retirement plan.
• Tuition assistance program.
• Free parking and on-site EV charging stations.
• On-site cafeteria.
• Paid holiday between Christmas and New Year’s.
• A variety of social and team-building activities.