Manager, Infrastructure Services

D2L; Kitchener; On-site; CAD 110,000 - 125,000; Full time

Benefits offered by this job

Tuition reimbursement up to CAD 4,000

Wellness Reimbursement

Home Internet Reimbursements

Employee Referral Program

Dog Friendly Offices

Social Events

Job summary

D2L, a cloud company modernizing education, seeks a Manager, Infrastructure Services in Kitchener. You will lead day-to-day operations, reliability, and security of our corporate IT infra and platform services, aligning delivery with business priorities.

You'll build a high-performing team, drive automation and IaC adoption, oversee incident and change management, and partner with leadership to advance the infrastructure roadmap while maintaining security standards.

Qualifications

• Leads the Infrastructure Services team with a focus on reliability, security, and continuous improvement.
• Provides coaching, onboarding, and career development for team members.
• Translates strategy into clear priorities and reliable delivery plans.

Responsibilities

• Oversee day-to-day operations of D2L's Corporate IT infrastructure and platform services.
• Manage Active Directory, Microsoft 365, endpoint and device management, and licensing.
• Maintain security standards, patching, and upgrades across infrastructure.
• Monitor performance, availability, capacity, and service health; improve observability.
• Promote automation, IaC, and modern cloud practices.
• Lead incident, change, and risk management with effective communication.

Skills

Infrastructure leadership

Team development

Cloud infrastructure

Automation

Security

Incident management

Monitoring & observability

Infrastructure as Code

Stakeholder collaboration

Tools

Active Directory

Microsoft 365

Infrastructure as Code (IaC)

Job description

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.

General Description

The Manager, Infrastructure Services leads the day-to-day delivery, reliability, security, and continuous improvement of D2L's Corporate IT infrastructure and platform services. This role builds a strong team culture, develops team members, and partners across the business to ensure infrastructure services are scalable, resilient, secure, and aligned with organizational priorities. The Manager translates infrastructure strategy and roadmaps into clear team priorities and reliable delivery plans, while balancing operational excellence, risk management, automation, and customer needs.

How Will I Make an Impact?

• Lead and develop the Infrastructure Services team, creating a culture of high quality, accountability, collaboration, and innovation.
• Support hiring, onboarding, coaching, performance management, and career development for team members.
• Define and maintain clear team priorities and delivery plans aligned to Corporate IT and business objectives.
• Guide the team through technical and operational decisions that balance people, process, technology, security, and business impact.
• Identify operational and project risks early, communicate impacts, and ensure appropriate mitigation and escalation.
• Drive productivity and efficiency while holding the team accountable for reliable, high-quality outcomes.
• Evaluate new technologies and automation opportunities and recommend improvements to infrastructure services.
• Partner with the Director, Data & Infrastructure Services to execute infrastructure roadmaps and continuous improvement initiatives.

Operations and Maintenance:

• Oversee day-to-day operations of D2L's Corporate IT infrastructure and platform services.
• Ensure system inventory, configurations, architecture diagrams, utilization reports, and knowledge base documentation are maintained and audited.
• Oversee administration of Active Directory, Microsoft 365, endpoint and device management, infrastructure licensing, and related enterprise services.
• Ensure infrastructure systems are patched, maintained, and upgraded in accordance with company standards and security guidelines.
• Ensure cloud environments are managed in accordance with company security guidelines and infrastructure standards.
• Coordinate installation and implementation of new infrastructure systems and services.
• Participate in and support reasonable on-call rotation and occasional after-hours maintenance windows as required.

Monitoring, Reliability and Performance:

• Ensure systems are monitored for performance, availability, capacity, and service health, and that faults are resolved in a timely manner.
• Strengthen monitoring and observability for new and existing infrastructure services.
• Drive capacity planning, performance tuning, and availability improvements.
• Review automated processes for accuracy, reliability, and performance.

Automation and Cloud Infrastructure:

• Encourage and build automated processes wherever possible to reduce manual effort and operational risk.
• Support development of automation capabilities for infrastructure provisioning and platform services.
• Promote modern Infrastructure as Code tools and practices for cloud infrastructure management.

Incident, Change and Risk Management:

• Provide leadership during infrastructure incidents, ensuring effective triage, communication, resolution, root-cause analysis, and preventative actions.
• Ensure adherence to departmental protocols and procedures, including change and incident management practices.
• Identify and communicate infrastructure risks, dependencies, and service impacts to stakeholders.
• Collaboration and Support:
• Coordinate and communicate effectively within the team and with internal customers and partner teams.
• Build effective working relationships across D2L to support shared goals and cross-functional initiatives.
• Advocate for the time and investment required for sound engineering practices, operational health, and continuous improvement.

The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.

Base Salary Range

$110,000—$125,000 CAD

Don’t meet every single requirement?

At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome:

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:

• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
• 2 Paid Days off for SkillsWave-related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.