Manager, Infrastructure Engineering

Wiser Solutions, Inc.; Toronto; Remote; CAD 175,000 - 200,000; Full time

Job summary

A leading technology firm in Toronto seeks a Manager of Infrastructure Engineering to lead a team focused on improving developer experience and building cloud-native platforms. The ideal candidate has over 10 years of experience in infrastructure and a proven track record of managing high-performing teams. This position offers a competitive salary and a full-time, remote work option.

Qualifications

• 10+ years of professional experience in infrastructure or platform engineering.
• 2+ years in a people management or technical leadership role.
• Experience treating internal platforms as products.

Responsibilities

• Manage a team focused on developer experience and cloud infrastructure.
• Lead initiatives to streamline workflows and eliminate bottlenecks.
• Drive infrastructure automation and uphold SRE principles.

Skills

Leadership

Cloud-native platforms

CI/CD

SRE practices

Infrastructure automation

Education

Bachelor’s degree in Computer Science or related field

Tools

AWS

Docker

Kubernetes

Terraform

Job description

Company Description

Wiser Solutions is the global leader in omnichannel retail intelligence, empowering over 750 global brands and retailers to gain a decisive advantage at every consumer decision point. Every day, Wiser collects and analyzes billions of online and in-store data points with 98% accuracy, offering a single trusted source of insights into pricing dynamics, promotional effectiveness, competitive activity, and retail execution. Their portfolio of market-proven solutions equips brands and retailers to proactively guide, not just follow, the consumer journey, ensuring optimal visibility, execution, and profitability across every retail touchpoint.

Company Description

Wiser Solutions is the global leader in omnichannel retail intelligence, empowering over 750 global brands and retailers to gain a decisive advantage at every consumer decision point. Every day, Wiser collects and analyzes billions of online and in-store data points with 98% accuracy, offering a single trusted source of insights into pricing dynamics, promotional effectiveness, competitive activity, and retail execution. Their portfolio of market-proven solutions equips brands and retailers to proactively guide, not just follow, the consumer journey, ensuring optimal visibility, execution, and profitability across every retail touchpoint.

Job Description

Location of Job : Remote- Canada

You will work with engineering and product leadership to craft the long-term roadmap and quarterly deliverables for areas that your team works on, ensuring that our products continue to stand out. You will be responsible for tactical execution by the team, helping to coordinate activities such as sprint planning, design reviews, and project planning

We are the result of multiple acquisitions, giving us the unique opportunity to manage and integrate a diverse set of platforms. To improve efficiency and reduce complexity, we’re actively consolidating these platforms into a unified infrastructure. This means we’re building a scalable, flexible foundation that can support the needs of multiple products.

We’re seeking aManager, Infrastructure Engineering to lead a team dedicated to building and maintaining the core infrastructure that powers our entire platform. In this role, you’ll drive initiatives that streamline development workflows, eliminate friction, and enable our engineering teams to move faster with confidence. If you're passionate about creating scalable, developer-friendly platforms that boost productivity and remove bottlenecks through smart automation and thoughtful design, this could be the perfect opportunity for you.

What You Will Do

• Lead Developer Experience and Cloud Infrastructure : Manage a team focused on improving the end-to-end experience for developers—from local development to production—while ensuring a stable and scalable cloud-native platform.
• Build Developer-Centric Platforms : Design and evolve internal platforms, CI / CD pipelines, and tooling that empower product engineers to ship features faster, safely, and with confidence.
• Foster Developer-Centric Product Thinking : Gather developer feedback, measure platform adoption metrics, and iterate based on user needs to ensure your platforms truly serve internal customers.
• Drive AI-First Infrastructure Innovation : Lead AI-first approaches to infrastructure automation, predictive scaling, intelligent alerting, and self-healing systems to reduce toil and improve reliability.
• Champion Infrastructure Automation : Drive complete automation of infrastructure provisioning, configuration, deployment, and monitoring to enable repeatability, self-service, and reliability.
• Implement SRE Best Practices : Introduce and uphold Site Reliability Engineering principles, including error budgets, incident response, and toil reduction to improve system resilience and uptime.
• Lead Platform Consolidation : Spearhead platform consolidation efforts resulting from multiple acquisitions, managing technical debt and legacy system migrations while maintaining operational excellence.
• Enhance Observability and Reliability : Increase system observability through comprehensive metrics, tracing, and alerting to enable rapid detection and resolution of production issues.
• Collaborate Across Engineering : Partner closely with application developers, QA, security, and product teams to ensure infrastructure and developer platforms meet evolving business needs.
• Improve SLAs and Operational Excellence : Continuously improve service level indicators (SLIs), objectives (SLOs), and agreements (SLAs) across systems to meet or exceed uptime goals.
• Manage a Distributed High-Performing Team : Lead a globally distributed team of infrastructure, DevEx, and SRE engineers; recruit, mentor, and grow the team to meet technical and leadership goals.
• Foster a Culture of DevOps and Ownership : Promote ownership and self-service among development teams by building tools and platforms that support full lifecycle responsibility.

Technologies We Use

Cloud & Infrastructure : AWS, Docker, Kubernetes (EKS), Terraform, Vault

Observability & Reliability : Prometheus, Grafana, New Relic, PagerDuty

CI / CD & DevEx : GitHub, GitHub Actions, GitHub Packages, Atlantis, ArgoCD

Languages & Data : Node.js, Java, Python, PostgreSQL, MongoDB, RabbitMQ, Elasticsearch, Event Store

Qualifications

10+ yearsof professional experience in infrastructure, SRE, or platform engineering, with2+ yearsin a people management or technical leadership role

Bachelor’s degreein Computer Science, Engineering, or a related technical field (or equivalent practical experience)

Proven agile leadership experience, including mentoring and coaching high-performing teams, with demonstrated ability to recruit and develop top engineering talent

Strong ability to lead sprint planning, manage execution roadmaps, and drive cross-functional collaboration with excellent communication skills across technical and non-technical audiences

Experience treating internal platforms as products, gathering developer feedback, and applying product management principles to infrastructure services

Experience integrating disparate systems and platforms, ideally in post-acquisition environments or complex legacy migration scenarios

Proven track record of buildinginternal platforms,CI / CD systems, anddeveloper toolingthat improve engineering productivity

Deep understanding ofcloud-native systems,container orchestration(e.g., Kubernetes), andInfrastructure as Code (IaC)

Hands-on experience migrating legacy infrastructure tomodern cloud environments(e.g., AWS, Kubernetes)

Strong operational expertise inhigh-availability systems,distributed architectures, andincident response

Security-first mindset with working knowledge ofSOC 2,PCI DSS, and other compliance standards

Experience or strong interest in leveraging AI / ML for infrastructure optimization, automated troubleshooting, predictive operations, or self-healing systems

Proficient inLinux system administrationand comfortable working at the command line

Deep familiarity withSRE practicesincluding SLIs, SLOs, error budgets, and reliability reviews

Experience withDevOps and automation toolssuch as Vault, Terraform, Atlantis, GitHub Actions, and Kubernetes

Strongscripting skills, especially in Bash (Python or Go experience is a plus)

Ability to leadsprint planning, manage execution roadmaps, and drive cross-functional collaboration

Passion fordeveloper experience, with attention to usability, performance, and documentation

Excellentcommunication skills, both verbal and written, across technical and non-technical audiences

Willingness to participate inafter-hours supportfor critical incidents as needed

Strong background insystems operations,reliability engineering, andcloud infrastructure best practices

Track record ofhiring and developing top engineering talentand building high-impact teams

Bonus Points

Experience managing large-scale deployments ofPostgreSQL, MongoDB, RabbitMQ, orElasticsearch

Background in operatinghosted or hybrid data center environments

Familiarity withWindows Server infrastructure, especially in hybrid cloud setups

Exposure totime-series databasesorevent-sourced system architectures

Advanced experience withAI / ML-powered observability, automation, orself-healing infrastructure

Active participation inincident retrospectives, with a track record of drivingsystemic improvements

Additional Information

Other Duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO STATEMENT - Wiser Solutions, Inc. is an Equal Opportunity Employer and prohibits Discrimination, Harassment, and Retaliation of any kind. Wiser Solutions, Inc. is committed to the principle of equal employment opportunity for all employees and applicants, providing a work environment free of discrimination, harassment, and retaliation. All employment decisions at Wiser Solutions, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, family or parental status, disability, genetics, age, sexual orientation, veteran status, or any other status protected by the state, federal, or local law. Wiser Solutions, Inc. will not tolerate discrimination, harassment, or retaliation based on any of these characteristics.

Base pay is one part of our total compensation package. Pay is established on an individual basis after considering multiple factors such as relevant experience, education, and other qualifications. In addition, we take into account geographical differentials and make sure pay is equitable with our current staff. For this position, our hiring range for base annual pay is estimated to be CAD$175,000 to $200,000 , at the time of this posting.

Performance-based discretionary bonuses and variable pay plans are available for some positions.

If you require accommodation to complete any part of the application process or need an alternative manner to apply, please contact us at [e-mail] or call [phone]. "

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Industries

Software Development

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