Manager - Information Services - Consumer Channels Reporting Centre of Excellence

Intello Technologies Inc.; Vancouver; Hybrid; CAD 110,000 - 166,000; Full time

Job summary

A leading technology company in Canada seeks a Manager for Information Services to drive reporting transformation across Consumer Sales Channels. The ideal candidate will lead analytics teams, migrate reporting solutions to modern platforms, and establish governance processes. With strong leadership and cloud-based analytics experience, you will help develop scalable reporting frameworks and cultivate a culture of proactive business insights.

Benefits

Comprehensive total rewards package

Minimum 3 weeks of vacation

Flexible benefits plan

Company matched pension

Learning & development opportunities

Qualifications

• 7+ years of experience in data analytics, reporting, or business intelligence.
• Experience in people leadership roles preferred.
• Knowledge of AI, ML, or predictive analytics is an asset.

Responsibilities

• Lead a high-performing analytics team to support sales objectives.
• Migrate dashboards to Tableau and Looker Studio.
• Establish governance processes for the Reporting Center of Excellence.

Skills

Leadership in data analytics

Cloud-based analytics

Strategic thinking

Exceptional storytelling

Collaboration skills

Education

Bachelor's degree in business, analytics, or computer science

Tools

GCP

BigQuery

Tableau

Looker

Job description

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Manager - Information Services - Consumer Channels Reporting Centre of Excellence

Location :

Burnaby, BC, CA, V5G 1J9 Calgary, AB, CA Toronto, ON, CA

Jobs by Category : Sales and Marketing

Job Function : Marketing

Status : Full Time

Schedule : Regular

Description

Join our Team and what we will accomplish together

TELUS is seeking an experienced and forward-thinking leader to drive the transformation of reporting across our Consumer Sales Channels. As the Manager of the Consumer Channels Reporting Centre of Excellence, you will lead the development and execution of scalable reporting solutions, facilitate migration from legacy platforms to modern BI tools, and enable self-serve, insight-driven decision-making across multiple teams. This role plays a critical part in establishing our Reporting Center of Excellence (CoE), aligning business stakeholders on unified KPIs, and laying the foundation for automation.

Who we are

We are the newly established Reporting Center of Excellence within TELUS’ Consumer Channels group, focused on creating a unified, insight-driven analytics ecosystem. Our mission is to :

• Simplify and standardize reporting across sales channels
• Build sustainable, governed reporting frameworks that support strategic decisions
• Evolve our analytics maturity by adopting cloud-first technologies and AI-driven insights
• Partner with stakeholders across operations, and executive teams to align on performance measurement and business impact

Here’s how

Lead a high-performing analytics team responsible for delivering trusted, scalable dashboards and deep-dive analysis to support Consumer Sales Channel objectives

Own the end-to-end migration of dashboards from legacy BI tools (e.g., Domo) to Tableau and Looker Studio, ensuring reporting aligns with TELUS’ Premier Sales Organization framework and executive goals

Establish and manage the Reporting Center of Excellence , including governance processes, intake models, metric definitions, change management, and stakeholder engagement

Develop scalable reporting solutions in GCP-based environments (BigQuery, Looker Studio, Tableau) to enable faster, more accurate, and self-serve decision-making

Collaborate with data engineering, marketing, operations, and technology teams to improve data quality, streamline data pipelines, and remove friction from insight generation

Drive innovation by piloting new technologies like Tableau Pulse and AI-enhanced storytelling, with a focus on automating insights and surfacing trends before they impact performance

Communicate effectively with executive stakeholders by transforming complex data into clear, actionable stories through visualizations, executive dashboards, and KPI scorecards

Champion a culture of curiosity and learning , developing team skills in GenAI, predictive analytics, and storytelling to move from static reporting to proactive business insights

Qualifications

What you bring

Proven leadership experience in data analytics, reporting, or business intelligence (7+ years), ideally with 3+ years in people leadership roles

Strong understanding of cloud-based analytics ecosystems (especially GCP, BigQuery, and Looker / Tableau)

Experience leading enterprise-scale reporting migrations and establishing scalable reporting frameworks

Strategic thinker with the ability to translate business needs into actionable data strategies

Exceptional storytelling and communication skills with a strong business acumen

Passion for automation, process efficiency, and enabling business stakeholders through insights

Comfortable navigating ambiguity and shifting priorities in a fast-paced environment

Experience collaborating across cross-functional teams including data engineering, marketing, operations, finance, and executive leadership

Familiarity with AI, ML, or predictive analytics concepts is an asset (even if not directly hands-on)

Bachelor’s degree in business, analytics, computer science, or related discipline (advanced degree an asset)

Salary Range : $110,000-$166,000

Performance Bonus or Sales Incentive Plan : 20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as :

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

Flexibility to work in-office, virtually or a combination of both, based on the role's requirements

Generous company matched pension and share purchase programs

Opportunity to give back to communities in which we work, live and serve

Career growth and learning & development opportunitiestodevelop your skills

And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates : if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

14.7 billion

TELUS’s annual revenue

4.8 billion

The brand value that TELUS brings

Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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