Manager, Inclusion – Definity, Toronto & Waterloo

Women in Biz Network; Toronto, Southwestern Ontario; Hybrid; CAD 107,000 - 157,000; Full time

Benefits offered by this job

Hybrid work

Company shares

Incentive plans

RRSP matching

Volunteer days

Tuition assistance

Wellness programs

Product discounts

Job summary

Definity, the parent company behind Economical, Sonnet, Family Insurance Solutions and Petline, is seeking a Manager, Inclusion. This hybrid role partners with leaders, HR, and ESG stakeholders to embed IDEA into business decisions and people practices for measurable impact.

You will translate IDEA vision into enterprise-wide initiatives, guiding Employee Groups and the IDEA Advisory Council while aligning with ESG commitments and organizational leadership.

Qualifications

• Experience in DEI, HR, or organizational development at senior level.
• Strong knowledge of IDEA principles and change management.
• Ability to influence senior executives and stakeholders.
• Proven experience with Employee Resource Groups (ERGs) and advisory councils.
• Excellent communication, leadership, and collaboration skills.

Responsibilities

• Lead development and execution of the enterprise IDEA strategy.
• Embed IDEA priorities into HR processes and business operations.
• Consult with EGs and the IDEA Advisory Council to align initiatives with goals.
• Develop communication and education strategies to foster inclusion.
• Monitor metrics and report progress to senior leadership.

Job description

Toronto & Waterloo, Ontario

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Opportunity: Manager, Inclusion

As the Manager, Inclusion, you will be a key leader in advancing and embedding our Inclusion, Diversity, Equity and Accessibility (IDEA) strategy across the organization. Working in close partnership with business leaders, HR, and ESG stakeholders, you will drive the integration of IDEA principles into business decisions, people practices, and organizational culture to create measurable outcomes for both employees and the business.

You will play a pivotal role in translating our IDEA vision and strategic priorities into enterprise-wide initiatives that enhance employee experience, strengthen organizational capability, support sustainable business performance, and contribute to our broader ESG commitments. Through strategic consultation, partnership, and influence, you will ensure inclusion is embedded across the employee lifecycle, business operations, and leadership decision‑making.

You will also act as a trusted advisor and consultant, serving as the primary strategic liaison for our Employee Groups (EGs) and providing strategic and operational leadership to the IDEA Advisory Council (IDEAAC).

What to Expect

IDEA Strategy Development & Enterprise Integration

• Lead the development, evolution, and execution of the enterprise IDEA strategy, ensuring alignment with organizational priorities, business objectives, talent strategies, and ESG commitments.


• Partner with business leaders, HR Business Partners, and ESG stakeholders to identify opportunities where IDEA initiatives can drive both business outcomes and employee experience improvements.


• Establish multi‑year strategic priorities, success measures, and implementation roadmaps to advance representation, inclusion, accessibility, and equitable outcomes across the organization.


• Assess emerging workforce, social, legislative, and industry trends to inform IDEA priorities and ensure continued organizational relevance and impact.

Strategic IDEA Integration & Embedment

• Lead the practical integration of IDEA priorities across all business units, ensuring inclusion is embedded into core HR processes, organizational design, leadership practices, and day‑to‑day business operations.


• Partner closely with HR Business Partners and senior leaders to align IDEA objectives with business strategies and functional goals, ensuring solutions address both business needs and employee outcomes.


• Provide consultation on programs, policies, practices, and organizational changes to ensure an integrated business, people, risk, and inclusion lens is applied.


• Act as a change leader, developing communication, engagement, and education strategies that foster a culture of belonging, accountability, and inclusive leadership.

Employee Group (EG) Consultation & Engagement

• Serve as the central point of contact and strategic consultant for all Employee Groups.


• Guide EGs in aligning their annual charters and initiatives with broader organizational and strategic goals.


• Ensure EG leadership is consulted on new policies, business transformations, and employee experience initiatives where applicable, amplifying their voices to support change.

IDEAAC Support & Facilitation

• Provide operational and strategic leadership to the IDEA Advisory Council (IDEAAC).


• Help develop and steer council agendas, facilitate discussions, and ensure action items and recommendations are tracked, measured, and implemented.


• Ensure the IDEAAC’s efforts are closely aligned with our broader organizational sustainability and representation targets.

Measurement & Continuous Improvement

• Monitor, analyze, and report on key inclusion metrics, representation targets, and the overall effectiveness of IDEA initiatives.


• Prepare compelling executive summaries and progress reports for senior leadership, highlighting areas of success and opportunities for growth.

What You Bring

• Experience:7+ years of progressive experience in DEI, Human Resources, Organizational Development, or a related field, with a demonstrated ability to operate at a senior management or highly consultative level.


• Industry Knowledge: Familiarity with and experience within the P&C insurance industry, or the broader financial services sector, is a significant asset.


• Subject Matter Expertise:Deep understanding of IDEA best practices, change management principles, and the systemic barriers present in corporate environments.


• Stakeholder Management:Proven track record of effectively partnering with and guiding Employee Resource Groups (ERGs/EGs) and advisory councils.


• Leadership Skills:Exceptional ability to influence without authority, navigate complex and sensitive organizational dynamics, and build consensus among senior executive teams.


• Business and People Acumen: Understands how to partner strategically and with credibility to plan and embed change, practices, policies and programs using an integrated legislative, business and people perspective.

Salary Range: $106,500 – $156,500

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just \"nice to have\" — they’re essential to our success.

What’s in it for you?

• Hybrid work schedule for most roles


• Company share ownership program


• Incentive Program – Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.


• Pension and savings programs, with company-matched RRSP contributions


• Paid volunteer days and company matching on charitable donations


• Educational resources, tuition assistance, and paid time off to study for exams


• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents


• Wellness and recognition programs


• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by [e-mail].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid

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