Manager IM Terminal Operations

CN; Brampton; On-site; CAD 90,000 - 130,000; Full time

Job summary

CN is seeking a Terminal Operations Manager to oversee day-to-day tactical terminal operations, balancing safety, efficiency, and cost. The role leads both managers and unionized staff within a 24/7 environment and requires strategic planning for growth while maintaining high service levels for Intermodal customers.

The incumbent will drive daily plans, monitor compliance, and optimize processes to ensure safe, reliable operations with adherence to the collective agreement.

Qualifications

• 2–5 years of Supply Chain Logistics experience.
• Diploma or Bachelor’s degree in supply chain Logistics Management preferred.
• Valid Driver's License required.

Responsibilities

• Lead a team of managers and unionized employees.
• Ensure clear direction and safety is the priority.
• Set daily and long-term objectives and monitor their execution.
• Supervise managers and unionized staff to ensure duties are performed correctly.
• Ensure policies and processes are followed and reviewed for compliance.
• Review and refine operational processes to improve efficiency and safety.
• Follow safety rules to deliver cost-effective service to CN's customers.
• Lead and execute the daily plan amid external pressures.

Skills

Leadership

Strategic thinking

Coordination

Education

Diploma or Bachelor’s degree in supply chain Logistics Management

High School Diploma or GED

Valid Driver's License

Tools

Microsoft Office

RTBI

IPM

SRS

Power BI

Tableau

Data City

Job description

Job Summary

The incumbent is responsible for the overall management of the day-to-day tactical Terminal operations. The role plays a key role in medium- and long-term strategic planning to enable growth while maintaining a safe operation that provides unparalleled service to CN's Intermodal customers at low incremental cost. Furthermore, the position is required to lead employees in an environment governed by collective agreement.

Job Summary

The incumbent is responsible for the overall management of the day-to-day tactical Terminal operations. The role plays a key role in medium- and long-term strategic planning to enable growth while maintaining a safe operation that provides unparalleled service to CN's Intermodal customers at low incremental cost. Furthermore, the position is required to lead employees in an environment governed by collective agreement.

Main Responsibilities

• Lead a team of both managers and unionized employees
• Ensure clear direction is given and safety is clearly understood to be the priority
• Set daily and long-term objectives and monitor their execution to achieve success
• Supervise all managers and unionized employees ensuring all have the skills, abilities and competencies of duties required to be performed and all are followed consistently to ensure success
• Ensure all policies and operational processes are followed and reviewed for compliancy
• Review all operational processes continually to refine, optimize and simplify them to allow the team to execute efficiently and timely within all safety guidelines
• Follow safety rules and practices to enable success and help deliver outstanding service to CN's customers in a cost-effective manner
• Lead and execute the daily plan while dealing with external dynamic pressures

Working Conditions

The role is performed in a 24/7 office environment and outdoor environments combination in various weather conditions and include overnight weekends and holidays assignment. The role is required to be on-call 24/7 to respond to critical incidents. The role involves managing priorities and delivering work within established timelines, with support from the team to ensure sustainable and effective workload management.

Experience

Supply Chain Logistics

• Between 2 to 5 years of Supply Chain Logistics
• Candidates with an equivalent combination of education, training, and experience will be considered

Education/Certification/Designation

• High School Diploma or General Educational Development (GED)
• Valid Driver's License
• Diploma or Bachelor's degree in supply chain Logistics Management*
• Candidates with equivalent practical experience, education, or training will be considered
• Any requirement marked with (*) will be considered an asset (not mandatory).

Competencies

• We Care About Each Other
• We Strive for Excellence
• We Succeed Together
• We Lead Responsibly
• Vision and strategic thinking
• Impactful and inclusive leadership
• Performance and value delivery
• Empowerment and talent development
• Strategic communication and influence
• Managerial courage and decisiveness
• Coordination
• High-Impact Execution
• Planning
• Prioritization
• Compliance

Technical Skills/Knowledge

• Strong computer skills including Microsoft Office (Excel, Word, Teams, PowerPoint), Right Time Business Intelligence (RTBI), Intermodal Performance Measures (IPM), SRS, Power BI, Tableau and Data City
• Knowledge of business and management principles involved in strategic planning, resource allocation, and change management
• Knowledge of risk assessment (e.g., cost and benefit analysis)