Manager, Identity Platform

Intact FC; Ottawa; Hybrid; CAD 128,000 - 157,000; Full time

Benefits offered by this job

Hybrid work model

Wellbeing benefits

Employee Share Purchase Plan

Job summary

Intact FC is seeking a Manager, Identity Platform to lead the development and operation of identity lifecycle platforms across the organization. You will manage a cross-functional team, set strategic direction, and drive modernization to deliver secure, scalable identity capabilities.

You will collaborate with Security, IT, Architecture, and business stakeholders to ensure reliable provisioning, authentication, and data governance while continuously improving processes and performance.

Qualifications

• Experience leading a software development, platform engineering, security, or identity team.
• Experience with identity and access management or lifecycle platforms.
• Proven track record delivering team delivery, priorities, and operations.
• Strong understanding of joiner, mover, leaver processes and lifecycle workflows.
• Experience modernizing platforms, processes, or operating models.
• Proficient with automation, APIs, cloud technologies, and integrations.

Responsibilities

• Manage and develop the Identity Platform development team.
• Set team priorities, allocate resources, and manage delivery across projects and operations.
• Conduct performance reviews and support career development to build a strong team culture.
• Lead the development, maintenance, and improvement of identity lifecycle platforms.
• Ensure joiner/mover/leaver provisioning, deprovisioning, authentication, and data management.
• Define and maintain the Identity Platform roadmap aligned with Security and IT goals.
• Drive modernization of platforms, processes, integrations, and automation.
• Identify opportunities to simplify processes and increase self-service.
• Oversee platform performance, availability, reliability, and security.

Skills

Identity Platform

Leadership

Cloud technologies

Automation

APIs

Stakeholder management

Tools

Microsoft Entra ID

Active Directory

Okta

SailPoint

Saviynt

CyberArk

Ping Identity

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

128,300 - 156,800

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

15%

As part of our commitment to Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are seeking a Manager, Identity Platform to lead the development and operation of the platforms and processes that support identity lifecycle management across the organization.

This role is responsible for managing a cross-functional development team, setting the strategic direction for the Identity Platform, improving platform performance and reliability, and driving the modernization of identity processes and technology. The successful candidate will work closely with Security, IT, Architecture, and business stakeholders to deliver secure, scalable, and efficient identity capabilities.

What you’ll do here:

• Manage and develop the Identity Platform development team.
• Set team priorities, allocate resources, and manage delivery across projects, operational support, and continuous improvement.
• Establish team objectives, conduct performance reviews, support career development, and build a positive team culture.
• Lead the development, maintenance, and improvement of identity lifecycle platforms.
• Ensure platforms support joiner, mover, and leaver processes, provisioning, deprovisioning, authentication, authorization, and identity data management.
• Define and maintain the Identity Platform roadmap in alignment with Security and IT strategies.
• Drive modernization of identity platforms, processes, integrations, automation, and ways of working.
• Identify opportunities to simplify processes, reduce manual effort, improve data quality, and increase self-service.
• Oversee platform performance, availability, reliability, scalability, security, and operational support.
• Manage incidents, risks, technical debt, vulnerabilities, dependencies, and improvement initiatives.
• Ensure solutions are secure, scalable, supportable, and operationally ready.
• Partner with Security, IT Operations, Architecture, Applications, HR, Risk, Compliance, and business teams.
• Establish and maintain clear delivery, operational, and service-management practices.
• Use data, customer feedback, incident trends, and performance metrics to drive decisions and continuous improvement.
• Provide clear and structured reporting on:Project and roadmap progress Platform performance and availability Incidents and operational status Risks, issues, and dependencies
• Modernization and automation progress Security, compliance, and audit actions
• Communicate priorities, progress, risks, and decisions clearly to leadership and stakeholders.
• Manage vendor relationships and budgets where applicable.

What you bring to the table:

• Experience managing a software development, platform engineering, infrastructure, cybersecurity, or identity team.
• Experience with identity and access management or identity lifecycle platforms.
• Experience managing development team delivery, technical priorities, and operational responsibilities.
• Strong understanding of joiner, mover, and leaver processes.
• Experience modernizing technology platforms, processes, integrations, or operating models.
• Experience with automation, APIs, cloud technologies, or systems integration.
• Experience working with Security, IT, Architecture, Risk, Compliance, and business stakeholders.
• Strong communication, leadership, stakeholder-management, and decision-making skills.
• Experience using metrics, dashboards, and reporting to support decisions.
• Demonstrated ability to lead continuous improvement and change.
• For candidateslocatedin Quebec, bilingualism is required considering the necessity to interact on a regular basis with English speaking colleagues across the country.
• No Canadian work experiencerequiredhowever must be eligible to work in Canada.

Preferred Qualifications:

• Experience with Microsoft Entra ID, Active Directory, Okta, SailPoint, Saviynt, CyberArk, Ping Identity, or similar platforms.
• Knowledge of identity governance, privileged access management, single sign-on, multifactor authentication, and access certification.
• Experience with Agile, DevOps, ITIL, Lean, or SRE practices.
• Relevant identity, security, cloud, Agile, or IT service management certifications.

#LI-Hybrid

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

_ We are an equal opportunity employer _

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.