Manager, HRSC Advisory Services

Nutrien Ag Solutions Limited; Saskatoon; On-site; CAD 80,000 - 110,000; Full time

Job summary

Nutrien Ag Solutions Limited is seeking a Manager for HR Advisory Services in Saskatoon. This role requires a strong leader to enhance employee experiences through metrics and process improvements, supporting a culture of care and inclusion. Ideal candidates will have extensive HR experience and strategic problem-solving skills.

Qualifications

• 8+ years’ experience in HR, including 2+ years in leadership.
• Proven HR advisory experience with leadership in service-driven teams.
• Knowledge of US and Canadian HR Operations is an asset.

Responsibilities

• Lead and support a team of HRSC Advisors.
• Develop and implement KPIs to improve effectiveness.
• Monitor HR case resolution times and employee satisfaction.

Skills

Analytical skills

Communication

Problem-solving

Relationship-building

Leadership

Education

Bachelor’s degree in human resources or business

Tools

Service Now

SuccessFactors

SAP

Job description

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This position is required to be on-site and is located in Saskatoon, SK.

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We’re creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity.

Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.

The Manager, HR Advisory Services reporting to the Senior Manager, Employee Services is responsible for ensuring the delivery of exceptional employee support and strategic collaboration across HR functions. This role is responsible for developing performance metrics, optimizing service delivery, and driving continuous process improvements to enhance employee experiences.

What you will do:

• Lead, mentor, and support a team of HRSC Advisors, fostering a collaborative and high-performance culture
• Develop and implement KPIs and service standards to assess and improve the effectiveness of employee inquiries
• Monitor trends in HR case resolution times, employee satisfaction, and service quality
• Utilize data insights to drive informed decisions and enhance HR advisory effectiveness
• Foster a customer-centric culture within the advisory team, ensuring employees receive clear and effective solutions
• Handle escalated HR concerns with discretion and strategic problem-solving
• Identify opportunities to streamline workflows and enhance the efficiency of advisory services
• Implement innovative solutions that improve accessibility and responsiveness of HR support
• Stay up to date with industry best practices to enhance advisory strategies
• Partner with other HR leaders to align advisory services with broader HR initiatives
• Work closely with HR business partners, talent acquisition, and total rewards teams to provide integrated employee support
• Ensure advisory services reflect compliance with company policies and employment regulations
• Foster a positive and collaborative work environment
• Model our core value of safety by leading and enabling a culture in which you and your team are actively contributing to a safe work environment

What you will bring:

• A bachelor’s degree in human resources or business, or equivalent
• A minimum of 8+ years’ experience in HR including 2+ years in leadership
• Proven experience in HR advisory roles, with leadership experience in managing service-driven teams
• Knowledge and experience with US and Canadian (an asset) HR Operations, HR Service Delivery, Benefits, Leave of Absence, Payroll practices and policies
• Strong analytical and problem-solving skills, with experience in performance metric tracking
• Excellent communication and relationship-building abilities
• Proficiency in supporting multiple projects simultaneously with strong results orientation
• Technology skills and expertise including Service Now or similar case management systems, SuccessFactors, SAP

Ready to make an impact with us? Apply today!

The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law.

Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien

At Nutrien, we never stop growing, because our world never does. Our size can help us weather a storm, but with that ability comes a great responsibility—to our growers and customers, our employees and shareholders, our communities, and the planet.

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