Manager, HR Technology, Analytics and Shared Services

York Region (The Regional Municipality of York); Newmarket; On-site; CAD 90,000 - 120,000; Full time

Job summary

York Region is seeking a Manager for HR Technology, Analytics, and Shared Services. This role involves driving technology initiatives and improving operational processes while ensuring alignment with organizational goals. The successful candidate will have experience in large-scale software environments and a commitment to fostering an inclusive workplace.

Benefits

Defined Benefit Pension Program

Employee health care spending account

Inclusive and Diverse Workforce initiatives

Qualifications

• Minimum five years of progressive experience in a technology solutions role.
• Lean Six Sigma or PMP certification preferred.
• Understanding of cloud-based HRMS software is essential.

Responsibilities

• Oversee PEC technology and workforce analytics programs.
• Manage PEC Shared Services Center and ensure service quality.
• Lead process improvements and enhance customer experience.

Skills

HR Technology

Analytics

Leadership

Process Improvement

Education

University Degree in a related field

Tools

HRMS software

Job description

Manager, HR Technology, Analytics and Shared Services

Join to apply for the Manager, HR Technology, Analytics and Shared Services role at York Region (The Regional Municipality of York)

Manager, HR Technology, Analytics and Shared Services

Join to apply for the Manager, HR Technology, Analytics and Shared Services role at York Region (The Regional Municipality of York)

Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people.Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
• Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
• Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Programand corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
• Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT US

Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people.Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.


• Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.


• Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Programand corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.


• Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE

Reporting to the Director, Employee Experience, Technology and Shared Services, this position ensures People, Equity and Culture (PEC) alignment with business digital transformation objectives, promotes operational excellence, oversees service quality, drives process improvements, and enhances the employee and manager experience. This position is pivotal in translating data into business insights and ensuring the seamless integration of technology initiatives with corporate digital direction. Once onboarded, this position will transition to the newly established ERP PMO as the functional PEC Lead.

WHAT YOU'LL BE DOING

• Provides oversight and subject matter expertise for PEC technology and workforce analytics programs and initiatives, including roadmap development, business case development, measurement of results, and interpretation of related research and trends.


• Acts as the PEC functional Lead in the ERP PMO. Will manage subject matter experts assigned to the project.


• Monitors and evaluates issues and trends, offering solutions and advice to support business objectives and informed decision-making.


• Leads, influences, and provides governance on PEC Technology initiatives, ensuring software decisions align with corporate direction and integrate with existing systems and functional best practices.


• Accountable for managing the PEC Shared Services Center including the establishment of the PEC service catalogue, service quality measures and service level agreements (SLAs) to ensure a positive employee and manager experience.


• Manage and provide oversight for the PEC Shared Services team, including operational teams, reception, candidate testing, and filing.


• Champions PEC process redesign/re-engineering to increase use of technology, data integrity and security, improve the customer experience, simplify existing processes, reduce hand-offs, and improve consistency.


• Provides leadership in the design, development, implementation, and delivery of a standardized framework for workforce analytics and reporting, and implements tools and strategies to translate raw data into valuable business insights.


• Identify opportunities for structure, resourcing, process, and procedure improvements and implement changes to enhance service delivery in collaboration with PEC and/or Centers of Expertise (COEs).


• Accountable for all aspects of the Division’s budget development procedures, establishes performance measures and analyzes and reports on the programs' results and trends.


• Provides input in development of, business/work plans, staffing proposals etc., as required.


• Researches, prepares and presents reports for the Senior Management, and for Council and committees as required.

WHAT WE'RE LOOKING FOR

• Successful completion of a University Degree in a related field or approved equivalent combination of education and experience.


• Minimum five (5) years of progressive experience in a technology solutions senior professional or program leadership role, with proven contributions to large-scale software implementations and business process improvements in a complex, matrixed organization, including a minimum of two (2) years of direct supervisory experience.


• Lean Six Sigma, Project Management Professional (PMP) or related certification.


• Well-developed understanding of cloud-based HRMS software, including knowledge of relational databases and table structures, and knowledge of other current technology offerings in the HR field.


• Comprehensive knowledge of the relevant legislation and regulations with the ability to communicate the legislative significance and relevance to the work practices.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Management

• Industries

  Government Administration

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