Manager, HR Systems Support

British Columbia Rapid Transit Company; Vancouver; On-site; CAD 97,000 - 147,000; Full time

Job summary

A public transit authority in Metro Vancouver is seeking a Manager, HR Systems Support. This role involves optimizing HR systems and leading process improvements. Candidates should possess a Bachelor’s degree and at least 7 years of HR systems experience, with a focus on enhancing service delivery and compliance with legal standards. The position is full-time, on-site, and offers competitive pay and benefits.

Benefits

Comprehensive benefits

Paid vacation

Transit passes

Training opportunities

Qualifications

• 7 years of related systems experience in supporting and maintaining large corporate HR Systems.
• Solid experience with Ceridian DayForce is an asset.
• Experience in a complex unionized environment is preferred.

Responsibilities

• Optimize HR system(s) through business process design and documentation.
• Lead the development and implementation of HRIS processes aligned with client needs.
• Manage vendor relationships and improve service delivery.

Skills

Advanced knowledge of HR Systems

Strong knowledge of applicable labour laws

Solid interpersonal and communication skills

Solid planning and organizational skills

Solid analytical skills

Effective change management skills

Advanced written and verbal communication skills

Solid knowledge of standard office software

Education

Bachelor’s degree in Business Administration or Computer Science and Engineering

Tools

Ceridian Dayforce

PeopleSoft

UKG Workforce Central

Job description

Join to apply for the Manager, HR Systems Support role at British Columbia Rapid Transit Company

Join to apply for the Manager, HR Systems Support role at British Columbia Rapid Transit Company

Marketing Statement

Join a company that has been a part of moving Metro Vancouver for over 35 years.

Marketing Statement

Join a company that has been a part of moving Metro Vancouver for over 35 years.

British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam, Port Moody and Surrey. With the future expansion of both the Expo and Millennium Lines gathering pace, infrastructure renewal and new asset acquisition projects underway, this is an exciting time to join our team of over 1,200 dedicated employees, working on one of the longest fully-automated rapid transit systems in the world.

Our work encompasses roles such as administration, engineering, elevator and escalator maintenance, field operations, vehicle maintenance, and wayside (station and guideway) maintenance.

When you work for SkyTrain, not only will you help move Metro Vancouver, you will also have access to comprehensive benefits including paid vacation, medical benefits, transit passes, training and more. We are a proud equal opportunity employer, committed to a diverse and inclusive workforce.

Come explore what makes us one of BC’s Top Employers!

Responsibilities

PRIMARY PURPOSE

The Manager, HR Systems Support is responsible for optimizing the HR system(s) to bring value to the business through business process design, documentation, workflow, end-user experience, troubleshooting, security administration, and reporting and analytics by adopting industry best practices, and ensuring system(s) and data are maintained as per organizational standards.

The Manager spearheads the establishment of the strategic action plans for the future progression and deployment of the HRIS system strategy, leads the development and implementation of core HRIS business processes and service excellence solutions that align with client needs and technical priorities and oversees the change management cycle for maintenance and minor updates including communications and training related to system implementations to drive behavior changes and adoption.

Key Accountabilities

As an HRIS Subject Matter Expert who understands the BCRTC business requirements and processes, Leads the development and implementation of core HRIS business processes and service excellence solutions that align with client needs and technical priorities and optimize the applicable systems. Contributes to the planning, development, implementation, and evaluation of strategic HRIS roadmap.

Serves as a primary contact for HRIS troubleshooting maintenance and continuous improvement working with the application support team, applicable vendors, and other stakeholders. Including efforts related to the implementation of such improvements and training strategies and plans.

Responsible to manage the change management process for HRIS system maintenance and minor updates including strategic timely and effective communications and user-friendly documentation / training to drive behavior changes and adoption.

Oversees the development and continuous improvement of HRIS reporting.

Builds and maintains effective partnerships with key stakeholders, vendors, and other Product Owners to support required enterprise system integrations and optimize the system(s) to meet business requirements.

Manages vendor relationships and performance, works with vendors on developing creative solutions for current and future business requirements, solving technical issues, and enhancing service delivery. Ensures team members effectively communicate and collaborate with external resources.

Develops and implements necessary controls to identify and mitigate risks, identify opportunities, and recommend changes as required to ensure system integrity and compliance with applicable laws.

Collaborates / participates in BCRTC HRIS projects and coordinates with BCRTC, Business Technology, TransLink HR, Payroll, and other stakeholders as necessary.

Supervises and provides leadership to reporting staff, ensures adherence to established service levels, Participates in the selection, training, coaching, development, performance management, and all other people management practices.

Qualifications

EDUCATION AND EXPERIENCE

The requirements for this job are acquired through a bachelor’s degree in Business Administration or Computer Science and Engineering

7 years of related systems experience in supporting and maintaining large corporate HR Systems (i.e., Ceridian Dayforce, PeopleSoft, UKG Workforce Central, etc.) in a complex unionized environment. Solid experience with Ceridian DayForce is an asset.

Other Requirements

Advanced knowledge of HR Systems (including payroll, timekeeping & scheduling), including query and reporting tools.

Strong knowledge of applicable labour laws and regulations, data protection, and privacy legislation.

Solid interpersonal and communications skills to provide advice on HR systems capabilities and to train users at all levels of the organization.

Solid planning and organizational skills to address systems information needs of multiple HR functional areas.

Solid analytical skills to address systems-based requirements and perform analysis on a range of complex HR-related issues.

Solid problem-solving skills to diagnose day-to-day HR systems-related issues / requirements and troubleshoot solutions.

Solid leadership skills to provide a full scope of supervision to reporting role.

Effective change management skills

Advanced written and verbal communication skills with the ability to effectively communicate technical information in a clear and concise manner

Advanced decision-making skills to respond, assess and react to a variety of operational and emergency situations

Solid knowledge of standard office software

Solid abilities working with a large group of unionized employees and knowledge of the application of collective agreements, work rules, policies, and procedures

Other Information

Recruitment Process : An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Work Schedule

37.5 hours per week.

Work Designation

Resident

This position works predominately on-site

Rate of Pay

The salary for this position ranges from $97,600 - $146,400 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.

We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.

How To Apply

Please click the 'Apply' button at the top right corner or go to http : / / www.translink.ca / careers to apply for this position and view instructions on the process.

INSTRUCTIONS : Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Posting Date : July 9, 2025

Closing Date : Open until filled

Please note that only those short listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ's by going to http : / / www.translink.ca / careers.

Equal Employment Opportunity

SkyTrain is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at [e-mail].

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

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