Manager, HR Shared Services

Coveo; Montreal; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading tech company based in Montreal is looking for a Manager of HR Shared Services to lead a team of HR specialists in optimizing employee experiences. The ideal candidate has over 5 years of HR experience, strong leadership abilities, and project management skills. Proficiency in HR systems, particularly Workday, is vital. A bilingual background in French and English is preferred for supporting global teams. Join our inclusive culture and help enhance our operational excellence!

Qualifications

• 5+ years of experience in human resources, including roles in Shared Services or HR operations.
• Proven leadership experience with ability to coach and develop high-performing teams.
• Strong project management skills with a track record of delivering process improvements.

Responsibilities

• Lead the global Shared Services team ensuring timely support for employees.
• Optimize onboarding experience for new employees.
• Collaborate with teams to improve HR systems and business processes.
• Drive continuous improvement initiatives across operations.

Skills

Human resources experience

Leadership

Project management

HR systems knowledge

Bilingual (French and English)

Tools

Workday

Job description

Where operational excellence meets employee experience!

Are you passionate about delivering efficient and delightful employee experiences? At Coveo, we believe that internal experiences should be just as seamless as the products we build. As our Manager, HR Shared Services, you’ll lead the team behind the operational backbone of our People function, covering everything from immigration, leave management, compliance, onboarding, offboarding, employee movements, to our employee helpdesk, and beyond.

From system automation to AI-powered improvements, your work will enhance service delivery, reduce complexity, and help both our employees and HR team move faster, smarter, and with greater clarity.

As Our Manager, HR Shared Services, You Will

• Lead the global Shared Services team, composed of 3 HR specialists, ensuring timely and accurate support for employees across all HR operational touchpoints.
• Continuously optimize the onboarding experience to ensure every new Coveo employee feels welcomed, supported, and ready to contribute.
• Collaborate with cross-functional teams to improve our HR and ticketing systems, and business processes with a focus on automation, clarity, and impact.
• Own and improve employee-facing HR documentation to ensure clear, accessible, and up-to-date resources.
• Drive continuous improvement initiatives across Shared Services operations, ensuring our practices scale with Coveo’s global growth.
• Act as an internal expert and escalation point for complex operational questions and process optimization.
  
  

Here Is What Will Qualify You For The Role

• 5+ years of experience in human resources, including roles in Shared Services, HR operations, or system implementation.
• Proven leadership experience with the ability to coach and develop high-performing teams.
• Strong project management skills and a track record of delivering process improvements.
• Excellent knowledge of HR systems and service delivery models, especially in fast-growing or global tech environments.
  
  

What Will Make You Stand Out

• A deep understanding of Workday or other HRIS platforms, and a curiosity about how AI can transform HR operations.
• A mindset rooted in user experience and operational excellence.
• Comfort navigating ambiguity and shifting priorities in a dynamic business.
• Bilingual in French and English to support our global teams.
  
  

Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.