Manager Home and Community Care - Full-time

VON Canada; Barrington Passage; On-site; CAD 75,000 - 95,000; Full time

Job summary

An established community care organization is seeking a Manager for Home and Community Care in Nova Scotia. This role entails leading the delivery of client-centered services, overseeing multiple programs, and ensuring quality care in alignment with organizational goals. Ideal candidates should have a Bachelor’s degree, strong leadership and communication skills, and at least five years of relevant experience. The position offers a competitive salary and the opportunity to make a significant impact in community healthcare.

Qualifications

• A minimum of 5 years’ experience in a related functional area.
• Experience managing others and working collaboratively with community partners.
• Strong public relations and networking skills.

Responsibilities

• Responsible for the provision of safe and effective client-centered care.
• Overseeing operational goals and managing community and in-home services.
• Completing risk assessments and contributing to quality improvement activities.

Skills

Leadership

Communication

Critical Thinking

Organizational Skills

Problem-solving

Education

Bachelor or Post-Secondary education in a related field

Tools

Microsoft Office

Job description

Requisition Details:

Employment Status: Regular, Full-time (1.0 FTE)
Program Name: Home Support
Number of Hours Bi-Weekly: 75
Work Schedule: Days
On-Call: Yes
Existing Vacancy: Yes u2013 weu2019re currently hiring candidates for an existing vacancy in this positionu00A0 u00A0 Job Summary: u00A0 The Manager Home and Community Care (HCC) provides professional and practice leadership tou00A0employees and volunteers and is responsible for ensuring the provision of safe, effective, qualityu00A0client-centered care within Community Support Services programs. The position is accountable foru00A0working as part of an integrated Regional management team to ensure the successful execution ofu00A0site(s) operational goals and for managing community and in-home based services.u00A0 u00A0 Key Responsibilities:

• Directs the implementation of local programs/services, and monitors delivery of client-centredu00A0services within their program.
• Oversees day to day operation and performance of employees and volunteers for multipleu00A0programs and locations in accordance with current regulatory guidelines, VON policies,u00A0procedures and standards and current strategic direction.
• Completes risk assessments, investigations of issues, injuries and reporting related tou00A0client or employee/volunteer incidents.
• Monitors performance related to funder expectations (KPIs) regularly and contributes to theu00A0development and implementation of quality improvement activities to achieve performanceu00A0targets through monitoring of reported services.
• Ensures new employees/volunteers within the programs complete the orientation process andu00A0that all probationaryreviews and annual reviews are completed.
• Supports employees to identify staff/volunteer recruitment requirements for Client Serviceu00A0programs and ensures that appropriate recruitment, screening, training, support system andu00A0recognition of staff/volunteers is established.
• Applies a working knowledge of the relevant collective agreements and application of localu00A0labour rules in daily decision-making activities.
• Participates and assists with budget preparation, financial performance management andu00A0measurement reports.
• Monitors and adjusts program expenses to ensure that programs are operating in a balancedu00A0financial position.
• Ensures that operational teams collaborate with Accounts Receivable & Payable departmentu00A0to ensure that client aged accounts are actioned, employee/volunteer expenses areu00A0reimbursed, and vendor invoices are processed and coded according to the budget in a
  timely manner.
• Participates and/or facilitates local, regional or national teams or committees as required suchu00A0as Quality Care and Service, Joint Occupational Health and Safety, Accreditation, Recruitmentu00A0and Retention.
• In collaboration with internal stakeholders, develops team procedures and guidelines tou00A0ensure best practices are met in the completion of all tasks or programs.
• Ensures communication with the local community and system partners (May includeu00A0funders, donors, vendors, other CSS agencies, community organizations,u00A0retirement/long-term care homes, hospitals, family health teams, Ontario Health, DSOu00A0and schools) about access to programs and services.
• Receives, responds, and investigates all employee/volunteer, family and clientu00A0complaints or issues related to service delivery engaging other managers in resolvingu00A0the issue or complaint and escalates, if required, to the appropriate Senioru00A0Manager/Director.
• Ensures occupational health and safety policies, programs and activities are communicated andu00A0enforced , in compliance with VONu2019s health and safety policies and guidelines and theu00A0Occupational Health and Safety Act.
• Assesses and documents community needs and assists and/or partners with internal/external stakeholders in developing business and funding proposals to meet emergingu00A0opportunities.
• Implements new business opportunities in collaboration with internal VON stakeholders,u00A0community partners and funders.
• Sources and establishes licensing, lease and vendor agreements or contracts with localu00A0partners for service delivery locations or services to meet community and operational needs.
• Works in collaboration with internal and external educational partners to ensure staff are trainedu00A0and competent within their roles. Specifically, ensures employees have strong assessment skillsu00A0including their understanding of the interRAI CHA assessments and client outcomes scales.
• Completes presentations, plans and reports for internal and external stakeholdersu00A0conducting relevant analysis and ensuring timely submission.
• Facilitates employee/volunteers development and growth using a team approach. Working inu00A0concert with the practice leaders and educators to facilitate excellent outcomes for quality careu00A0delivery, client service, provider safety, and service provider competence.
• Facilitates the annual client experience survey to seek feedback from client and caregiversu00A0about programs and services. Reviews, analyzes results and implements quality improvementu00A0plans accordingly.
• Provides service provider personnel with access to clinical advice, support and clinicalu00A0reference resources.
• Participates in the on-call rotation.
• Additional responsibilities as assigned.

Common Leadership Responsibilities:

• Promotes the strategy of VON and its role as an integrated community care provider to all stakeholders and staff.
• Prioritizes and ensures alignment of emerging opportunities in the community with VON strategic plan.
• Provides leadership in navigating the requirements and complexities of unionized and non-unionized environments.
• Coaches, advises, motivates, and provides leadership to staff; creates a positive workplace for staff.
• Promotes the LEAN team management approach to ensure a common paradigm of management and discipline of management practices.
• Ensures there are mechanisms for all staff to come together to hear of organizational news and to provide feedback on what is working and what is not working.
• Ensures the completion of performance development and learning plans for all staff.
• Promotes common approaches to orientation, learning, motivating, recognizing and supporting staff when achieving organizational goals; such as meeting or exceeding KPIs, meeting or exceeding milestones.
• Provides leadership and commitment to building client and family engagement and following Accreditation Canada Standards.
• Provides leadership in the promotion of a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations, that KPIs related to safety are regularly reviewed by management, that appropriate investigations occur when needed, and plans to address issues are created and acted upon.
• Compliant with the VON Safety Management System, including all Safe Work Practices andu00A0Procedures.
• Promotes work/life balance fostering professional excellence and personal fulfilment and health.
• Promotes the use of technology-based systems for the capture, transformation and distributionu00A0of knowledge.
• Abides by all confidentiality and protection of personal information policies, regulations andu00A0practices and ensures appropriate safeguards are in place in the Region.

External and Internal Relationships:

• Engages, builds and sustains strategic relationships with current, new and prospective VONu00A0partners, funders and community organizations.
• Ensures communication with the local community and system partners (May include funders,u00A0donors, vendors, other CSS agencies, community organizations, retirement/long-term careu00A0homes, hospitals, family health teams, Ontario Health, DSO and schools) about access tou00A0programs and services.
• Regularly liaises/communicates proactively and constructively with various members of the home care and clinical management teams.
• Develops effective internal relationships across departments to facilitate department objectivesu00A0and responsibilities.
• Interacts with Client Organizations such as LHIN, CCAC, District Health Authorities, Ministries ofu00A0Health and community health, social and service agencies.

Education, Designations and Experience:

• Bachelor or Post-Secondary education in a related field.
• A minimum of 5 yearsu2019 experience in functional area.
• A minimum of 2 yearsu2019 experience managing others.
• A minimum of 2 yearsu2019 experience in community work and working with community partners in au00A0collaborative way.
• Experience engaging with municipal, provincial and national external groups in a related field.
• Experience in negotiation, conflict management, financial management and working with staffu00A0and volunteers.
• Experience working in a unionized environment is an asset.

Skill Requirements:

• Excellent critical thinking, assessment and problem-solving skills.
• Strong attention to detail.
• Excellent verbal and written communication skills.
• Proficient in using Microsoft Office software, including PowerPoint, Word, Excel, and Outlook.
• Demonstrated ability to effectively structure daily work activities with minimal supervision.
• High level of organizational and interpersonal skills.
• Able to work under pressure in a fast-paced environment while balancing competing priorities.
• Ability to exercise innovation and identifying opportunities by practicing LEAN principles and methodologies.
• Strong public relations and networking skills.
• Demonstrated skillsets in leadership, and team building.
• Ability to accept and facilitate change.

Other:

• Must have a personal vehicle or access to reliable transportation and possess both a current driveru2019s license and proof of vehicle insurance, if applicable.
• A current and original copy of a satisfactory Criminal Records Check.
• A Vulnerable Sector Search and/or a Child Abuse Registry Check may be required.
• Willingness to travel regularly during the day as well as periodically overnight(s) to support sites and attend meetings.
• Ability to speak French is an asset in French Designated areas.
• Available to work flexible hours.
• The use of Personal Protective Equipment (PPE) may be required

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements u00A0 Attention Current Employees (Internal Applicants): If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). u00A0If the posting remains open after the initial deadline, VON may close the posting at itsu2019 discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates.