Manager, Group Business

Brainhunter Systems Ltd; Burnaby; Hybrid; Full time

Job summary

A leading not-for-profit health insurance provider in BC is seeking a Manager, Group Business. This role involves leading a team, improving processes, and ensuring quality service delivery. The position offers a hybrid work environment and a competitive compensation package.

Benefits

Flexible working hours

Hybrid work environment

Annual bonus program

Qualifications

• 5 years of related experience in the insurance industry.
• 3 years of experience in a leadership position.

Responsibilities

• Provide leadership through coaching and employee development.
• Collaborate on tactical plans and ensure effective resource utilization.
• Research and implement technologies to improve efficiency.

Skills

Leadership

Planning

Process Improvement

Quality Assurance

Education

Bachelor’s degree in Business or Economics

Job description

Pacific Blue Cross (PBC) has been British Columbia's leading benefits provider forover 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system. We provide health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual plans.

We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our PBC Health Foundation, we fund projects that improve health outcomes directly related to mental health and wellbeing as well as the prevention and/or management of chronic disease. We are interested in finding people who want to make a difference and who are looking to grow their career with us.

We offer an attractive compensation and benefits package. Our workplace culture values health and wellness, diversity and equality, continuing education, environmental sustainability and giving back to the community.

• Flexible working hours of 7.5 hours per day, Monday to Friday.
• Hybrid work environment (i.e., a combination of work from office and work from home days).

About the Position

• We are searching for a casual Manager, Group Business to join our Group Business team.
• PBC’s compensation program is built on a pay-for-performance philosophy, rewarding both individual and organizational achievements. The typical hiring range for this position is $48 - $60 per hour, with the starting salary determined based on a combination of skills, education, experience, and internal equity. As part of our total rewards package, you’ll be eligible for our annual bonus program.

If you’re looking to take on a role that plans, directs and leads a team towards healthcare in BC, we want to hear from you. This is a great career opportunity with a local not-for-profit health insurance provider where you would partner with departments across the organization to improve processes and experiences.

Your skills in leading a team, planning and implementing change, improving processes, and ensuring quality assurance practices are applied will help Pacific Blue Cross provide sustainable healthcare.

We offer an attractive compensation and benefits package. Our workplace culture values health and wellness, diversity and equality, continuing education, environmental sustainability and giving back to the community.

This role is currently working hybrid from home and from our head office in Burnaby, BC. Apply this week if you would like to take on this role.

Key Ways This Position Makes An Impact

The Manager, Group Business provides leadership to the team through coaching, providing employee development, and motivating the team to reach goals.

This role works collaboratively on a tactical plan for the department, establishes individual objectives, and ensures effective utilization of resources so objectives are met.

In this role, you would ensure cross-departmental planning, communication, and implementation of plans help meet the organizational strategic plan objectives.

You would research, recommend, and implement technologies and best practices to improve efficiency and effectiveness within the department in order to keep costs low.

In this role, you would identify ways to improve processes for the experience of service delivery, plan sponsors, and plan advisors.

You would determine customer service requirements by maintaining regular contract with customers, visitors, conducting surveys, forming focus groups, benchmarking best practices, and analyzing information.

This role acts as a liaison for Group Business regarding client and stakeholder escalations, requests for systems and operational requirements, assisting with presentation of information to clients, and defining standards and Service Level Agreements for clients.

In this role you, you would advocate and drive change to ensure effective communication, provide reward and recognition, and manage change resistance.

Key Experiences You Bring To This Role

• Bachelor’s degree (or equivalent) with a major in Business, Economics, or an equivalent discipline including or supplemented by courses in leadership/supervision
• 5 years of related experience in the insurance industry, group benefits, or related field
• 3 years of experience in a leadership position
• Excellent knowledge of group benefits and client service procedures and services

It is preferred and considered an asset if you have:

• Certified Employee Benefits Specialist (CEBS) designation, or equivalent.
• Demonstrated experience leading a department or team a unionized environment.

If you’re excited about taking on this opportunity, we invite you to apply today and start the conversation with us about this position.

While we thank allapplicants for their interest, only short-listed candidates will be contacted.

Diversity, Equity, and Inclusion

PBC is an Indigenous Works employer of choice, an Insurance Business Canada Diversity, Equity, and Inclusion award winner, one of Canada’s Greenest employers, a Canadian Centre for Diversity and Inclusion (CCDI) employer partner, and a Pride at Work partner.

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender, sexual orientation, religion, ability, education level, parental status, or socioeconomic status.We are an equal opportunity employer and welcome applications from all qualified candidates.

To request an accommodation in completing this job application, testing, interviewing, or otherwise participating in the employee selection process, please direct your inquiries [e-mail] . These accommodation requests will be reviewed confidentially and, on a case-by-case basis by Human Resources.