Manager, Group Benefits, Plan Team

Sun Life Financial; Toronto; Hybrid; CAD 78,000 - 128,000; Full time

Job summary

A leading financial services company in Toronto is seeking a Manager of GB Operations to drive improvements in Group Benefits operations. You will lead a diverse team, implement innovative solutions, and enhance client service. The ideal candidate should possess exceptional leadership skills and a passion for operational excellence. The role offers a hybrid work model, in a culture focused on diversity and inclusion.

Benefits

Flexible Benefits

Pension Plan participation

Stock Ownership Program

Paid vacation

Sabbatical Program

Qualifications

• Demonstrated ability to balance respect for established processes with identifying improvement opportunities.
• Natural curiosity and passion for continuous learning, knowledge sharing, and driving operational excellence.

Responsibilities

• Build and nurture a high-performing, agile team culture.
• Implement and continuously improve cutting-edge management systems.
• Spearhead digital transformation projects.

Skills

Exceptional leadership and communication skills

Ability to inspire teams

Experience with process improvement methodologies

Results-oriented with prioritization skills

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: hybrid

As the Manager of GB Operations for the Plan Team, you will lead a transformative effort to evolve our service delivery model for the SunSolutions/National Accounts market. This pivotal role combines strategic leadership, operational excellence, and innovative thinking to drive our Group Benefits operations forward. You'll manage a diverse team across multiple locations, balancing respect for established processes with a vision for continuous improvement and digital transformation. Your ability to inspire, develop talent, and implement cutting-edge solutions will be crucial to delivering on our Clients’ needs.

What will you do?

• Build and nurture a high-performing, agile team culture
• Foster an environment of innovation, continuous learning, and inclusive diversity
• Ensure consistent, high-quality client service that exceeds expectations
• Implement and continuously improve cutting-edge management systems
• Monitor, analyze, and optimize key performance indicators to drive business growth
• Enhance overall Client experience through data-driven insights and personalized solutions
• Design and implement groundbreaking solutions for contractual documentation processes
• Spearhead digital transformation projects that revolutionize service delivery
• Develop forward-thinking initiatives aligned with Group Benefits' long-term vision
• Drive continuous improvement through regular strategy reviews and agile methodologies

What do yo need to succeed?

• Exceptional leadership and communication skills, with ability to inspire teams and explain complex concepts clearly
• Demonstrated ability to balance respect for established processes with identifying improvement opportunities
• Natural curiosity and passion for continuous learning, knowledge sharing, and driving operational excellence
• Experience with process improvement methodologies (e.g., Lean, Six Sigma) and implementing strategic enhancements
• Collaborative mindset focused on team development, mentoring, and leading by example
• Results-oriented with strong multi-tasking and prioritization skills, understanding interdependencies and the big picture
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide and the position reports to a unilingual English-speaking manager outside Quebec.

Reasons why should you join us under the sun:

• A caring, supportive, and inclusive culture.
• Supportive leadership who’s focused on your success and well-being.
• Continuous improvements that focus on enhancing your work and our clients’ experience #makeadifference.
• Sustainability commitments to create a cleaner, more inclusive and sustainable future for our communities.
  

We also offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, some of these include:

• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension Plan participation starts immediately, and you are automatically enrolled. We help you save more with Sun Life automatic and matching contributions and by including both your salary and bonus when making contributions.
• Stock Ownership Program gives you the chance to invest in Sun Life and get a company match
• Paid vacation based on experience, 5 Care Days available for self-care or care of others (i.e., family or others you may support) and 10 Sick Days to support your well-being.
• Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years

Join us to lead a dynamic team focused on both preserving our valuable operational history and pushing the boundaries of excellence and innovation in Group Benefits. As a high-performing manager, you'll have the opportunity to shape the future of our industry while thoughtfully evolving our practices. You'll dive deep into our processes, foster a culture of learning, and guide your team through meaningful improvements. Your leadership will make a lasting impact on our organization's success as we balance respect for our established methods with the drive to innovate and excel.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [e-mail] .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

78,000/78 000 - 128,000/128 000

Job Category:

Customer Service / Operations

Posting End Date:

29/08/2025