Manager, Gift Processing (1 - Year Contract)

Canadian Cancer Society; Toronto; Hybrid; CAD 71,000 - 81,000; Full time

Job summary

Canadian Cancer Society seeks a Manager, Gift Processing on a 1-year contract in Toronto, with a hybrid work arrangement. You will oversee Gift Processing staff nationwide (excluding Quebec), ensuring donor data accuracy and timely processing, receipting and reconciliation of gifts.

Reporting to the Senior Manager, Gift Processing, you will lead day-to-day operations, manage local and remote staff, maintain data integrity, and support the national finance and DAS teams on system changes and

Qualifications

• Post-secondary education plus 3+ years fundraising data entry and/or donation processing experience.
• Experience in a management/supervisory role with local and remote staff.
• Excellent computer skills; proficient in MS Office (Word/Excel/Outlook).
• Salesforce, Luminate or CRM experience is an asset.
• Knowledge of basic general accounting and CRA tax receipting an asset.
• Strong communication, organizational skills, and ability to manage high volume work and competing priorities.

Responsibilities

• Oversees day-to-day activities for data entry, gift processing and receipting.
• Ensures data integrity and up-to-date donor records.
• Generates data quality, cleanup and performance reports.
• Evaluates staffing needs based on gift volumes to meet SLAs.
• Manages staff locally and remotely across the country.
• Supports national finance team with reconciliation and adjustments.
• Collaborates with DAS team on system changes and upgrades.

Skills

Data entry

Donation processing

MS Office

Communication

Organization

Bilingualism (French/English)

Education

Post-secondary education

Tools

Salesforce

Luminate

CRM

Job description

Manager, Gift Processing (1 - Year Contract)

Temporary - Full Time Toronto, ON, CA

Job Title: Manager, Gift Processing (1 - Year Contract)

Vacancies: This posting is for (1) current vacancy

Location: Toronto, ON (Detailed office location information can be found by visiting this link: https://cancer.ca/en/contact-us)

Work Model: Hybrid Work

Salary Band: 6 ($71,000 - $81,000 CAD)

HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA

The Canadian Cancer Society works tirelessly to save lives, improve lives and drive collective action against cancer. Together with patients, volunteers, donors and communities across the country, we raise funds to invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a society to take on cancer – and the Canadian Cancer Society is leading the way

MAKING AN IMPACT

Under the supervision of the Senior Manager, Gift Processing, the Manager, Gift Processing is responsible for overseeing all Gift Processing staff across the country (not including Quebec), ensuring the accuracy, timeliness and consistency of donor data in the CRM, and overseeing the processing, receipting, acknowledgement and reconciliation of all gifts received.

WHAT YOU’LL BE DOING

• Oversees and manage all day-to-day activities, timelines and deliverables regarding data entry, gift processing and receipting
• Ensures compliance with data integrity and quality standards to ensure donor records are always up-to-date and accurate
• Completes data quality, clean-up and regular performance reports
• Evaluates ongoing staffing needs based on gift volumes to meet service level agreements
• Facilitates the appropriate storage and archiving of gift information
• Makes recommendations on the current data entry protocol and gift management processes to ensure consistency and improve efficiency in the management of donor data
• Supports the national finance team as needed with reconciliation and adjustments
• Supports the DAS team with system changes and upgrades
• Stays current on best practices as they relate to the field of data management
• Management, planning and follow-up of requests and projects from different CCS departments regarding gift processing and donor service tasks related
• Works in compliance with the provisions of The Occupational Health & Safety Act and its regulations Foster a high-performance culture that leverages the unique talents and strengths of each member while encouraging their growth and development.

Staff Management Responsibilities

• Recruits qualified staff to meet the department needs.
• Manages and leads staff performance in relation to goals established for the department and for individual achievement.
• Meets regularly with staff to review progress against plan.
• Leads staff that work locally and remotely across the country and different time zones
• Champion CCS as a hero in the face of cancer.
• Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.
• Other duties as assigned

QUALIFICATIONS:

• Completion of post-secondary education, with three or more years of fundraising experience in data entry, donation processing and/or equivalent combination of education and related experience.
• Demonstrated experience in a management/supervisory role with both local and remote staff members
• Excellent computer skills, proficiency in MS Office (Word/Excel/Outlook)
• Experience in one or more of Salesforce, Luminate or CRM is an asset
• Knowledge of basic general accounting procedures and CRA tax receipting requirements an asset
• Demonstrated success working in a both team and independent environments
• Strong oral and written communication skills
• Proven experience in dealing with high volume of work and competing priorities
• Highly organized with a strong attention to detail
• English is required; French/Bilingualism (French /English) is an asset due to the organization’s nationwide operations.
• Others may apply

*For roles based in Quebec, French is required. Knowledge of another language may be required depending on job responsibilities and business needs.

WHAT YOU CAN EXPECT FROM US:

CCS provides impactful opportunities to transform the lives of Canadians affected by cancer. We are devoted to creating an inclusive workplace that celebrates diverse experiences and skills, encouraging all qualified candidates to join us. Our inspiring culture is rooted in our core values and commitment to meaningful change:

COURAGEOUS UNITED CARING RIGOROUS

We offer a competitive salary, excellent benefits, including paid parental leave, family sick time, and health insurance—and a fulfilling work environment where your efforts make a meaningful impact daily.

COME AS YOU ARE

At CCS, we celebrate individuality and the strength of diversity. We are committed to fostering an inclusive and equitable workplace that empowers everyone. We encourage applications from all qualified candidates, including those from equity-deserving groups such as BIPOC, 2SLGBTQI+ communities, individuals with disabilities, veterans, and others who contribute to the richness of our organization. Together, we unite Canadians to shape the future of cancer care.

OTHER INFORMATION:

CCS is dedicated to employment equity and encourages applications from all qualified candidates. In accordance with the local provincial Accessibility Act, accommodation will be provided as requested throughout the recruitment process. We want to make the interview process a great experience for you!

Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.

We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate anonymized recruitment-related reports. If selected for a position at CCS the information provided will be used for the purposes of pre-employment checks and added to your employee file. We may share your personal information with third parties, including recruitment consultants, within or outside our province or territory or outside Canada to carry out the purposes identified above, or as required by law. We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting [e-mail]. For more information about our privacy practices, visit cancer.ca/privacy.

We are committed to transparency and, the responsible use of technology in our hiring process. Artificial intelligence (AI) tools may be used to assist with certain administrative or screening tasks; however, all hiring decisions are made by people. We review and approve AI-assisted outputs to ensure fairness, accuracy, and alignment with our values. For more information about our privacy practices, visit cancer.ca/privacy.