Manager, Operational Resilience and Continuity

Sun Life; Kitchener; Hybrid; CAD 80,000 - 128,000; Full time

Benefits offered by this job

Sabbatical Program

Care Days

Sick Days

Hybrid work model

Job summary

Sun Life is seeking a Manager of Operational Resilience and Continuity to oversee resilience programs across the enterprise. You will provide second-line oversight, assess risks, and support the integration of BCM, Crisis Management, Technology Resilience, and third-party resilience into a unified framework.

The role emphasizes developing capabilities, governance, and regulatory compliance, while engaging with multiple risk, technology, and business groups to strengthen resilience outcomes.

Qualifications

• 7+ years of experience in Operational Resilience, Operational Risk, Business Continuity, Crisis Management, Technology Resilience, Third-Party Risk Management, or related disciplines.
• Professional certification (e.g., BCI, DRI, CBCP, ORM, CRISC, CISA or equivalent) is an asset.
• Strong analytical, reporting, stakeholder management, facilitation, and communication skills.

Responsibilities

• Provide independent second-line oversight, effective challenge, and advisory support across Operational Resilience, Business Continuity, and Crisis Management activities.
• Assess resilience risks, vulnerabilities, capability gaps, and policy compliance, escalating material concerns through governance processes.
• Support evolution of Operational Resilience frameworks, policies, standards, methodologies, tools, training, and guidance.
• Integrate Business Continuity Management into the broader Operational Resilience framework and uplift capabilities across Business Groups.
• Review critical operations assessments, dependency mapping, BIAs, resilience planning, recovery strategies, and third-party contingency planning.
• Design, execute, and evaluate severe-but-plausible resilience scenarios and exercises.
• Develop resilience reporting, metrics, dashboards, and risk insights for management and regulatory purposes.
• Provide training and guidance to Business Groups, Risk Officers, and other stakeholders.
• Promote integrated resilience outcomes through partnerships across Operational Risk, Technology, Cyber, Third-Party Risk Management, and Business Groups.
• Leverage data, automation, analytics, and AI-enabled tools to enhance resilience assessments, reporting, monitoring, and decision-making.

Skills

Analytical skills

Reporting skills

Stakeholder management

Facilitation

Communication

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description

About The Role

The Manager, Operational Resilience and Continuity supports Sun Life's enterprise Operational Resilience and Continuity program by providing second-line oversight, effective challenge, training, advisory support, and resilience expertise across Business Groups. The role helps strengthen the organization's ability to prevent, respond to, recover from, and adapt to operational disruptions by supporting the integration of Business Continuity Management, Crisis Management, Technology Resilience, and third-party resilience within a unified Operational Resilience framework. Through review, challenge, analysis, training, and stakeholder engagement, the role supports the development of sustainable resilience capabilities, regulatory compliance, and resilience outcomes across the enterprise.

What You'll Be Doing

Operational Resilience Oversight & Challenge

• Provide independent second-line oversight, effective challenge, and advisory support across Operational Resilience, Business Continuity, and Crisis Management activities.
• Assess resilience risks, vulnerabilities, capability gaps, and policy compliance, escalating material concerns through established governance processes.

Resilience Capability Development

• Support the evolution of Operational Resilience frameworks, policies, standards, methodologies, tools, training, and guidance.
• Help integrate Business Continuity Management into the broader Operational Resilience framework and support capability uplift across Business Groups.

Resilience Lifecycle & Scenario Testing

• Review and challenge critical operations assessments, dependency mapping, Business Impact Analyses, resilience planning, recovery strategies, third-party contingency planning, and resilience testing activities.
• Support the design, execution, and evaluation of severe-but-plausible resilience scenarios and exercises.

Reporting & Insights

• Develop resilience reporting, metrics, dashboards, and risk insights for management, governance committees, and regulatory purposes.
• Identify trends, emerging risks, and opportunities to strengthen resilience capabilities and outcomes.

Stakeholder Engagement & Training

• Provide training, guidance, and subject matter expertise to Business Groups, Risk Officers, and other stakeholders.
• Build strong partnerships across Operational Risk, Technology, Cyber, Third-Party Risk Management, and Business Group teams to promote integrated resilience outcomes.

Innovation & Continuous Improvement

• Leverage data, automation, analytics, and AI-enabled tools to enhance resilience assessments, reporting, monitoring, and decision-making.
• Promote continuous improvement and simplification of resilience processes and capabilities across the enterprise.

What You'll Need To Succeed

• 7+ years of experience in Operational Resilience, Operational Risk, Business Continuity, Crisis Management, Technology Resilience, Third-Party Risk Management, or related disciplines.
• Strong analytical, reporting, stakeholder management, facilitation, and communication skills.
• Experience supporting governance, oversight, risk management, and regulatory programs.
• Professional certification (e.g., BCI, DRI, CBCP, ORM, CRISC, CISA or equivalent) is an asset.

What's In It For You

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
• In 2024, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 15th consecutive year, leading Canadian insurers.
• We are proud to be on the 2024 Best Workplaces in Canada list by Great Place to Work.
• We’re also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams.
• Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.
• Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [e-mail].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

Salary Range

80,000/80 000 - 128,000/128 000

Job Category

Risk Management

Posting End Date

20/08/2026