Manager, Fraud Investigations, Payment Threat Intelligence

Job Title: Manager, Fraud Investigations, Payment Threat Intelligence

Overview:

Mastercard’s Services team is responsible for safeguarding trust in payments, both now and in the future. We ensure that transactions and interactions are safe, simple, and smart. The Card & Payment Ecosystem Security organization within Services is responsible for developing and managing cybersecurity solutions that help build trust in the Mastercard ecosystem while increasing Mastercard’s posture as a leader in the cybersecurity industry.

About the Role:

Mastercard is using global threat intelligence to secure today’s digital economy – in the payment ecosystem and beyond. The Product Manager will develop and manage new payment threat intelligence solutions that support the Card & Payment Ecosystem Security product function. This role is pivotal in shaping the future of payment security by leveraging investigative expertise, operational intelligence, and a deep understanding of the payment card fraud and scam landscape to protect payment processing systems.

1. Conduct in-depth investigations into emerging fraud trends, leveraging operational intelligence to inform product strategies and identify key vulnerabilities in payment ecosystems.
2. Research the evolving fraud and scam landscape, continuously updating product strategies to counter new and emerging cyber-enabled fraud risks.
3. Develop and present business cases based on your research involving the latest threats, fraud trends, and market needs, ensuring alignment with the broader payment security strategy.
4. Lead efforts to integrate subject matter expertise in transaction datasets into product development, enhancing fraud detection and mitigation strategies.
5. Present complex findings and strategies to internal stakeholders and external partners, tailoring content to diverse audiences, from technical experts to business leaders.
6. Collaborate with Law Enforcement (LE) and other key partners to understand the broader threat landscape and contribute to the development of actionable intelligence.

All About You:

1. Strong expertise in payment card fraud, including deep knowledge of the fraud and scam landscape and proven ability to conduct thorough investigations.
2. Operational intelligence experience, with the ability to analyze large datasets and provide actionable insights for fraud prevention and mitigation.
3. Proven leadership in supporting intelligence services from initial concept through to market launch, with a focus on innovation and success in the cybersecurity and fraud prevention space.
4. Comfortable presenting complex topics to diverse audiences, with the ability to communicate technical concepts to non-technical stakeholders.
5. Strong leadership and communication skills, with the ability to influence and drive alignment across cross-functional teams.
6. Expertise in Microsoft Office Suite (Word, Excel, PowerPoint) to create reports, presentations, and analyses.
7. Experience working with fraud-related data, including authentication, authorization, clearing, and chargeback data.
8. A fraud and/or cybersecurity certification is preferred.