Manager, Fraud Investigations & Controls

Rogers Communications, Inc.; Toronto; Hybrid; CAD 67,000 - 85,000; Full time

Job summary

University of Toronto’s Centre for Criminology & Sociolegal Studies seeks an Undergraduate and Graduate Assistant to support administrative operations for teaching assistant recruitment and program inquiries. The role includes maintaining information on digital platforms, processing applications, and coordinating events.

Reporting to the Centre Manager, the incumbent handles enquiries, drafts employment letters, and assists with scheduling,roombookings and data reporting while collaborating with

Qualifications

• Advanced Microsoft 365 skills including Excel, Word, Outlook, Teams, SharePoint and OneDrive.
• 2+ years of recent administrative experience supporting an academic program and recruitment activities.
• Experience drafting correspondence and employment letters using templates.

Responsibilities

• Act as first point of contact for general enquiries.
• Coordinate recruitment and training for teaching assistants.
• Interpret guidelines to determine eligibility for TA appointments.
• Provide information on program requirements, policies and deadlines.
• Prepare draft employment letters using templates.
• Maintain data on digital platforms and ensure application completeness.
• Organize materials for workshops, conferences and events.
• Arrange catering and book AV equipment.

Skills

Interpersonal skills

Communication

Time management

Organizational skills

Team player

Attention to detail

Initiative and judgement

Education

Advanced College Diploma (3 years)

Administrative experience in academic programs

Experience supporting recruitment processes

Tools

Microsoft 365

HRIS/ROSI or similar systems

SharePoint/OneDrive

Job description

Description

About us

The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

Your opportunity

The Centre for Criminology & Sociolegal Studies (CrimSL) is a research and teaching unit whose faculty and students study crime, order and security from a variety of disciplinary perspectives and theoretical approaches. We offer an undergraduate program as well as graduate programs for master’s and doctoral students, providing a solid foundation for understanding aspects of crime, justice and the processes of social order and disorder. With various backgrounds in sociology, history, law, psychology, philosophy and political science, our faculty are engaged in Canadian and international criminological research.

Reporting to the Centre Manager, the Undergraduate and Graduate Assistant will be the first point of contacts for students, faculty and visitors to the Centre. The incumbent will be responding to enquiries within the defined scope or redirecting them to other team members at the Centre. They will also be supporting the recruitment process and for Teaching Assistants and Course Instructors (CUPE 3902 Unit 1, supporting additional administrative support to the Centre's Undergraduate and Graduate Offices, as well as general office and event assistance to the Centre. Key duties will include providing administrative support for departmental Teaching Assistant recruitment and assignments, providing detailed information on academic program inquires, updating and maintaining information on digital platforms, checking the completeness of applications, and other administrative duties, as assigned.

Your responsibilities will include

• Acting as the first point of contact for general enquiries
• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Coordinating the recruitment and training process for teaching assistants
• Interpreting guidelines to determine the eligibility of graduate students for teaching assistantships
• Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines.
• Receiving and passing on evaluation materials for review
• Maintaining information on digital platforms
• Checking completeness of applications
• Preparing draft employment letters using templates
• Collating and organizing data for various reports
• Confirming roombookings
• Organizing materials for workshops, conferences and/or events
• Determining logistical details and activities for events and/or programming
• Arranging catering
• Booking audio-visual and/or computer equipment

Essential Qualifications

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum two years recent and related administrative experience providing administrative support for an academic program, with some experience coordinating academic recruitment and training
• Experience with supporting the recruitment process and preparing drafting correspondence, documents, and/or employment letters using templates
• Experience providing administrative support for undergraduate and/or graduate programs
• Experience interpreting and applying policies, procedures, and/or collective agreements
• Advanced skills in Microsoft 365 (Excel, Word, Outlook, Teams, SharePoint and OneDrive)
• Experience navigating and entering data in HRIS and ROSI, or similar HR and student information systems
• Excellent interpersonal and communication skills (verbal and written)
• Excellent time management, prioritization, and organizational skills, with the ability to be an effective team player
• Attention to detail, especially when working with high volumes and competing priorities
• Ability to exercise initiative and judgment,organize work and establish priorities in a flexible way, and successfully meet deadlines with competing priorities and interruptions

Assets (Nonessential)

• Familiarity interpreting and applying policies of the CUPE 3902 (Unit 1) collective agreement would be an asset
• Experience using the Faculty of Arts and Science TAShip portal is an asset.

To be successful in this role you will be

• Adaptable
• Approachable
• Multi-tasker
• Organized
• Team player

IMPORTANT NOTE

This is a one year term and 80% FTE opportunity, with a possibility of renewal.

Closing Date: 10/05/2026, 11:59PM ET

Employee Group: USW

Appointment Type: Budget - Term

Schedule: Part-Time

Pay Scale Group & Hiring Zone: USW Pay Band 08 -- $66,522 with an annual step progression to a maximum of $85,069. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Student Services

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.