Manager, Fraud

Alterna Savings; Ottawa; On-site; CAD 85,000 - 110,000; Full time

Job summary

A financial institution in Ottawa seeks a Manager of Fraud to safeguard assets through fraud prevention and investigations. The role involves leading a team, developing strategies, and ensuring compliance with regulations. Candidates should have at least 7 years of experience in a similar role, including management experience. Strong leadership and analytical skills are essential, as well as the ability to work under pressure and promote fraud awareness within the organization.

Qualifications

• 7 years of experience in a similar role.
• 4 years of management experience.
• Experience in developing fraud strategies and policies.

Responsibilities

• Develop and maintain fraud detection strategies.
• Lead and manage the fraud prevention team.
• Conduct regular risk assessments and recommend mitigation measures.

Skills

Leadership and management skills

Excellent communication

Analytical and problem-solving skills

Attention to detail

Ability to work under pressure

Education

Post-secondary education or equivalent experience

Job description

Scope of Position

The Manager, Fraud is responsible for safeguarding the assets of Alterna Savings and Alterna Bank. This role leads fraud prevention and investigations, overseeing operations to identify and prevent fraudulent activities. The Fraud Manager formulates strategies, implements systems, and supervises investigations to ensure compliance with partner service level agreements. It requires strong collaboration with Compliance, Legal, Retail Operations, and other stakeholders to mitigate fraud risks. The Manager acts independently, exercising sound judgment and taking immediate action or recommending measures as needed.

Key Responsibilities

Fraud Detection & Prevention: Develop and maintain strategies to protect assets, customers, and employees from fraud. Oversee investigations, lead training initiatives, and update senior management on emerging trends and incidents. Collaborate on strategic planning to enhance the fraud risk framework and promote a culture of fraud awareness.

Team Leadership: Lead and manage the fraud prevention team, providing guidance, training, and support.

Risk Assessment: Regularly assess fraud risks across banking products and recommend mitigation measures.

Data Analysis & Reporting: Monitor trends, generate reports, and provide insights to senior management. Ensure regulatory reporting accuracy and timeliness.

Policy Development & Improvement: Create and update fraud prevention policies, staying current with industry trends to minimize risks.

Stakeholder Collaboration: Work with stakeholders to align fraud prevention efforts with organizational goals.

Expectations / Outcomes

• Proactively identify risks to minimize losses.
• Ensure accurate and timely regulatory and audit reports.
• Maintain an effective fraud prevention team contributing to organizational success.
• Promote a culture of fraud risk awareness and effective detection and prevention programs.

Contacts

• Executive Leadership Team
• Finance Department
• Credit Risk Department
• Alterna Members
• Police, Lawyers, Regulators
• External Partners
• Retail Operations & Leadership

Education / Certification / Experience

• Post-secondary education or equivalent experience
• 7 years in a similar role
• 4 years of management experience
• Experience in developing fraud strategies and policies

Competencies

• Leadership and management skills
• Excellent communication
• Ability to work under pressure
• Analytical and problem-solving skills
• Influencing skills
• Attention to detail
• Strong work ethic and conduct
• Mentoring and coaching abilities
• Strategic development skills
• Ability to challenge work processes constructively