Manager Franchise Performance - Western Canada

D Spot Franchising Inc.; Canada; On-site; CAD 90,000 - 120,000; Full time

Job summary

D Spot Franchising Inc. is seeking a Manager Franchise Performance for Western Canada to drive success across multiple franchise locations, focusing on relationship-building with owners, implementing strategic plans, and upholding brand standards.

You will review financials, lead improvements, and execute local store marketing in collaboration with franchisees, while ensuring food safety and excellent guest experiences.

Qualifications

• 5+ years in a managerial role in restaurant/hospitality.
• Experience in multi-unit management and franchise operations.
• Strong knowledge of food safety regulations and QA practices.
• Data-driven decision making with analytical skills.
• Excellent communication and leadership abilities; able to travel.

Responsibilities

• Acts as a business consultant and coach to Owners and Managers on operations and financial results.
• Reviews operating reports and audits with Owners and Managers.
• Analyzes financial and operating performance to identify improvement opportunities.
• Conducts regular financial reviews (P&L, Balance Sheet) with franchisees.
• Develops and executes local store marketing programs with franchisees.
• Monitors compliance with food safety regulations and brand standards.
• Organizes training sessions, workshops, and seminars for franchisees.
• Documents guidelines to standardize franchise operations across the network.

Skills

Analytical skills

Leadership

Communication skills

Travel willingness

Interpersonal skills

Education

Bachelor's degree in Business Administration or related field

MBA or Advanced degree preferred

Tools

Google Suite

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Manager Franchise Performance - Western Canada

D Spot Franchising Inc. is a dynamic and rapidly growing franchise brand specializing in unique and innovative dessert and food experiences. With a strong and established presence across Canada, D Spot is now actively expanding throughout the United States, with plans for continued international growth in the near future. Through operational excellence, creativity, and a strong commitment to brand consistency, D Spot continues to redefine indulgence and innovation in the dessert and casual dining industry.

Job Overview

The Manager Franchise Performance (MFP) will play a crucial role in driving the success of our franchise operations. This position involves multi-unit responsibilities, focusing on building and maintaining strong relationships with franchisees, implementing strategic plans to achieve brand targets, and ensuring the highest standards of food safety, guest experience, and brand culture are met.

Key Responsibilities

• Acts as a business consultant and coach to Owners and Managers on all aspects of their restaurants (business and financial results, effective operations, Team Member engagement, Guest satisfaction and loyalty)
• Reviews all Restaurant Operating reports and audits, analyzes the information and determines appropriate solutions in collaboration with Owners and Managers
• Reviews Restaurants’ financial, business and operating performance, finds opportunities to improve performance, and works collaboratively with Owners and Managers to develop solutions to strengthen performance
• Conducts regular financial (P&L, Balance Sheet) reviews with Owners and Managers
• Ensures all new initiatives (e.g. product launches, technology initiatives, process improvements, marketing and promotional programs and openings and renovations) are well implemented in order to support sales growth
• Is a Brand/Business Ambassador at all times
• Develop and execute local store marketing programs in partnership with the Franchisee
• Monitor compliance with food safety regulations and company policies.
• Communicate effectively with senior management to update on regional performance and strategic initiatives.
• Support franchisees in recruiting, training, and developing their teams to ensure they are equipped to deliver exceptional service and uphold brand standards.
• Organize and lead training sessions, workshops, and seminars as needed.
• Documentation of all the guidelines provided to franchises to ensure it is standard across the network.

Qualifications

• Degree in Business Administration, Hospitality Management, or a related field; MBA or advanced degree preferred.
• Proven experience (5+ years) in a managerial role within the restaurant or hospitality industry, with a strong background in multi-unit management and franchise operations.
• Demonstrated success in business development, strategic planning, and relationship management.
• In-depth knowledge of food safety regulations, quality assurance practices, and customer service excellence.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions.
• Excellent communication, leadership, and interpersonal skills.
• Ability to travel extensively within assigned region, and nationally as required.
• Proficiency in Google Suite and Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Valid driver's license and driving record within provincial guidelines.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment with a focus on achieving excellence.