Manager, Franchise Performance, TH, Canada West

Restaurant Brands International; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Manager of Franchise Performance to enhance restaurant operations across multiple locations. This role involves consulting with restaurant owners and managers, analyzing financial performance, and implementing strategies for improvement. The ideal candidate will possess strong operational experience, excellent relationship-building skills, and a keen business acumen. Join a dynamic team dedicated to fostering growth and community support within the food service industry, while enjoying comprehensive benefits that prioritize your well-being and professional development.

Benefits

Pension Matching

Health Benefits

Short- and Long-term Disability

Comprehensive Global Paid Parental Leave

Telehealth Services

Employee Assistance Program

Discounted Gym Memberships

Qualifications

• 3+ years of operational experience in a franchise or retail environment.
• Strong business acumen with P&L responsibility.

Responsibilities

• Consult and coach Owners and Managers on restaurant operations.
• Analyze financial reports to improve restaurant performance.
• Implement new initiatives to support sales growth.

Skills

Operational Experience

P&L Responsibility

Business Development

Relationship Building

Analytical Skills

Communication Skills

Flexibility

Education

University Degree in Business

Degree in Hospitality

Job description

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Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Restaurant Brands International is looking for a Manager, Franchise Performance to join our team to support the North Bay, Timmins, Sudbury, & Sault Ste. Marie regions. Reporting to the Area Franchise Lead, the Manager, Franchise Performance (MFP) is a key partner and consultant for our Restaurants. The MFP reviews and analyzes Restaurant operating, financial, and business information and works collaboratively with Owners and Managers to improve overall results in these areas while ensuring Restaurants meet business and operating standards and guidelines. The MFP is the primary communication link between TDL and the Restaurant Owners and Managers within his/her district.

Roles And Responsibilities

• Acts as a business consultant and coach to Owners and Managers on all aspects of their restaurants (business and financial results, effective operations, Team Member engagement, Guest satisfaction and loyalty)
• Reviews all Restaurant Operating reports and audits, analyzes the information and determines appropriate solutions in collaboration with Owners and Managers
• Reviews Restaurants’ financial, business and operating performance, finds opportunities to improve performance, and works collaboratively with Owners and Managers to develop solutions to strengthen performance
• Conducts regular financial (P&L, Balance Sheet) reviews with Owners and Managers
• Ensures all new initiatives (e.g. product launches, technology initiatives, process improvements, marketing and promotional programs and openings and renovations) are well implemented in order to support sales growth
• Is a Tim Hortons Brand/Business Ambassador at all time
  
  

Required Qualifications And Skills

• 3+ years’ operational experience with P&L responsibility, preferably multi-unit experience in a national, franchise, high growth consumer or retail-based business
• University degree in business, hospitality or a related field
• Strong business and financial acumen and business development capabilities
• Ability to establish and build effective relationships and to work collaboratively with others (Owners, Colleagues) to set and achieve goals
• Ability to analyze and interpret information, identify issues and their causes, and use good judgment in making decisions to resolve issues
• Ability to communicate clearly and effectively in different forms and with different audiences
• Willingness to travel within the region and flexibility with schedule to accommodate operational needs which includes evenings and weekends.
• Valid driver's license and driving record within provincial guidelines.
  
  

Benefits

• Pension matching
• Hybrid
• Health benefits (medical, dental)
• Short- and long-term disability
• Comprehensive global paid parental leave
• Telehealth
• Employee Assistance Program
• Discounted Gym Memberships
  
  

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Food and Beverage Services

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