Manager, Forensics Technology Support

KPMG Canada; Vancouver; On-site; CAD 86,000 - 129,000; Full time

Job summary

Join a leading company as a Manager in Forensics Technology Support, where you will lead a team to manage technology support services, ensuring alignment with business needs. This role involves overseeing critical IT infrastructure and driving strategic initiatives, while fostering a culture of continuous learning. With a competitive salary range and a commitment to diversity, KPMG Canada offers a supportive environment for professional growth.

Qualifications

• 5 to 7 years of IT experience in system implementation and project management.
• 3 to 5 years in a team lead or managerial role.

Responsibilities

• Manage technology support services and oversee team performance.
• Lead internal projects for environment upgrades.
• Provide operational updates to senior management.

Skills

Leadership

Communication

Education

University or college degree

Relevant certifications in Azure cloud

Relevant certifications in networking technologies

Tools

Nuix

Relativity-One

Relativity

Cisco

Palo Alto

Job description

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Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

The Manager of Forensics Technology Support is a key technical resource responsible for managing the team of System/Network Admins to support various infrastructure technologies on KPMG forensics group. This person is a member of a nationwide team of technical support staff focused on ongoing support and new deployments of KPMG’s IT infrastructure.

What You Will Do

1. Recruit, coach, and support the skills development of team members, fostering a culture of continuous learning and improvement.
2. Manage the delivery of technology support services, including daily oversight of virtual and physical servers, cloud services, and applications, with a focus on Azure environments.
3. Proven work experience with forensic applications such as Nuix, Relativity-One, and Relativity.
4. Manage and lead the relationship with the partners and the business to understand their needs and align the technology with business requirements.
5. Ensure team compliance with ITIL-based Incident, Problem, and Change Management processes.
6. Lead internal projects for environment upgrades.
7. Participate in the leadership of the Technology Support and Operations department, driving strategic initiatives and improvements.
8. Provide status and operational updates to senior management, highlighting key achievements and areas for improvement.
9. Coordinate resources for non-project implementations or upgrades, ensuring minimal disruption to operations.
10. On-call support for critical incidents.

What You Bring To The Role

1. A university or college degree and/or equivalent professional experience and certifications.
2. Relevant certifications in Azure cloud.
3. Relevant certifications in networking technologies (Cisco, Palo Alto).
4. 5 to 7 years of IT experience in system implementation, project management, and systems management, with 3 to 5 years in a team lead, supervisory, or managerial role.
5. A solid background in networking, firewalls, gateways, and load balancers.
6. Excellent communication skills and a strong leadership presence.

KPMG BC Region Pay Range Information

The expected base salary range for this position is $86,000 to $128,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Our Values, The KPMG Way

• Integrity, we do what is right
• Excellence, we never stop learning and improving
• Courage, we think and act boldly
• Together, we respect each other and draw strength from our differences
• For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Information Technology

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