Manager, Forensics Technology Support

KPMG Canada; Saint John; On-site; CAD 86,000 - 129,000; Full time

Job summary

An established industry player is seeking a Manager of Forensics Technology Support to lead a dedicated team in a dynamic environment. This role involves managing technology support services, overseeing cloud services, and fostering a culture of continuous learning. The ideal candidate will possess strong leadership skills and a solid background in networking and system management. Join a forward-thinking organization that values integrity, excellence, and collaboration, and play a key role in driving strategic initiatives while ensuring operational excellence.

Qualifications

• 5-7 years of IT experience in systems management and project management.
• Relevant certifications in Azure and networking technologies.

Responsibilities

• Lead a team of System/Network Admins to support infrastructure technologies.
• Manage technology support services and ensure compliance with ITIL processes.

Skills

ITIL Incident Management

Azure Cloud Services

Networking Technologies

Leadership

Communication Skills

Education

University or College Degree

Tools

Nuix

Relativity-One

Cisco

Palo Alto

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Manager of Forensics Technology Support is a key technical resource responsible for managing the team of System/Network Admins to support various infrastructure technologies within KPMG's forensics group. This person is part of a nationwide team focused on ongoing support and new deployments of KPMG’s IT infrastructure.

What You Will Do

• Recruit, coach, and support the skills development of team members, fostering a culture of continuous learning and improvement.
• Manage the delivery of technology support services, including oversight of virtual and physical servers, cloud services, and applications, with a focus on Azure environments.
• Work with forensic applications such as Nuix, Relativity-One, and Relativity.
• Manage relationships with partners and the business to understand their needs and align technology solutions accordingly.
• Ensure team compliance with ITIL-based Incident, Problem, and Change Management processes.
• Lead internal projects for environment upgrades.
• Participate in the leadership of the Technology Support and Operations department, driving strategic initiatives and improvements.
• Provide operational updates to senior management, highlighting achievements and areas for improvement.
• Coordinate resources for non-project implementations or upgrades to minimize operational disruptions.
• Provide on-call support for critical incidents.

What You Bring To The Role

• A university or college degree and/or equivalent professional experience and certifications.
• Relevant certifications in Azure cloud.
• Certifications in networking technologies (Cisco, Palo Alto).
• 5 to 7 years of IT experience in system implementation, project management, and systems management, including 3 to 5 years in a team lead, supervisory, or managerial role.
• Strong background in networking, firewalls, gateways, and load balancers.
• Excellent communication skills and leadership presence.

KPMG BC Region Pay Range

The expected base salary range for this position is $86,000 to $128,500, with potential eligibility for bonuses. The final salary offer will depend on location, skills, and qualifications. KPMG offers a comprehensive Total Rewards program.

Our Values - The KPMG Way

• Integrity: We do what is right.
• Excellence: We never stop learning and improving.
• Courage: We think and act boldly.
• Together: We respect each other and draw strength from our differences.
• For Better: We do what matters.

KPMG in Canada is an equal opportunity employer committed to creating an inclusive, respectful, and accessible workplace. We welcome all qualified candidates to apply and bring their whole selves to work.

Adjustments and Accommodations

We are dedicated to an inclusive recruitment process. Candidates can request adjustments or accommodations at any stage, including extra preparation time, accessible communication supports, or technology aids. For support, contact KPMG’s Employee Relations Service team at 1-888-466-4778.