Manager, Forensics Technology Support

KPMG Canada; North Bay; On-site; CAD 86,000 - 129,000; Full time

Job summary

Join a forward-thinking company as a Manager of Forensics Technology Support, where you will lead a dedicated team in delivering exceptional technology support services. This role emphasizes continuous learning and improvement while managing critical infrastructure technologies in a collaborative environment. You will play a key role in overseeing cloud services, ensuring compliance with industry standards, and driving strategic initiatives. If you are passionate about technology and leadership, this is an exciting opportunity to make a significant impact within a diverse team.

Benefits

Comprehensive Total Rewards Program

Inclusive Workplace

Professional Development Opportunities

Qualifications

• 5-7 years of IT experience with 3-5 years in a leadership role.
• Strong background in networking, firewalls, and load balancers.

Responsibilities

• Manage technology support services and oversee cloud services.
• Recruit and develop team members while ensuring compliance with ITIL processes.

Skills

IT Management

Networking

Cloud Services (Azure)

Leadership

Communication Skills

Education

University or College Degree

Relevant Certifications in Azure

Networking Certifications (Cisco, Palo Alto)

Tools

Nuix

Relativity-One

Relativity

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Manager of Forensics Technology Support is a key technical resource responsible for managing the team of System/Network Admins to support various infrastructure technologies within the KPMG forensics group. This role is part of a nationwide team focused on ongoing support and new deployments of KPMG’s IT infrastructure.

What You Will Do

1. Recruit, coach, and support the skills development of team members, fostering a culture of continuous learning and improvement.
2. Manage the delivery of technology support services, including oversight of virtual and physical servers, cloud services, and applications, with a focus on Azure environments.
3. Work with forensic applications such as Nuix, Relativity-One, and Relativity.
4. Manage relationships with partners and the business to understand their needs and align technology solutions accordingly.
5. Ensure team compliance with ITIL-based Incident, Problem, and Change Management processes.
6. Lead internal projects for environment upgrades.
7. Participate in the leadership of the Technology Support and Operations department, driving strategic initiatives and improvements.
8. Provide status and operational updates to senior management, highlighting key achievements and areas for improvement.
9. Coordinate resources for non-project implementations or upgrades, ensuring minimal disruption.
10. Provide on-call support for critical incidents.

What You Bring To The Role

1. A university or college degree and/or equivalent professional experience and certifications.
2. Relevant certifications in Azure cloud.
3. Relevant certifications in networking technologies (Cisco, Palo Alto).
4. 5 to 7 years of IT experience in system implementation, project management, and systems management, with 3 to 5 years in a team lead, supervisory, or managerial role.
5. Strong background in networking, firewalls, gateways, and load balancers.
6. Excellent communication skills and a strong leadership presence.

Additional Information

The expected base salary range for this position is $86,000 to $128,500, with potential eligibility for bonuses. Salary offers are determined based on location, skills, and qualifications. KPMG offers a comprehensive Total Rewards program.

Our Values: The KPMG Way

• Integrity: We do what is right
• Excellence: We never stop learning and improving
• Courage: We think and act boldly
• Together: We respect each other and draw strength from our differences
• For Better: We do what matters

Diversity and Inclusion

KPMG in Canada is an equal opportunity employer committed to fostering a respectful, inclusive, and barrier-free workplace. We welcome all qualified candidates and encourage you to bring your whole self to work.

Adjustments and Accommodations

We are committed to an inclusive recruitment process. Candidates can request adjustments or accommodations at any stage by contacting KPMG’s Employee Relations Service team at 1-888-466-4778.