Manager, Flexibility Markets

Hydroone; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Hydro One is seeking a Manager for Flexibility Markets to develop customer offerings that align with economic and sustainability goals. The role involves managing customer programs, providing leadership, and collaborating with external partners to ensure effective energy solutions. Ideal candidates will have extensive experience in business development and a strong understanding of the energy sector.

Qualifications

• 5+ years of progressively senior work experience, including business development.
• High proficiency in Microsoft Office – PowerPoint, Excel, Word.
• Solid understanding of the energy sector and customer needs.

Responsibilities

• Manage and coordinate planning and scheduling of customer projects.
• Develop and advance new program concepts based on customer research.
• Provide leadership and guidance to staff in achieving targets.

Skills

Analytical skills

Quantitative skills

Team collaboration

Leadership

Tools

Microsoft Office

Job description

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Manager, Flexibility Markets

Date: May 20, 2025

Location: Toronto, ON, CA

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with roots dating back over 110 years to 1906. We strive to meet the changing needs of our customers and communities across Ontario, focusing on exceptional customer service and building safe communities where we live, work, and play.

Job Purpose:

We are seeking a manager to develop new customer offerings that support customers' economic, sustainability, and reliability goals related to energy and flexibility markets. This role involves managing and developing customer programs that can be integrated into customer operations, supporting Hydro One's goal of becoming a trusted energy advisor, especially in flexibility markets.

General Accountabilities:

The manager will:

• Manage planning, organizing, and scheduling activities for customer projects, ensuring quality, accuracy, and timeliness.
• Provide leadership, guidance, and performance expectations to staff, including HR issues such as hiring, discipline, and performance management.
• Develop new program concepts based on research and customer needs.
• Manage staff in pilot projects and full-scale program offerings, including criteria, incentives, vendors, and benefits.
• Collaborate with external partners for participation, cost-sharing, and information sharing.
• Develop vendor lists, negotiate with third parties, and ensure cost-effective program opportunities.
• Oversee marketing material development for customers and trade allies.
• Lead the preparation of business plans, business cases, cost-benefit analyses, and regulatory filings.
• Maintain management reporting, tracking, and evaluation systems.
• Act as an internal consultant for strategic initiatives and coordinate cross-business projects.
• Manage various customer programs, including residential, commercial, industrial, municipal, and social housing sectors, with a focus on demand management, conservation, and efficiency.
• Lead and mentor a team, assess staff capabilities, conduct performance reviews, and foster a diverse, safe, and inclusive work environment.

Selection Criteria:

• 5+ years of progressive experience, including business development.
• Strong analytical skills, including financial and strategic modeling.
• Proficiency in Microsoft Office Suite.
• Ability to achieve results in a fast-paced environment and collaborate across units and stakeholders.
• Solid understanding of the energy sector and customer expectations regarding electricity and flexibility markets.

At Hydro One, we value our people and are committed to diversity, safety, innovation, and inclusiveness. We are recognized by Forbes as one of Canada's Best Employers for 2025.

If you need accommodations during the application process due to a disability, please email [e-mail]. Resumes sent to this email will not be considered. Only shortlisted candidates will be contacted.

In case of application difficulties, please consult our help page. Thank you for your interest in a career at Hydro One.

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