Manager, Financial Operations Service Delivery

Boyd Group Inc.; Winnipeg; On-site; CAD 71,000 - 119,000; Full time

Job summary

A motor vehicle manufacturing company in Winnipeg seeks a Manager, Financial Operations Service Delivery to establish a customer service operation for finance. The ideal candidate will have a strong background in accounting and leadership, with excellent communication skills and the ability to thrive in a fast-paced environment. This full-time position offers a competitive salary and benefits package.

Qualifications

• Completion of a professional accounting designation or equivalent.
• 4+ years leadership experience with accounting knowledge.
• Proven ability to build and lead a high-performing team.

Responsibilities

• Work with the Financial Operations Director to plan service delivery team structure.
• Develop a seamless transition plan for service operations in finance.
• Lead implementation of a standard ticketing management system.

Skills

Excellent verbal and written business communication skills

Strong reporting, presentation, and analytical skills

High level proficiency with Excel including complicated formulas and pivot tables

Proven problem-solving skills

Customer service-oriented

Ability to easily learn new software

Hands-on team player

Thrives in a fast-paced environment

Education

Completion of a professional accounting designation or equivalent post-secondary education

4+ years leadership and service-minded experience with accounting knowledge

Tools

Workday experience

Project management experience

Job description

Manager, Financial Operations Service Delivery

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Manager, Financial Operations Service Delivery

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Winnipeg, Manitoba

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description

The Service Delivery team will be a new team in Financial Operations that will be set up by the Service Delivery Manager. The initial goal for the Service Delivery Manager is to develop a successful customer service operation for finance and then oversee the delivery of Financial Operations services by receiving feedback, inquiries, and requests from stakeholders, coordinating with various Financial Operations teams for resolutions, and executing an enterprise solutions-based and customer-centric approach to addressing process improvement areas.

Be the primary contact for inquiries to the financial operations team for both internal and external customers. Develop a successful customer service operation for finance and then oversee the delivery of Financial Operations services by receiving feedback, inquiries, and requests from stakeholders, coordinating with various Financial Operations teams for resolutions, and executing an enterprise solutions-based and customer-centric approach to addressing process improvement areas.

Key Job Responsibilities

1. Work with the Financial Operations Director and managers to identify service delivery scope, approach, and plan to structure/resource the service delivery team, deliverables, and success measures.
2. Develop the plan that will ensure a seamless transition of work from within Financial Operations and establish internal ways of working and SLAs to ensure that issues are managed through appropriate channels.
3. Lead the implementation of a standard ticketing management system across the company’s financial accounting processes to enable the service delivery function.
4. Create a plan to communicate the service delivery model and strategy and set up the format and cadence to proactively engage with stakeholders within and outside Finance.
5. Execute the plans and demonstrate a high level of service and ownership of the customer service function in Financial Operations.
6. Champion a standard and transparent approach to issues management and customer engagement in Financial Operations.
7. Exhibit a strong customer-centric mindset, manage conflict, and influence behavior based on Boyd values, understanding the big picture with strategic vision, and guiding the team through uncertainty, even with imperfect details or info.
8. Execute projects as assigned by the Financial Operations Director.

Education And / or Experience Required

• Completion of a professional accounting designation or equivalent post-secondary education and/or experience.
• 4+ years leadership and service-minded experience with accounting knowledge.
• Proven ability to build and lead a high-performing team and support cultural transformation in an organization.
• Project management experience is an asset.
• Workday experience is an asset.

Required Skills / Abilities

• Excellent verbal and written business communication skills.
• Strong reporting, presentation, and analytical skills.
• High level proficiency with Excel including complicated formulas and pivot tables.
• Hands-on team player; builds relationships with team members throughout the company.
• Proven problem-solving skills.
• Customer service-oriented.
• Thrives in a fast-paced environment.
• Ability to easily learn new software.

Other Requirements (e.g., physical requirements, travel, etc.)

• Ability to work remotely if necessary.
• Some travel may be required.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

INDCORP

Compensation Details

Expected Pay Range :

71,300.00 - 95,000.00 - 118,800.00 CAD Annual

Supplemental Pay

Compensation is commensurate with skill, education, and experience.

This position may also be eligible for bonus opportunities tied to individual or business initiatives.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Motor Vehicle Manufacturing

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