Manager, Field Services - Canada

FLSmidth; Central Ontario; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading company in the mining industry seeks a Manager of Field Services to oversee technical advisory services and field support operations. The ideal candidate will have a bachelor's degree, extensive experience in the mining sector, and strong leadership abilities. This role involves managing a team, ensuring project quality, and liaising with stakeholders to meet client expectations.

Benefits

Competitive benefit package including health and life insurance

Work-life balance with flexible options

Global network of supportive colleagues

Qualifications

• Minimum 5 years of experience in the mining industry.
• Previous supervisory or management experience is required.
• Strong understanding of project management methodologies.

Responsibilities

• Manage day-to-day technical advisory services and field support.
• Ensure compliance with project schedules, budgets, and quality standards.
• Lead a team and promote a culture of safety and accountability.

Skills

Communication

Problem Solving

Financial Acumen

Leadership

Education

Bachelor’s degree in Business, Engineering, or Project Management

PMP or CAPM certification

Tools

MS Project

PowerBI

Excel

Job description

Do you want to make a difference in the world and contribute to a sustainable future? We’re equipping our customers with technology and services to make that difference in the mining industry, tackling the climate challenge. It’s a big responsibility, and we have committed to do it. We need your skills, curiosity and drive for change to fulfil our goal. Together, we enable our customers to produce the materials needed for a better future.

Life Cycle Services is part of the Regional Field Services team in NAMER (North America) and is focused on Field Service responsibilities outlined below. Manager of Field Services will report to the Vice President of Field Services, NAMER. This position must be in the Canada.

Key Accountabilities Summary – Manager, Field Services

The Manager, Field Service is responsible for the day-to-day management of technical advisory services, field support, and equipment maintenance training, leveraging OEM expertise. This role ensures that company policies, procedures, and standards are clearly understood and followed by the team. The Manager will oversee planning, coordination, and execution of advisory services within defined project scopes to support quality outcomes, cost control, and schedule adherence.

The Manager will be accountable for overseeing assigned budgets related to SG&A and chargeable cost centers within their area. They are responsible for ensuring that team members are cross-trained and possess the technical skills required to meet customer demands across North America. This role manages a team of Individual Contributors and may provide guidance to Supervisors or Team Leads.

Problems faced are moderately complex and may require coordination across departments. The Manager works closely with internal and external stakeholders to ensure alignment with company policies and customer expectations.

Your Responsibilities

• Ensures services are delivered in accordance with contractual Terms and Conditions
• Supports implementation of the project-specific Quality Plan
• Reviews and contributes to project schedules and cost estimates
• Monitors and manages scope changes at the site level
• Drives continuous improvement and best practices within Field Services
• Assesses and escalates customer or subcontractor claims as needed
• Participates in change management related to customer contracts
• Champions a strong culture of safety and accountability
  
  

Requirements

• Minimum 5 years of experience in the mining industry, with exposure to FLS or competitor equipment
• Previous experience in a supervisory or management role
• Proactive with strong communication
• Financial acumen
• Effective problem solver
  
  

What You Bring

• Bachelor’s degree in Business, Engineering, or Project Management.
• PMP or CAPM certification a plus.
• 5+ years of project management experience
• Strong understanding of project management methodologies
• Proficient with project management tools (MS Project, PowerBI, Excel, etc.).
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced, matrixed environment.
• Experience managing customer relationships
• Effective communication and problem-solving skills
• A growth mindset with enthusiasm for continuous improvement
• We look forward to considering a variety of applicants for this position. If you think you can add value to this role with different qualifications than what we’ve specified above, please apply!
  
  

What We Offer

• An equal opportunity employer committed to creating a diverse and inclusive workplace
• A global network of supportive colleagues and growth opportunities
• Work-life balance with flexible options so you can focus on professional and personal priorities
• Competitive benefit package including health, disability, life, and voluntary insurance options
• And some extra help when you need it through our Employee Assistance Program
  
  

FLS is dedicated to growing and supporting a diverse workforce. Mining technology impacts everyone, and that’s why we need individuals with unique backgrounds, perspectives, and capabilities contributing to our future.

Candidates selected for an interview will be contacted through email.

FLSmidth is the leading supplier of technology and service solutions to customers in the mining and cement industries – for more information please visit FLSmidth.com/careers