Manager, Field Operations

Bell Canada; Northwestern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading telecommunications provider in Ontario seeks a Field Operations Manager to lead a team of technicians in maintaining network services. The ideal candidate will have experience in field operations and telecommunications, along with strong leadership and organizational skills. Responsibilities include managing performance, ensuring service quality, and participating in duty schedules. Competitive compensation and benefits offered.

Benefits

Comprehensive compensation package

Wide range of benefits

Qualifications

• Previous experience in Field Operations/Management.
• Understanding of Outside Plant and Telecommunications.
• Ability to manage staff and multiple tasks.

Responsibilities

• Lead a work team of 25-30 technicians.
• Manage and develop personnel on a technical level.
• Ensure exemplary service and work quality for customers.

Skills

Leadership

Management

Organizational skills

Interpersonal skills

Technical aptitude

Tools

MS Excel

MS Word

MS PowerPoint

MS Outlook

Cable-testing tools

Job description

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Ontario Field Operations is a front line team responsible for maintaining the outside plant (cable) network providing voice and data services to customers in the Consumer, SMB and Enterprise markets.

Note that this position is located in Thunder Bay.

Key Responsibilities

• Lead a work team consisting of 25-30 technicians, while effectively administrating the CEP Collective Agreement
• Manage, coach and develop personnel on a technical level.
• Improve the team members’ performance, work productivity and other key metrics through effective use of current and future analysis tools
• Actively participate in decisions impacting the team’s development
• Ensuring the team meets and / or exceeds key performance and process measures consistent with customer, business unit and Corporate expectations.
• Ensure exemplary service and work quality for customers
• Maintaining and improving network availability and reliability
• Participation in duty schedule which may include evenings and some weekends.

Critical Qualifications

The Ideal candidate for this vacancy will have previous experience in Field Operations / Management; an understanding of Outside Plant, combined with knowledge of Telephony / Telecommunications and genuine desire and interest to manage and lead people.

• Knowledge of the outside plant network (aerial, buried, pressurized, fibre-optic)
• Solid aptitudes for managing, influencing and mobilizing a work team in terms of the objectives to attain and competencies and skills to acquire
• Excellent organizational, teamwork and planning skills
• Effectively communicate the company’s decisions and business plans
• Ability to evolve in a rapidly changing environment
• Ability to manage staff and multiple tasks simultaneously.
• Solid interpersonal skills
• Recognized operational management abilities (customer and employee satisfaction, value-based measures and process efficiency)
• Creativity, autonomy, entrepreneurship and an ability to think outside the box
• Highly developed technical aptitudes
• Superior decision-making ability focused on service-quality results
• Strong PC skills (MS Excel, Word, PowerPoint and Outlook)
• Knowledge of the cable-testing tools and programs used (DSP965, EXFO, Network X, etc.) is an asset
• Ability to Network across all corporate groups and departments (i.e. Sales, Engineering, Control Centre and Test board)
• Willingness and ability to attend occasional Damage/Failure locations for extended periods (may include consecutive days but most often late into the night or overnight)

Preferred Qualifications

• A minimum of two years’ experience managing unionized personnel, particularly Unifor technicians
• An excellent understanding of the overall business processes of Field Services (including provisioning and service-assurance processes, including HDSL and IPTV)
• Cable Repair knowledge and background is an asset

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.

We are an equal opportunities employer and welcome applications from diverse candidates. We encourage individuals who may require accommodations during the hiring process to let us know.