Manager, Field Operations

EPIC Information Solutions Inc.; Dryden; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

Une entreprise de télécommunications de premier plan recrute un responsable des opérations sur le terrain en Ontario. Vous serez responsable de la gestion d'une équipe technique pour assurer la disponibilité du réseau, tout en améliorant l'expérience client et la performance de l'équipe. Ce poste implique à la fois du management et un savoir-faire technique, avec un engagement en faveur de la satisfaction des clients.

Benefits

Assurance santé

Télétravail flexible

Rabais sur les services

Qualifications

• Expérience antérieure en opérations sur le terrain et gestion.
• Compréhension des réseaux extérieurs et des télécommunications.
• Capacité à évoluer dans un environnement en rapide évolution.

Responsibilities

• Diriger une équipe de 25-30 techniciens.
• Gérer et développer le personnel sur un niveau technique.
• S'assurer que l'équipe répond aux attentes en matière de performance.

Skills

Gestion de l'équipe

Communication

Organisation

Compétences interpersonnelles

Performance de travail

Tools

MS Excel

MS PowerPoint

MS Word

Outils de test de câbles

Job description

Req Id:424451

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Summary

Ontario Field Operations is a front line team responsible for maintaining the outside plant (cable) network providing voice and data services to customers in the Consumer, SMB and Enterprise markets.

Key Responsibilities

• Lead a work team consisting of 25-30 technicians, while effectively administrating the CEP Collective Agreement
• Manage, coach and develop personnel on a technical level
• Improve the team members’ performance, work productivity and other key metrics through effective use of current and future analysis tools
• Actively participate in decisions impacting the team’s development
• Ensuring the team meets and / or exceeds key performance and process measures consistent with customer, business unit and Corporate expectations
• Ensure exemplary service and work quality for customers
• Maintaining and improving network availability and reliability
• Participation in duty schedule which may include evenings and some weekends

Critical Qualifications

The Ideal candidate for this vacancy will have previous experience in Field Operations / Management; an understanding of Outside Plant, combined with knowledge of Telephony / Telecommunications and genuine desire and interest to manage and lead people.

• Knowledge of the outside plant network (aerial, buried, pressurized, fibre-optic)
• Solid aptitudes for managing, influencing and mobilizing a work team in terms of the objectives to attain and competencies and skills to acquire
• Excellent organizational, teamwork and planning skills
• Effectively communicate the company’s decisions and business plans
• Ability to evolve in a rapidly changing environment
• Ability to manage staff and multiple tasks simultaneously
• Solid interpersonal skills
• Recognized operational management abilities (customer and employee satisfaction, value-based measures and process efficiency)
• Creativity, autonomy, entrepreneurship and an ability to think outside the box
• Highly developed technical aptitudes
• Superior decision-making ability focused on service-quality results
• Strong PC skills (MS Excel, Word, PowerPoint and Outlook)
• Knowledge of the cable-testing tools and programs used (DSP965, EXFO, Network X, etc.) is an asset
• Ability to Network across all corporate groups and departments (i.e. Sales, Engineering, Control Centre and Test board)
• Willingness and ability to attend occasional Damage/Failure locations for extended periods (may include consecutive days but most often late into the night or overnight)

Preferred Qualifications

• A minimum of two years’ experience managing unionized personnel, particularly Unifor technicians
• An excellent understanding of the overall business processes of Field Services (including provisioning and service-assurance processes, including HDSL and IPTV)
• Cable Repair knowledge and background is an asset

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status:Regular - Full Time

Job Location: Canada : Ontario : Dryden || Canada : Ontario : Kenora

Work Arrangement: Hybrid

Application Deadline: 06/29/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada,ON, Dryden

Bell,one of Canada's Top 100 Employers.