Manager, Field Excellence and Customer Data (Fixed Term 14-months) - Toronto Based Remote Oppor[...]

Biogen; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading company in healthcare is seeking a Manager of Field Excellence and Customer Data to enhance data-driven decision-making through analytics. The ideal candidate will possess a strong background in data management and project leadership, collaborating with various stakeholders to implement business intelligence solutions.

Qualifications

• 4+ years of experience in data management and/or analytics.
• Experience with Field Excellence and specialist-focused teams.
• Fluent in English; proficiency in French is an asset.

Responsibilities

• Leads Multi-Channel Cycle Planning and CRM model building.
• Collaborates on analytics and reporting for field teams.
• Manages local projects to enhance insights for business.

Skills

Strategic Thinking

Data Manipulation

Project Management

Collaboration

Communication Skills

Presentation Skills

Education

Bachelor’s degree in Analytical Discipline

Tools

Veeva CRM

Job description

Manager, Field Excellence and Customer Data (Fixed Term 14-months) - Toronto Based Remote Opportunity

Join to apply for the Manager, Field Excellence and Customer Data (Fixed Term 14-months) - Toronto Based Remote Opportunity role at Biogen

Job Purpose

The Field Excellence and Customer Data manager plays a key role in driving the evolution of data-driven decision making based on key business data. Acts as an integrated BIO partner to affiliate functions and field teams. Drives agile analytic solutions, leveraging Regional and Global standard solutions, and supplements with local data and insights where needed. Plays a proactive role in adopting new analytical technologies and advanced methods for triangulating different insight sources to support decision-making. Collaborates closely with regional data and analytics teams and the Global Centre of Excellence to implement standards for Business Intelligence (BI) and Analytics solutions.

Responsibilities

Planning & Execution

• Leads Multi-Channel Cycle Planning, provides local guidance, refinement process, CRM model building (in Veeva), and performance measures.
• Designs targeting methodologies in consultation with Customer Data and Insights, Marketing, and Sales management.
• Advises on field Incentive Compensation design and evaluates field team performance.
• Advises Business Units on designing field forces, including structure, geo-location, and sizing.

Tracking Excellence, Enhanced Analytics And Reporting Capabilities

• Collaborates with Customer Data and Insights to develop analytics and reporting to support the field teams, including productivity insights, customer engagement, and channel impact.

Strengthening Field Teams Capabilities

• Leads CRM training and development, ensuring field teams have the skills to leverage CRM for executing strategic plans.
• Develops and delivers new-user training, ongoing Veeva best practices, and territory analytics & planning skills development.

Insights evolution and launch readiness

• Manages local projects and supports regional initiatives to enhance insights for current business.
• Leads market analysis and collaborates on opportunity assessments for pipeline candidates.
• Prepares the organization for evidence-based decision-making for new launches within assigned business units.

Compliance

Performs company business in compliance with relevant regulations, policies, and procedures.

Qualifications

• Bachelor’s degree in an analytical discipline (e.g., data science, mathematics, engineering, life sciences) or equivalent experience.
• 4+ years of experience in data management and/or analytics.
• Veeva CRM Expert – administrator.
• Experience with Field Excellence, preferably with specialist-focused and rare diseases teams.
• Strong strategic thinking, data manipulation skills, project management, and collaboration skills.
• Excellent communication, facilitation, and presentation skills.

Language Skills

• Fluent in English; proficiency in French is an asset.

Additional Details

• No direct reports.
• Location: Hybrid – Toronto, Ontario.
• Job level: Management.
• Revised: April 2025.

Why Biogen?

We are committed to excellence, innovation, and diversity. Join us to make a meaningful impact in healthcare and enjoy opportunities for growth and development.

Note

This job posting is active and accepting applications.