Manager, Field Excellence and Customer Data (Fixed-Term)

Biogen; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading company in the biotechnology sector is seeking a Manager for Field Excellence and Customer Data. This role involves driving data-driven decision-making, managing analytics projects, and enhancing field team capabilities. The ideal candidate will have a strong background in data management, project management, and expertise in Veeva CRM, along with excellent communication skills.

Qualifications

• 4+ years’ experience in data management and/or analytics.
• Expertise in Field Excellence, ideally with specialist-focused teams.
• Advanced data manipulation skills.

Responsibilities

• Leads Multi-Channel Cycle Planning and CRM model building.
• Collaborates to develop analytics and reporting for field teams.
• Manages local projects and supports regional initiatives.

Skills

Data management

Analytics

Strategic thinking

Project management

Effective communication

Education

Bachelor’s degree in an analytical discipline

Tools

Veeva CRM

Job description

Manager, Field Excellence and Customer Data (Fixed-Term)

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Job Purpose: The Field Excellence and Customer Data manager plays a key role in driving the evolution of data-driven decision making based on key business data. Acts as an integrated BIO partner to affiliate functions and field teams. Participates in driving agile analytic solutions, leveraging Regional and Global standard solutions and supplementing where needed with local data and insights. Plays a proactive role in adopting new analytical technologies and advanced methods for triangulating different insight sources to support decision-making. Works closely with regional data and analytics functions and the Global Centre of Excellence on implementing standards for Business Intelligence (BI) and Analytics solutions.

Responsibilities:

1. Planning & Execution:

• Leads Multi-Channel Cycle Planning, provides local guidance, refinement process, CRM model building (in Veeva), and performance measures.
• Designs targeting methodologies in close consultation with Customer Data and Insights, Marketing, and Sales management.
• Advises on field Incentive Compensation design and evaluates field team performance.
• Advises Business Units on designing field forces, including structure, geo-location, and sizing.

Tracking Excellence, Enhanced Analytics, and Reporting Capabilities:

• Collaborates with Customer Data and Insights to develop analytics and reporting to support the field teams in driving the business; develops productivity insights, customer engagements, and channel impact.

Strengthening Field Teams Capabilities:

• Leads CRM acumen training & development, ensuring field teams have the required skills and competencies to leverage CRM for executing strategic plans.
• Develops/delivers new-user training, ongoing Veeva best practices, territory analytics & planning skills development for field teams.

Insights Evolution and Launch Readiness:

• Manages local projects and supports regional initiatives to enhance insights for current business.
• Leads market analysis and collaborates on opportunity assessments for pipeline candidates.
• Ensures evidence-based decision-making readiness for new launches within assigned business units.

All company business must be performed in compliance with relevant regulations, policies, and procedures.

Qualifications:

• Bachelor’s degree in an analytical discipline (e.g., data science, mathematics, engineering, life sciences) or equivalent professional experience.
• 4+ years’ experience in data management and/or analytics.
• Veeva CRM Expert – administrator.
• Expertise in Field Excellence, ideally with specialist-focused and rare diseases teams.
• Excellent strategic thinking, ability to synthesize large information, and innovative delivery.
• Advanced data manipulation skills (query, tabulation, charting, dashboarding, coding).
• Strong project management and collaboration skills.
• Effective communication, facilitation, and presentation skills.

Language: Fluent in English (verbal and written); proficiency in French is an asset.

Direct Reports: None

Additional Information: This job posting is for an existing vacancy in the organization.