Manager - Expansion Sales

SurveyMonkey; Ottawa; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A leading platform for surveys seeks an experienced Expansion Sales Manager to enhance customer growth by leading a talented team of Account Executives. In this role, you'll be responsible for driving sales performance and ensuring customer satisfaction. A background in SaaS or B2B sales is essential, along with proven leadership skills and experience using modern sales tools. This position requires a balance of strategic oversight and hands-on coaching to foster a high-performance team culture.

Benefits

Learning and Development Opportunities

Inclusive Workplace Initiatives

Qualifications

• 3+ years of experience in SaaS or B2B sales, including at least 1-2 years managing a team.
• Proven success in leading teams to exceed targets.
• Strong communication and leadership abilities.

Responsibilities

• Lead, mentor, and develop a team of Account Executives.
• Monitor pipeline health and sales activities.
• Refine and implement sales processes to enhance team performance.

Skills

Sales Management

Analytical Skills

Coaching

Tools

Salesforce

Outreach

Gong

Job description

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com .

What we’re looking for

As the Expansion Sales Manager you will lead a group of Account Executives focused on growing customers across a range of segments. You will drive team sales performance, accelerate pipeline velocity, and ensure sales representatives consistently execute high-quality, customer-centric sales processes. This role requires a strong leader who can cultivate a high-performance culture while supporting team growth and enhancing customer satisfaction.

What you’ll be working on

• Lead, mentor, and develop a team of Expansion Account Executives to consistently exceed bookings targets.
• Monitor pipeline health, deal progress, and sales activities to improve conversion rates and accelerate sales cycles.
• Refine and implement sales processes to enhance efficiency and team performance.
• Provide ongoing coaching and feedback through 1:1s, call reviews, and team meetings.
• Analyze sales data to identify trends, challenges, and growth opportunities.
• Collaborate with Marketing, SDR, and Customer Success teams to strengthen customer retention strategies.
• Ensure accountability for accurate forecasting and CRM data management.
• Engage with other sales leaders to share insights, develop leadership skills, and drive continuous improvement.
• Recruit, hire, and onboard new team members to support growth.

We’d love to hear from people with

• 3+ years of experience in SaaS or B2B sales, including at least 1-2 years managing a team of Account Executives.
• Proven success in leading sales teams to consistently meet and exceed targets in an SMB or mid-market environment.
• Strong analytical and problem-solving skills, with the ability to use data to inform decisions and drive performance.
• Hands-on experience with modern sales tools such as Salesforce, Outreach, Gong, or similar platforms.
• Exceptional coaching, communication, and leadership abilities, with a track record of developing high-performing sales teams.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.

#LI - Hybrid

SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service , learning and development opportunities like Curiosity Week , and our C.H.O.I.C.E Fund .

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

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