Manager, Event Sales and Accounts

Aga Khan Museum; Toronto; On-site; CAD 70,000 - 75,000; Full time

Job summary

The Aga Khan Museum in Toronto is seeking a Manager, Event Sales and Accounts to drive private hire and museum sales while expanding a portfolio of high-value clients. You will build pipeline, close deals, and coordinate with events, operations and finance to ensure profitable delivery.

Reporting to the Chief Operating Officer, you will refine sales processes, prepare proposals, manage RFP responses, and represent the museum at industry events to grow revenue and strengthen community

Qualifications

• Minimum university undergraduate degree in marketing, communications, hospitality, or related field.
• 2-5 years of progressive sales experience with leadership or supervisory experience.
• Proven track record meeting or exceeding revenue targets in client-facing roles.
• Experience developing sales strategies, managing pipelines, and closing complex accounts.
• Background in nonprofit or institutional services preferred.

Responsibilities

• Support private hire sales strategy and revenue targets.
• Manage high-value client relationships from prospecting to contract close.
• Prepare monthly and quarterly revenue reports for leadership.
• Refine sales processes, pricing, and package offerings.
• Coordinate with Marketing, Events, Operations and Finance.

Skills

Sales experience

Leadership

Negotiation

Stakeholder comms

Attention to detail

Education

Bachelor's degree in marketing/communications/hospitality or related field

Tools

Salesforce

HubSpot

Microsoft Office

Job description

The Aga Khan Museum connects cultures and communities through the arts. The Museum’s mission is to spark wonder, curiosity, and understanding of Muslim cultures and their connection with other cultures through the arts.

The Toronto-based Museum promotes pluralism through art, storytelling, and enlightened encounters across cultures. Using traditional and contemporary art as well as performing arts as a force for positive change, the Museum’s vision is to impact lives and contribute to more inclusive and peaceful societies. The Museum acts as a global learning hub, playing a unique and pivotal role in building connections between people and communities locally, nationally, and internationally.

Purpose of Position

Reporting to the Chief Operating Officer, the Manager, Event Sales and Accounts will support private hire and Museum sales activity for the organization, help drive sustainable revenue growth through client development, and consistent progress towards revenue targets. This role manages a portfolio of accounts, building pipeline, closing deals, supporting upsell, efforts, while coordinating with other teams to ensure sales activity aligns with organizational goals.

Key Responsibilities

Revenue Strategy & Target Management

• Support execution of the annual private hire sales strategy in line with organizational revenue goals.
• Track and help meet quarterly and annual revenue targets across private hire and institutional service lines.
• Monitor sales trends and pipeline data, flagging issues and opportunities as they arise.
• Help identify and pursue new revenue opportunities, client segments, and partnership channels.
• Prepare monthly and quarterly revenue reports for leadership review.

Client Development & Upselling

• Manage high-value client relationships from prospecting through contract close and retention.
• Support upselling efforts to grow revenue per client across premium packages, add-on services, extended bookings, and ancillary programming.
• Manage the sales cycle for major accounts: RFP responses, proposals, site visits, negotiations, and contract execution.
• Represent the organization at industry events, trade shows, and community functions to expand the client network.

Sales Process & Collateral

• Help refine the sales process, pricing structures, and package offerings.
• Create sales collateral, pitch decks, and proposal templates.
• Maintain Tessitura workflows to keep pipeline data accurate and visible.
• Coordinate with Marketing to align outreach with sales objectives.
• Work with events, operations, and finance teams to support profitability and delivery.
• Any other tasks assigned by the line manager.

Qualifications & Experience

• Minimum university undergraduate degree in marketing, communications, hospitality, or related field.
• 2-5 years of progressive sales experience, with demonstrated leadership or supervisory experience.
• Proven track record of meeting or exceeding revenue targets in a client-facing sales role.
• Experience developing sales strategies, managing pipelines, and closing complex accounts.
• Background in nonprofit, hospitality, venue, events, or institutional services strongly preferred.
• Proficiency with CRM platforms (Salesforce, HubSpot, or similar) and Microsoft Office Suite.
• Exceptional negotiation, presentation, and stakeholder communication skills.
• Ability to translate organizational mission into compelling, revenue-generating value propositions.
• Highly organized, accurate and detail oriented.
• Ability to work outside of regular business hours as required.
• Expressed interest in the mandate of the Museum.

The salary range for this position is $70,000–$75,000 per year, commensurate with experience.

The Museum thanks all those who apply; however, only shortlisted candidates will be contacted. Please note that the Museum is an equal opportunity employer and is committed to fair and accessible employment practices. Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disabilities Act for applicants invited to an interview. The Museum encourages applications by individuals identifying as Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, 2SLGBTQ+ persons, members of visible minorities and/or anyone belonging to equity-deserving groups.