Manager, Equity, Complaints and Investigations

George Brown Polytechnic; Toronto; Hybrid; CAD 104,000 - 122,385; Full time

Benefits offered by this job

Competitive pension plan

Generous holiday and vacation time

Tuition assistance program

Discounted rates for Continuing Education courses

Job summary

George Brown Polytechnic in Toronto is seeking a Manager for Equity, Complaints and Investigations. This role involves managing complaint resolution processes under various human rights policies and is vital in ensuring a fair workplace. The ideal candidate will have a graduate degree, extensive experience in workplace investigations, and a commitment to equity and diversity. This full-time position offers a hybrid work modality and a competitive salary package.

Qualifications

• Minimum nine years of progressive related experience in workplace investigations.
• Specialized training in workplace, human rights, sexual violence investigations is required.
• Experience working in unionized, public-sector, or post-secondary environments is preferred.

Responsibilities

• Manage complex or escalated cases and recommend management strategies.
• Conduct investigations and prepare reports on findings.
• Coordinate with external investigators and manage timelines.

Skills

Conflict management

Case management

Documentation

Communication

Interpersonal skills

Education

Graduate level university degree in a related field

Tools

Microsoft Office

Case management systems

Job description

TITLE: Manager, Equity, Complaints and Investigations

DIVISION: Office of Anti-Racism, Equity & Human Rights

SALARY: $104,000 to $122,385

HOURS PER WEEK: 37.5

WORK MODALITY: Hybrid

STATUS: Full Time Admin

VACANCY: Replacement

EFFECTIVE DATE: Immediately

Equity Statement

George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

Position Description:

Under the direction of the Director, Human Rights, Sexual Violence Response, Policy and Compliance, the Manager, Equity, Complaints and Investigations, supports the administration of complaint resolution processes under the Polytechnic’s Human Rights Discrimination and Harassment Policy, Sexual Harassment and Sexual Violence Policy, Freedom of Expression Policy, Workplace Violence and Harassment Prevention framework, and related Polytechnic policies.

Key Responsibilities:

Investigation Case Management and Complaint Coordination

• Manages complex or escalated cases and recommends strategies for the effective, timely, procedurally fair, trauma-informed, equity-informed, and privacy-compliant management of complaints and investigations.
• Acts as case manager for matters involving human rights, sexual harassment and sexual violence, workplace harassment, workplace violence-related concerns, freedom of expression-related concerns, and intersecting policy issues, ensuring appropriate action is taken at each stage of the complaint resolution process.

Internal Investigations and Assessment

• Reviews complaints and available information to assist in determining jurisdiction, scope, applicable policy pathway, potential prima facie issues, risk considerations, and whether the matter should proceed through early intervention, alternative resolution, investigation, referral, or another appropriate process.
• Develops investigation plans, identifies relevant witnesses and documentary evidence, conducts interviews, records evidence, assesses credibility where required, applies the balance of probabilities standard, and prepares investigation reports containing findings of fact and, where mandated, policy-breach analysis.

External Investigator Coordination and Quality Management

• Coordinates the engagement and management of external investigators, including supporting conflict checks, preparing investigation mandates, compiling relevant documentation, clarifying scope, monitoring timelines, and ensuring investigators have the information required to conduct procedurally fair and policy-compliant investigations.

Policy, Risk, Education, Reporting and Institutional Support

• Monitors relevant legislative, regulatory, arbitral, human rights, and sector developments related to human rights, sexual violence, workplace harassment, workplace violence, freedom of expression, privacy, procedural fairness, and post-secondary complaint resolution.
• Other duties as assigned.

Educational and Experience Requirements:

• Graduate level university degree from a recognized post-secondary institution in a related field (e.g. social work, psychology, public health, criminology, or an equivalent specialized training and experience in this field will be considered etc.), or an equivalent combination of education and experience.
• Specialized training in workplace, human rights, sexual violence, trauma-informed, or administrative investigations is required.
• Minimum nine (9) years of progressive related experience in workplace investigations, sexual violence response, workplace harassment, labour relations, student conduct, conflict resolution, equity and anti-racism, compliance, or a related post-secondary/public-sector environment.
• Experience must include conducting, coordinating, or managing complex investigations or complaint resolution processes involving sensitive allegations, multiple parties, confidentiality, procedural fairness, trauma-informed practice, and high institutional risk.
• Experience working in a unionized, public-sector, post-secondary, or similarly complex multi-stakeholder environment is strongly preferred.
• Experience coordinating external investigators, reviewing investigation reports, managing investigation timelines, or supporting decision-makers is an asset.
• Experience coordinating parallel processes, including police involvement, litigation, grievances, health and safety processes, student conduct processes, accommodation processes, or external human rights proceedings.
• Extensive experience and effective consultation skills in working with diverse populations including women, underrepresented groups, racialized persons, 2SLGBTQIA+ communities.

Skills and Attributes:

• Demonstrated knowledge of the Ontario Human Rights Code, Occupational Health and Safety Act, Freedom of Information and Protection of Privacy Act, Accessibility for Ontarians with Disabilities Act, Ministry of Training, Colleges and Universities Act obligations related to sexual violence, and relevant Polytechnic policies, procedures, codes of conduct, and collective agreement considerations.
• Demonstrated ability to conduct or coordinate complex investigations using trauma-informed, procedurally fair, culturally responsive, anti-racist, accessible, and equity-informed approaches.
• Demonstrated ability to analyze complex evidence, assess credibility, apply the balance of probabilities standard, identify relevant facts, and prepare clear, well-reasoned investigation reports.
• Strong conflict management, case management, documentation, writing, presentation, and project management skills.
• Proficiency with Microsoft Office and case management, incident management, or records management systems.
• Excellent communication, collaboration, teamwork, and interpersonal skills.
• Demonstrated commitment to uphold the Polytechnic’s priorities on diversity and equity.
• Able to travel between campus locations.

Interview process may consist of a practical skills component.

Notes:

• The Polytechnic requires proof of degrees, credentials, or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.

Why Work Here?

George Brown Polytechnic offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

George Brown Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact [e-mail] confidentially.