Manager, Enterprise Customer Success

Gorgias; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

RRSP match

Learning stipend CAD 1950

Wellness stipend CAD 650

Lunch stipend CAD 383/month

Work from home stipend CAD 900

Stock options

100% covered benefits

Job summary

Gorgias in Toronto is seeking a Customer Implementation Manager for Commercial accounts to lead onboarding and deployment projects. You will work with sales, product, and customer success to ensure a smooth handoff and successful launches.

The role emphasizes data-driven delivery, stakeholder alignment, and delivering measurable impact for clients. You’ll join a growing team focused on scaling customer success and revenue growth in a dynamic, collaborative environment.

Responsibilities

• Collaborate with cross-functional teams to ensure successful onboarding and implementation for Commercial customers.
• Drive implementation projects from kickoff to launch with measurable outcomes.

Job description

Join our diverse team in Toronto. Our office is one of the largest at Gorgias with many sales and customer success employees; as well as a growing number of engineering, finance and people team folks.

Customer Implementation Manager, Commercial

Our space in TO is designed to feel both inspiring and comfortable. Our office blends nature-forward design with a bright, airy atmosphere. Our snacks are serious part of the culture here, so come hungry!

Perks & benefits built for your growth and wellbeing

At Gorgias, we believe great work starts with feeling supported inside and outside of work. Our benefits are designed to help you rest, grow, and enjoy life—wherever you are.

100% Covered benefits. No copay. Starts day one.

4% Base salary Wealthsimple RRSP match.

$1950 CAD Annual learning stipend

$650 CAD Annual wellness stipend

$383 CAD Monthly lunch stipend

$900 CAD One-time work from home stipend

While every role is unique, most candidates will go through a process like this.

Working alongside you to unlock efficiency, drive revenue, and deliver real impact.

Getting to know each other

Joining the team

We’ll get to know each other through a video call.

Meet your future direct manager and understand more about the team.

Case Study

Show us what you’ve got! Provide a sample of your work to prove what you’re capable of.

Leadership Call

Meet senior leaders of Gorgias and understand our culture and vision.

Offer

Data-driven compensation and world-class benefits. Every employee receives stock options to align us all together.