Manager, Enhanced Personnel Protection

Sun Life of Canada; Toronto; Hybrid; CAD 78,000 - 128,000; Full time

Job summary

A leading financial services company in Toronto is seeking a Manager for their Enhanced Personnel Protection program. You will oversee security operations, lead a team, and develop strategies for protecting personnel. Candidates need a minimum of 5 years of experience in corporate security and strong leadership skills. The role offers a hybrid work environment and competitive salary from $78,000 to $128,000.

Benefits

Wellness programs

Opportunities for career advancement

Hybrid work environment

Qualifications

• 5+ years of relevant experience in corporate or government security.
• Experience leading operational teams for executive protection.
• Superior knowledge of physical security and industry standards.

Responsibilities

• Manage Enhanced Personnel Protection program and direct reports.
• Oversee travel risk program and vendor management.
• Develop strategies for physical protection in workplaces.

Skills

Leadership

Communication

Strategic Thinking

Collaboration

Crisis Management

Job description

You are as unique as your background experience and point of view. Here you'll be encouraged, empowered, and challenged to be your best self. You will work with dynamic colleagues—experts in their fields—who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our clients—who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families, and communities around the world.

Job Description :

A manager focused on the physical protection of our people, including senior leaders, through core accountabilities such as executive protection, event security management, and travel risk management. The manager will work with team members to develop a best-in-class Enhanced Personnel Protection program, including robust policies and procedures to support enterprise-level physical security requirements. Under the guidance of the Director of Enterprise Physical Risk, this position manages the overall program effectiveness to ensure comprehensive, high-quality service delivery. They will also consult on incident response and operational execution related to the protection of company assets and personnel.

This position will interact with senior management at the corporate and business group levels, as well as peers in Security Risk and Crisis Management, Corporate Real Estate, Human Resources, and other domains. External contacts include government security and law enforcement.

What you will do :

1. Manage an enterprise-level Enhanced Personnel Protection program, including direct reports in Canada and the Philippines. This involves leading onsite security support, conducting risk assessments, and planning operations for events such as the Annual General Meeting, Investor Day, International Leaders Conferences, and Board of Director meetings.
2. Oversee the organization's travel risk program, including vendor management, consulting on travel-related risks, and designing and implementing processes and controls.
3. Develop and implement strategies and programs for the physical protection of people in the workplace and facilities owned or occupied by the company.
4. Ensure team members, including the Incident Reporting Centre, have up-to-date information and risk assessments to support protection mandates.
5. Identify, develop, implement, and maintain processes and practices to preserve life and safety, manage risks, respond to incidents/emergencies, and limit exposure and liability.
6. Mentor and develop team members, encouraging knowledge and idea sharing through collaboration.
7. Maintain awareness of industry and technology trends through organizations and networking.
8. Build strong relationships with key business leaders to communicate value and ensure service quality.
9. Contribute to budgeting, forecasting, and variance reporting cycles.
10. Track and measure strategic initiatives financially.

What you need to succeed :

• Minimum of 5 years of relevant experience in a corporate or government security department of similar size and complexity.
• Experience leading operational teams, including executive and personnel protection.
• Superior knowledge of physical security and life safety legislation, principles, protocols, practices, and industry standards.
• Understanding of physical security systems (e.g., access control, CCTV, security lighting, intrusion detection).
• Excellent communication, presentation, organization, strategic thinking, leadership, and planning skills.
• Ability to lead during tense situations, including crises and emergencies.
• Capacity to work with senior leaders, focusing on business perspectives and translating security concepts for non-technical audiences.
• Sensitivity to ethics, diversity, equity, and harassment issues.
• Strong consulting and collaboration skills.
• Self-starter, strategic thinker, negotiator, and consensus builder.

Assets :

• Active engagement in professional associations such as ASIS and relevant certifications like CPP, PSP, CISSP, CISM.
• Excellent time management and adaptability in a multitask environment.
• Strong problem-solving, decision-making, and mediation skills.
• Collaborative, team-first approach.

Other Requirements :

• Travel approximately 20% between company locations and for event security.
• Flexibility to respond to after-hours or extended day calls.

What's in it for you :

• Recognition as a 2024 Best Workplace in Ontario by Great Place to Work Canada.
• Certification by Excellence Canada with the Canada Order of Excellence for Mental Health at Work.
• Recognition as a 2023 Most Trusted Executive Team by Great Place to Work Canada.
• Wellness programs supporting mental, physical, and financial health.
• Opportunities for career advancement and networking.
• Hybrid work environment allowing flexibility between home and office.

As a condition of employment, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life prior to starting.

The salary range is from $78,000 to $128,000, depending on location and other factors. Incentive plans are discretionary and based on individual and company performance, including sales incentives where applicable.

Sun Life values diversity and inclusion, welcoming applicants from all backgrounds. Accommodation requests can be made via email.

We are a hybrid organization, offering flexible work options based on role requirements and individual needs.

We appreciate all applicants' interest. Only those selected for an interview will be contacted.

Salary Range: $78,000 - $128,000

Job Category: Facilities

Posting End Date: 20/07/2025

Required Experience: Manager

Key Skills: Employee Relations, Program Management, Human Resources Management, and others listed.

Employment Type: Full-Time

Experience: 5+ years

Vacancy: 1