Manager, eMSP and OCPI Operations

ChargePoint; Ottawa; On-site; CAD 80,000 - 130,000; Full time

Job summary

A leading company in the electric mobility sector seeks a Manager for eMSP and OCPI Operations. In this role, you will manage technical support operations and enhance partnerships within a rapidly growing network. The ideal candidate will possess strong technical skills and experience in SaaS or automotive industries, alongside a passion for sustainability.

Qualifications

• 3-5 years in B2B technical roles, ideally in SaaS, automotive, energy, or Cleantech sectors.
• Understanding of SQL databases and software systems required.
• Experience with open-source API protocols like OCPP or OCPI is advantageous.

Responsibilities

• Manage support cases, build robust API-based processes.
• Provide L2 and L3 technical support, issue triaging.
• Document processes and maintain internal knowledge bases.

Skills

Problem-solving

Analytical mindset

Customer-centric approach

Education

Educational background in technical fields

Tools

Salesforce

Jira

Confluence

Excel

Snowflake

Tableau

Grafana

Kibana

Job description

Join to apply for the Manager, eMSP and OCPI Operations role at ChargePoint

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE : CHPT) is at the center of this revolution, powering one of the world's leading EV charging networks and a comprehensive set of hardware, software, and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities, and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets, and drivers. We offer a unique opportunity to create an all-electric future and tap into a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by living our values : Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide our daily actions and our mission to build a brighter future for all.

Role Overview

The OCPI & eMSP Operations team is a specialist group within ChargePoint, focusing on roaming partnerships, integrations, and products. We operate one of the largest roaming networks globally, with over 800,000 ports and hundreds of partners, ensuring a seamless experience for drivers.

This role will be instrumental in expanding our technical operations in North America. Responsibilities include managing support cases, building robust API-based processes, and potentially leading a small team over time.

Key Responsibilities

• L2 and L3 technical support, issue triaging, and deep analysis.
• Monitoring systems, managing alerts, and incident communication.
• Creating and managing bug / incident ingestion and triage processes.
• Maintaining a partner support portal for issue resolution.
• Documenting processes and maintaining internal knowledge bases.
• Collaborating on incident root cause analyses.
• Communicating with partners and stakeholders via calls, email, or Jira.
• Configuring and updating API integrations with partners.

Qualifications

• Experience working in cross-functional teams.
• Strong knowledge of public charging APIs and related products.
• Customer-centric problem-solving skills.
• Educational background in technical fields preferred.
• Proficiency with tools like Salesforce, Jira, Confluence, Excel; experience with Snowflake, Tableau, Grafana, Kibana is a plus.
• 3-5 years in B2B technical roles, ideally in SaaS, automotive, energy, or Cleantech sectors.
• Excellent English communication skills; additional languages are a plus.
• Understanding of SQL databases and software systems.
• Interest in e-mobility and sustainability.
• Problem-solving passion, analytical mindset, and willingness to travel occasionally.
• Experience with open-source API protocols like OCPP or OCPI is advantageous.