Manager, Employee Engagement and Experience (11184)

Toronto Transit Commission (TTC); Greater Toronto Area; Hybrid; CAD 124,000 - 156,000; Full time

Job summary

An established industry player is seeking a visionary leader for the role of Manager, Employee Engagement and Experience. This pivotal position involves designing and executing innovative strategies that enhance employee engagement and foster a positive workplace culture. The successful candidate will collaborate with various stakeholders, lead engagement surveys, and analyze data to drive continuous improvement in the employee experience. Join a dynamic team committed to creating a diverse and inclusive environment while supporting the organization's goals and values. A flexible, hybrid work approach and comprehensive benefits package await you.

Benefits

Flexible work approach

Health and dental benefits

Professional development opportunities

Defined pension plan

Qualifications

• Completion of post-secondary education in Human Resources or related field.
• Experience leading employee engagement surveys and action planning.

Responsibilities

• Design and execute employee engagement strategies and programs.
• Lead engagement surveys and analyze data for insights.
• Collaborate with stakeholders to enhance workplace culture.

Skills

Leadership

Data Analysis

Project Management

Communication Skills

HR Knowledge

Presentation Skills

Research Skills

Consultation

Education

Post-secondary education in Human Resources

Experience in Employee Engagement

Job description

JOB INFORMATION

Requisition ID: 11184

Number of Vacancies: 1

Department: Human Resources (20000040) - Hr Dept Head & Staff (30000067)

Salary Information: $124,706.40 - $155,846.60

Pay Scale Group: 11SA

Employment Type: Regular

Weekly Hours: 35 Off Days: Saturday/Sunday Shift: Day

Posted On: April 28, 2025

Last Day to Apply: May 7, 2025

Reports to: Executive Director, People

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

We are seeking a visionary and innovative leader to join our Human Resources team as the Manager, Employee Engagement and Experience!

What You Will Do

Reporting to the Executive Director – People, you will be responsible for designing and executing employee engagement and experience strategies, programs, and campaigns that place employees at the centre of the organization, while facilitating the organization to achieve business objectives and supporting Corporate Plan initiatives related to building a future-ready workforce. You will design and implement a comprehensive employee experience program that enhances engagement, fosters a positive workplace culture, and supports our organizational goals.

As Manager, Employee Engagement & Experience, you will be responsible for collaborating closely with various stakeholders across the Commission, including various leaders within human resources, senior leadership, department leadership, union leaders, and employees to align employee engagement and experience efforts with organizational values and goals for maximum impact and effectiveness.

To this end, you will play a pivotal role leading the end-to-end process of engagement surveys, including survey design, communications, implementation, analytics, and reporting. Working closely with various leaders, you will play an integral role in action planning and the execution of action plans with an intent to modernize and streamline engagement efforts while elevating the employee experience.

This is a critical role in supporting an organizational culture of safety, inclusion, feedback, and recognition, and where there are sustained investments to continuously improve the employee experience.

• Leadership & Expertise: Provide leadership on the employee engagement model/framework, establishing KPIs for employee experience (e.g., workload, well-being, satisfaction).
• Strategy Design: Design and execute employee engagement strategies, modernizing survey experiences using technology.
• Vendor Collaboration: Collaborate with vendors to design and implement regular engagement surveys (annual and pulse).
• Internal Communication: Work with Corporate Communications to design and execute strategies to achieve higher survey participation rates.
• Data Analysis: Compile and analyze survey data to assess results, identify strengths, trends, and areas for improvement, producing insights for leadership decision-making.
• Report Development: Develop, produce, and distribute relevant engagement reports for leaders and managers.
• HR Collaboration: Support HR leaders in understanding and interpreting survey results for their teams and the organization.
• Tailored Solutions: Recommend solutions to support leaders and managers in addressing improvement opportunities.
• Action Planning: Develop templates and resources for leaders and managers to engage in action planning.
• Organizational Solutions: Recommend and develop action plans to drive engagement and retention by addressing low-scoring items.
• Awareness & Marketing: Generate awareness of engagement programs through internal marketing and communications, including webinars.
• Project Management: Lead and manage employee engagement-related projects.
• Consultation: Consult on HR initiatives with a focus on the employee experience throughout the life cycle.

What Skills Do You Bring?

• Train and instruct individuals and / or groups
• Manage human resources
• Use office technology, software and applications
• Provide specialized consultation
• Understand and apply administrative policies, processes, and procedures
• Create and deliver presentations in various formats
• Gather information and conduct research
• Develop/document policies and procedures
• Manage projects

What Qualifications Do You Bring?

• Your educational background including completion of post-secondary education in Human Resources or a related field, along with related work experience leading employee engagement surveys and action planning for large complex organizations; or a combination of education, training and experience deemed to be equivalent is integral and will contribute to the success in this role.
• Your application will demonstrate comprehensive knowledge and experience in Human Resources functions, legislation, and best practices, particularly in managing the design and delivery of employee engagement surveys. Sound knowledge of program design practices and demonstrated consulting and change management skills are required.
• A strong understanding of the employee experience life cycle and the impact on return on investment (ROI) of various employee engagement programs, initiatives, or tactics is essential.
• Your application will also demonstrate your ability to develop recommendations to address employee experience issues through the application of research and evidence-based practices.
• Being data-driven, with the ability to collect, synthesize, and analyze large quantities of quantitative and qualitative data, discover insights, recognize trends, and develop recommendations based on data analysis, is required.
• Excellent verbal and written communication skills, including the ability to explain complex problems, vary styles of interaction and communication as needed for the target audience, are essential.
• Strong interpersonal and relationship-building skills, particularly with leaders across the organization, are also required.
• Your application should demonstrate your ability to apply digital agility, follow HR technology trends, integrate technology in the delivery of the employee experience, and drive continuous improvement.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Our Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at [phone]. Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.