Manager, Emergency Preparedness

Porter Airlines Inc.; Toronto; Hybrid; CAD 75,000 - 95,000; Full time

Job summary

Porter Airlines Inc. seeks an Emergency Response professional to support safety operations through oversight of the Emergency Response Plan. The role involves evaluating best practices, maintaining documentation, administering training, and ensuring compliance with regulatory requirements. Ideal candidates bring extensive experience in commercial flight operations and leadership skills.

Qualifications

• 5 years of experience with commercial flight operations.
• Knowledge of Transport Canada, TSBC, NTSB, ICAO and IATA requirements.
• Experience in aviation emergency response programs.

Responsibilities

• Evaluate industry standards for aviation emergency preparedness.
• Maintain Emergency Response Manual and related documents.
• Administer training for emergency response team members.

Skills

Leadership

Problem-Solving

Time Management

Communication

Attention to Detail

Education

University Degree

IATA Airline Emergency Planning Certification

Job description

Job Summary

Reporting to the Director, Safety, this position supports safety at Porter Airlines through oversight of its Emergency Response Plan.

Duties & Responsibilities

Specific responsibilities include but are not limited to:

• Evaluate industry standards and best practices for aviation emergency preparedness, and make recommendations for the continuous improvement of the Porter emergency response program
• Maintain the Emergency Response Manual and related documentation (eg. Family Assistance Plan, Aircraft Recovery Plan); issue and track amendments to emergency response team and stakeholders
• Track and update contacts for emergency response stakeholders
• Administer initial and recurrent training for emergency response team members
• Ensure compliance with all regulatory requirements and IATA/ICAO standards related to emergency response, post-accident family assistance
• Assume responsibility for oversight of post-accident family assistance processes defined in the Porter Emergency Response Plan including those in support of codeshare partner airlines
• Administer emergency response tabletops and drills; participate in stakeholder exercises
• Participate in audits of station and stakeholder emergency preparedness
• Maintain the confidentiality of organizational safety reporting systems
• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understanding, complying with and promoting the Company Safety Policy and Non-Punitive Reporting Policy
• Any other duties as assigned

Behavioural Competencies

• Concern for Safety:Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork:Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service:Providing service excellence to internal and/or external customers (passengers).

• Initiative:Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus:Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication:Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

• Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.

• Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.

• People Leadership: Assuming a leadership role in helping others achieve excellent results.

• Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.

Qualifications

• Excellent working knowledge of Transport Canada, TSBC, NTSB, ICAO and IATA requirements for aviation emergency preparedness and post-accident humanitarian assistance
• A minimum of 5 years of experience with commercial flight operations
• Experience in the development, implementation and promotion of aviation emergency response programs
• Excellent leadership, time management, problem-solving, written and verbal communication skills; keen attention to detail
• A working background in project management
• University degree, IATA airline emergency planning and response training certification, and/or acceptable combination of education, training and/or related work experience
• Ability to secure and maintain restricted airport security clearance
• Must maintain a valid passport; must be able to travel domestically and internationally when required on short notice

Location

Toronto (Billy Bishop Toronto City Airport - YTZ) #LI-Hybrid

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.