Manager, E-commerce & Growth Marketing

Flourish Pancakes; Vaughan; Hybrid; CAD 99,000 - 118,000; Full time

Job summary

A leading breakfast establishment in Vaughan is seeking an Ecommerce Manager to drive customer acquisition and retention. In this hybrid role, you'll oversee growth marketing channels, optimize paid media, and influence customer strategies through data analysis. Candidates should have 2-5 years of experience in E-Commerce and strong skills in digital marketing platforms. Flourish offers competitive compensation and career growth opportunities.

Benefits

Competitive Compensation

Bonus Compensation Programs

Employee Health Benefits coverage

Promoting from within

Qualifications

• 2 - 5 years of E-Commerce and Paid Ad experience.
• Strong Excel skills and ability to analyze large data sets.
• Experience managing paid media budgets across multiple channels.

Responsibilities

• Oversee Growth Marketing channels including paid media, lifecycle.
• Drive retention efforts and analyze customer data for upselling.
• Collaborate with marketing teams to create targeted campaigns.

Skills

Digital media buying

Analytical skills

Email marketing

Customer retention

Social media management

Education

Associate or bachelor’s degree in business or Marketing

Tools

Shopify

Google Analytics

Facebook Ads

Instagram Ads

TikTok Ads

Job description

We're looking for an Ecommerce Manager to help us drive customer acquisition & retention across paid social, digital ad platforms & email marketing. Reporting to the VP of Marketing, you'll be responsible for :

• Overseeing Growth Marketing channels including paid media, lifecycle / retention, influencer, affiliate, and more - influencing strategy and orchestrating the day to day tactical operations
• Direct a sustainable and scalable growth engine, driving Flourish’s online business while staying within efficiency guardrails
• Drive our retention efforts, building strong cohorts and maximizing LTV
• Oversee our core online sales channels across DTC and Amazon to drive smooth operations

Important to Note :

• Current work authorization for Canada is required for all openings.
• This role is hybrid, our office is located in Vaughan, Ontario

Responsibilities :

In this role you will :

• Execute and influence the strategy for Flourish’s paid social channels focused on growing acquisition, trial & driving profitable revenue growth. Focus on paid social and emerging digital advertising platforms and media formats
• Work closely with our external agency partner to optimize the paid media ad spend – scaling as required, driving ads to our Shopify account & Amazon
• Oversee analytics and data governance processes for how we measure the overall return on ad spend by channel and region. Ensure the effective flow of data to the Leadership Team
• Analyze customer data and behaviour to identify opportunities for upselling & cross-selling
• Implement loyalty programs and initiatives to increase customer retention rates
• Collaborate with marketing teams to create targeted campaigns for customer engagement and retention
• Conduct regular customer feedback surveys to gather insights for improving customer experience
• Monitor key performance indicators related to customer retention and growth
• Working with the Operations Team, identify and address customer pain points to improve overall customer satisfaction
• Build strong relationships with existing customers to enhance loyalty and advocacy
• Focus on conversion rate improvement across our B2C site (click rate, add to cart, reach checkout, completed purchase, etc.), proficiency in Shopify require
• Work closely with our Creative Director and VP of Marketing to continuously improve the strategic direction & quality of our creative work to optimize for conversions.
• Ongoing website content maintenance including updates to product details, descriptions and imagery, customer support information, promotional details, and other brand positioning pages.
• Working closely with our Social Media Manager & external agency to continuously innovate our email & SMS marketing strategies, ensuring our activations are meaningful and impactful to our user-base.
• You have a methodical and systematic approach of developing testing and executing new ideas
• You are well-informed on emerging best practices in paid social, email marketing and other digital channels, and serve as a key resource to other leaders on the team as appropriate
• Minimum 2 years of experience buying digital media
• You are not afraid to use AI to your benefit!
• You can define, plan, and prioritize project KPIs to execute
• You have a solid understanding of all the major facets of digital marketing : Facebook, Amazon & Google Ads, digital analytics, landing pages, A / B testing and email marketing
• You understand everything there is to know about the core pillars of strategic email marketing - flows, campaigns, segmentation, deliverability, creative & A / B testing
• You can analyze and manipulate large sets of data to create easy-to-understand reports. You have strong Excel skills and can simplify data. You have advanced knowledge of Google Analytics

What you’ll need :

• Associate or bachelor’s degree in business, Marketing or equivalent industry experience
• 2 - 5 years of E-Commerce and Paid Ad experience
• Deep understanding of Shopify & Amazon
• Experience managing monthly paid media budgets across multiple channels (FB, IG, Tiktok, influencer)
• Experience managing growth marketing agencies, holding them accountable to stellar results
• Strong analytical skills, able to drive robust data-driven experimentation and distill numbers into decisions and digestible updates for executive leadership
• Track record of proven results, demonstrating high performance to deliver results
• Self-starter capable of producing a high quantity of work within tight deadlines.
• Lover of all things breakfast!
• Team player – Flourish is a tightly-knit team, where a win for one is a win for all

What Flourish Offers :

• Flourish believes in promoting from within - accelerated career growth with leadership training
• Hybrid work environment
• Competitive Compensation
• Bonus Compensation Programs
• Employee Health Benefits coverage

To apply :

• Email : [e-mail]
• Please put "Ecommerce Manager Role" in the subject line.

Job Type : Full-time

Pay : $99,000.00-$118,000.00 per year

Schedule :

• Monday to Friday

Work Location : Hybrid remote in Concord, ON L4K 4C1

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Marketing and Sales

Food and Beverage Services

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