Manager, Disability Management

Socket.dev; Markham; On-site; CAD 90,000 - 130,000; Full time

Job summary

Kii Health, a leading disability management provider, seeks a Manager, Short-Term Disability Services to lead the STD division and a team of Nurse Case Managers and Disability Coordinators.

You'll drive service delivery, performance, and quality outcomes for clients across Canada and the U.S., while overseeing budgeting, staffing, and client satisfaction initiatives.

Qualifications

• Minimum five years of disability management experience.
• Minimum three years of leadership or management experience.
• Experience leading Nurse Case Managers, Disability Coordinators, or multidisciplinary healthcare teams.
• Strong understanding of short-term disability management, return-to-work planning, workplace accommodation, and employer-sponsored disability programs.
• Disability Management certification (CDMP, CCDP, or equivalent) is considered an asset.
• Excellent leadership, coaching, and team development skills.

Responsibilities

• Lead the daily operations of the Short-Term Disability department, ensuring efficient workflow management and high-quality service delivery.
• Supervise, coach, mentor, and develop a team of Nurse Case Managers and Disability Coordinators.
• Monitor workloads, staffing levels, referral volumes, and operational capacity to ensure SLAs and client expectations are met.
• Conduct regular performance reviews, one-on-one meetings, and ongoing coaching to support employee development and engagement.
• Oversee complex or high-risk disability cases, providing guidance and support to the team.
• Monitor departmental performance using key operational metrics like referral volumes, caseloads, and client satisfaction.
• Identify opportunities to improve workflows, standardize processes, and implement operational efficiencies.
• Participate in client meetings, business reviews, and service discussions while managing escalated client concerns.

Skills

Leadership

Coaching

Team development

Analytical

Communication

Microsoft Office

Disability management

Return-to-work

Education

Bachelor's degree in Nursing/Health Sciences

Tools

Disability management systems

Reporting tools

Job description

Kii Health combines the latest technology with a national network of healthcare professionals to empower healthier living. We support mental health, well-being, and productivity for clients across Canada and the U.S. Our services include Mental Health Support, Occupational Health, Disability Management, Workers' Compensation Management, Remote Patient Monitoring, and more, all focused on delivering results that matter.

Are you an experienced disability management leader looking to make a meaningful impact? At Kii Health, we're proud to be one of North America's most innovative healthcare providers, helping over 10 million people through digital and enterprise health solutions. If you're passionate about building high-performing teams, improving operational excellence, and delivering exceptional client service, we'd love to hear from you.

We are currently seeking a Manager, Short-Term Disability Services to lead our growing Disability Management team. This role is responsible for the day-to-day leadership of our Short-Term Disability (STD) division, overseeing a team of Nurse Case Managers and Disability Coordinators while ensuring exceptional service delivery, operational performance, and quality outcomes for our clients.

What You'll Do

As the Manager, Short-Term Disability Services, you will:

• Lead the daily operations of the Short-Term Disability department, ensuring efficient workflow management and high-quality service delivery.
• Supervise, coach, mentor, and develop a team of Nurse Case Managers and Disability Coordinators.
• Monitor workloads, staffing levels, referral volumes, and operational capacity to ensure service level agreements (SLAs) and client expectations are consistently met.
• Conduct regular performance reviews, one-on-one meetings, and ongoing coaching to support employee development and engagement.
• Oversee complex or high-risk disability cases, providing guidance and support to the team on challenging situations.
• Monitor departmental performance using key operational metrics, including referral volumes, caseloads, claim durations, return-to-work outcomes, productivity, client satisfaction, and quality indicators.
• Conduct quality assurance audits to ensure documentation accuracy, consistency, and compliance with internal standards and client requirements.
• Identify opportunities to improve workflows, standardize processes, and implement operational efficiencies.
• Participate in client meetings, business reviews, and service discussions while managing escalated client concerns professionally and effectively.
• Support new client implementations, operational initiatives, and strategic projects.
• Assist with departmental budgeting, staffing utilization, and resource planning.
• Ensure compliance with privacy legislation, disability management best practices, company policies, and contractual obligations.

What You'll Bring

• Bachelor's degree in Nursing, Health Sciences, Human Resources, or a related field.
• Minimum five years of disability management experience.
• Minimum three years of leadership or management experience.
• Experience leading Nurse Case Managers, Disability Coordinators, or multidisciplinary healthcare teams.
• Strong understanding of short-term disability management, return-to-work planning, workplace accommodation, and employer-sponsored disability programs.
• Knowledge of Employment Standards, Human Rights legislation, and disability management best practices.
• Disability Management certification (CDMP, CCDP, or equivalent) is considered an asset.
• Excellent leadership, coaching, and team development skills.
• Strong analytical, organizational, and problem-solving abilities.
• Exceptional written and verbal communication skills.
• Advanced proficiency with Microsoft Office and experience using disability management systems and reporting tools.
• Ability to manage competing priorities while maintaining a high standard of quality and client service.

Why Join Kii Health?

At Kii Health, you'll join a collaborative and innovative organization dedicated to improving health outcomes for individuals and organizations across North America. We foster a culture of continuous improvement, teamwork, and professional development, where leaders are empowered to make meaningful contributions and drive positive change.

This is an exciting opportunity to lead a talented team, influence operational strategy, and help shape the future of disability management services within a growing organization.

The Ideal Candidate

The ideal candidate is an experienced and approachable leader who is passionate about developing people, improving processes, and delivering exceptional client experiences. They are equally comfortable coaching team members, analyzing operational performance, and solving complex disability management challenges.

They thrive in a fast-paced environment, lead with accountability and integrity, and have a strong focus on quality, collaboration, and continuous improvement. They inspire confidence, build strong relationships with clients and colleagues, and are motivated by achieving meaningful outcomes for employees, employers, and the organization.

If you're ready to take the next step in your leadership career with an innovative healthcare organization, we'd love to hear from you.

We thank all applicants for their interest in joining Kii Health. Only those selected for an interview will be contacted.

Kii Health is an equal opportunity employer. We do not discriminate on the basis of race, ancestry, religion, colour, national origin, gender, sexual orientation, gender identity or expression, political belief, age, marital status, family status, or disability.

Kii Health is committed to fostering an inclusive and accessible workplace. If you require accommodation at any stage of the recruitment process, including during the application, assessment, or interview process, please contact us at [e-mail].

Protecting the safety and well-being of our employees, clients, and patients is a top priority. As part of our hiring process, final candidates will be required to successfully complete a background check.