Manager, Digital Transformation

Beanfield; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A Canadian telecommunications company is looking for a Manager, Digital Transformation in Toronto. This role focuses on overseeing digital initiatives, particularly with the ServiceNow platform, to enhance customer experience. Candidates should have over 5 years of ServiceNow experience and a background in systems integration. The company provides competitive salary, comprehensive benefits, and a supportive work environment.

Benefits

Comprehensive group insurance plan

Parental leave top-up program

Support for professional development

Qualifications

• 5+ years experience working in ServiceNow.
• Familiarity with web services integration.
• Excellent analytical and problem-solving skills.

Responsibilities

• Lead delivery of technical programs and manage cross-functional teams.
• Oversee the ServiceNow platform and related initiatives.
• Communicate project status and risks to stakeholders.

Skills

ServiceNow

LDAP

MS Active Directory

Analytical skills

Creative problem-solving

Ability to work independently

Education

Bachelor’s degree in Computer Science

ServiceNow Certified System Administrator

ITIL v4 Foundations certification

Tools

ServiceNow Modules

Job description

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About Us :

At Beanfield, we’re not just building networks; we’re building communities. Proudly Canadian and locally operated, we’ve spent over 35 years growing a fibre-optic network that connects people and possibilities across Toronto, Montreal, and Vancouver. From our beginnings in Liberty Village, we’ve always challenged the status quo, believing that everyone deserves fast, reliable internet, regardless of geography or legacy limitations.

We are Challengers, driven by relentless curiosity and a bold spirit to do things differently.

With a fully in-house operation, from construction to support, we take pride in working together to create meaningful connections. We are United, collaborating across departments and cities to deliver the best service possible to the communities we serve.

Most importantly, We Care about our customers, our colleagues, and the neighbourhoods we call home. Whether through thoughtful service, community engagement, or simply supporting one another, our values guide everything we do.

Join us in shaping the future of connectivity, together.

Position Summary :

At Beanfield, we don’t just connect buildings; we connect people, ideas, and communities. We’re growing fast, and digital transformation is at the heart of our evolution. We’re looking for a Manager, Digital Transformation to help us architect and execute key technology programs that improve customer experience, streamline operations, and power the next generation of connectivity.

This is a strategic and hands-on leadership role with a focus on overseeing enterprise-wide digital initiatives, especially within the ServiceNow platform. You’ll work across departments to bring impactful projects to life, driving efficiency and fostering innovation.

What You’ll Do :

1. Program Delivery (50%)

• Leads end-to-end delivery of technical programs, managing cross-functional teams and the ServiceNow Platform Team.
• Defines scope, timelines, and success metrics while ensuring alignment with Agile, ITIL, and SDLC best practices.
• Develops standardized delivery processes and manages risks, dependencies, and resource planning across initiatives.
• Oversees vendor performance, platform governance, and roadmap execution.
• Tracks program health through dashboards and reporting; manages ServiceNow upgrades, testing, and change control.

Digital Programs & ServiceNow Platform (20%)

• Owns and manages the ServiceNow platform, including evaluation, implementation, and ongoing optimization in alignment with Beanfield’s strategic goals.
• Provides end-to-end oversight of ServiceNow modules and leads related technology initiatives (e.g., ERP modernization, CRM, network planning systems).
• Develops future-state roadmaps and solution plans, ensuring integration with existing systems and strategic alignment.
• Leads proof-of-concepts, design sessions, and supports successful solution deployment.
• Occasionally takes direct ownership of specific programs or enhancements (e.g., ITSM improvements).
• Builds strong relationships with stakeholders to ensure timely, high-quality, and value-driven outcomes.

Strategy & Planning (10%)

• Partner with business and IT leaders to define a roadmap of digital initiatives.
• Develop and track performance metrics tied to business outcomes.
• Communicate project status, resource needs, and risks to key stakeholders.
• Develop long-term support plans for internal customers aligned with their strategic plans, and look for continuous improvement opportunities in service delivery while following the ITIL framework.

People Leadership (10%)

• Leads and mentors the ServiceNow Platform Team, fostering a high-performance, growth-focused culture.
• Provides coaching, technical guidance, and development opportunities aligned with team goals and strategic priorities.
• Ensures clarity around service expectations, SLAs, and KPIs for internal teams and external partners.
• Builds strong, cost-effective relationships with vendors and service providers to support long-term success.

Financial & SLA Oversight (10%)

• Support budgeting, licensing, vendor contracts, and long-term forecasting.
• Develop business cases and manage ServiceNow-related financial responsibilities.

What You Bring :

1. Required Experience & Skills

• 5+ years experience working in ServiceNow
• Familiar with LDAP, MS Active Directory, ADFS, Google Identity and integration with ServiceNow
• Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST, API’s)
• Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production
• Experience with multiple ServiceNow Modules outside of just ITSM. Ie. (CSM, FSM, SPM, IRM, SOM, TSOM, TNI to name a few)
• Ability to adapt to new technologies and evolving customer requirements
• Excellent analytical and creative problem-solving skills
• Capable of working independently as well as in a team environment

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field
• ServiceNow Certified System Administrator
• ServiceNow Certified Technical Architect
• ITIL v4 Foundations certification
• Experience supporting ITSM and IT Operations functions

What's in it for you?

• Competitive base salary plus bonus based on company and individual performance.
• Permanent, full-time position.
• A comprehensive group insurance plan - medical, dental, vision care with health and lifestyle spending accounts.
• A fantastic parental leave top-up program.
• Support for professional and career development.

At Beanfield, we are proud to be an equal-opportunity employer.

We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status. Beanfield is dedicated to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in all aspects of employment, as well as in our services, programs, and activities. If you require accommodation during the application or interview process, please contact us at [e-mail].

Please note that candidates must be legally eligible to work in Canada at this time. We regret that Beanfield is unable to sponsor employment Visas.

Please note that all communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @beanfield.com. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development and Sales

Industries

Telecommunications

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